Job summary
Previous applicants need not apply.
We are seeking a skilled and compassionate Band 7 Complex Care Case Manager to join our Complex Care and Case Management team. In this pivotal role, you will focus on preventing admissions under the Mental Health Act and expediting safe discharges. You will work closely with multidisciplinary teams (MDT) to ensure personalised support is in place for effective discharge planning, chair Care (Education) and Treatment Reviews (C(e)TRs), and complete Learning Disabilities Mortality Review (LeDeR) processes.
Join our dedicated Complex Care and Case Management team at NENC ICB, where we are committed to providing exceptional care and support to individuals with Mental Health, Learning Disabilities, and Autism (MHLDA). We strive to make a positive difference in our community by delivering high-quality, person-centred care. Join us in making a positive impact on the lives of individuals with complex MHLDA needs. Your expertise and dedication can help shape a better future for our community. This post is aligned to Newcastle/Gateshead, however, the post holder would be expected to work across the region if required.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
Key Responsibilities:
- Preventing Admissions: Work proactively to prevent unnecessary admissions under the Mental Health Act.
- Safe Discharges: Expedite safe discharges from inpatient settings by ensuring all necessary support and resources are in place for service users.
- Multidisciplinary Collaboration: Collaborate with MDTs, including healthcare professionals, social services, and other relevant agencies, to develop, implement and review personalised packages of care and support.
- Chairing C(e)TRs: Chair Care (Education) and Treatment Reviews to ensure that care plans are comprehensive, person-centred, and effectively address the needs of individuals.
- LeDeR Reviews: Conduct Learning Disabilities Mortality Reviews (LeDeR) to identify areas of improvement and contribute to the enhancement of care quality and safety.
- Documentation: Maintain accurate and up-to-date records of all interactions, assessments, and care plans in compliance with NHS standards and regulations.
- Training and Support: Provide guidance, training, and support to junior staff and colleagues to promote best practices in complex care management.
- Quality Improvement: Participate in quality improvement initiatives and contribute to the development of service policies and procedures.
About us
Our Integrated Care Board (ICB) is the largest in the country.
The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.
With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.
The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.
Why Join Us:
- Professional Development: Opportunities for continuous professional development and career progression.
- Supportive Environment: Work within a supportive and collaborative team dedicated to making a difference.
- Benefits: Comprehensive NHS benefits package, including pension scheme, health and wellbeing support, and generous annual leave.
Job description
Job responsibilities
- Qualifications: Registered Nurse (RN) with current registration.
- Experience: Significant experience in managing complex cases within the NHS or Local Authority, with a strong understanding of mental health, learning disabilities, and autism.
- Skills: Excellent assessment, planning, and organisational skills, with the ability to manage a diverse caseload effectively.
- Communication: Strong interpersonal and communication skills, with the ability to build positive relationships with service users, families, and multidisciplinary teams.
- Empathy: A compassionate and empathetic approach, with a commitment to providing person-centred care.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to navigate complex situations and make informed decisions.
- Flexibility: Adaptable and resilient, with the ability to work under pressure and manage change.
Job description
Job responsibilities
- Qualifications: Registered Nurse (RN) with current registration.
- Experience: Significant experience in managing complex cases within the NHS or Local Authority, with a strong understanding of mental health, learning disabilities, and autism.
- Skills: Excellent assessment, planning, and organisational skills, with the ability to manage a diverse caseload effectively.
- Communication: Strong interpersonal and communication skills, with the ability to build positive relationships with service users, families, and multidisciplinary teams.
- Empathy: A compassionate and empathetic approach, with a commitment to providing person-centred care.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to navigate complex situations and make informed decisions.
- Flexibility: Adaptable and resilient, with the ability to work under pressure and manage change.
Person Specification
Knowledge, Training and Experience
Essential
- Nursing/HCPC/Social Work qualification
- Professional Registration
- Educated to Masters Level equivalent experience
- Evidence of ongoing professional development
- Degree or equivalent
- Advanced knowledge of physical health conditions that are associated with individuals with
- Learning disabilities, including management of such conditions
- Facilitation of Multi-Disciplinary Team meetings and the ability to lead and influence change
- Relevant experience of working in a complex organisation preferably the NHS/LA
- Experience of reviewing the health and/or nursing or social care needs of individuals
- Multi-agency safeguarding processes
- A background that demonstrates inter-agency and multi-agency working
- Experience of writing comprehensive reports and delivering high quality work to tight deadlines
- Experience of analysing and interpreting complex information, including legislation guidelines and statistical
- Use of standard computer programmes and data base management
- In depth knowledge of the Mental Capacity Act 2005 and Mental Health Act 1983/2007 and how this relates to practitioners and individuals
- Understanding of the legislative framework supporting the framework
- Knowledge and understanding of safeguarding processes and recognition of risk/vulnerabilities
Person Specification
Knowledge, Training and Experience
Essential
- Nursing/HCPC/Social Work qualification
- Professional Registration
- Educated to Masters Level equivalent experience
- Evidence of ongoing professional development
- Degree or equivalent
- Advanced knowledge of physical health conditions that are associated with individuals with
- Learning disabilities, including management of such conditions
- Facilitation of Multi-Disciplinary Team meetings and the ability to lead and influence change
- Relevant experience of working in a complex organisation preferably the NHS/LA
- Experience of reviewing the health and/or nursing or social care needs of individuals
- Multi-agency safeguarding processes
- A background that demonstrates inter-agency and multi-agency working
- Experience of writing comprehensive reports and delivering high quality work to tight deadlines
- Experience of analysing and interpreting complex information, including legislation guidelines and statistical
- Use of standard computer programmes and data base management
- In depth knowledge of the Mental Capacity Act 2005 and Mental Health Act 1983/2007 and how this relates to practitioners and individuals
- Understanding of the legislative framework supporting the framework
- Knowledge and understanding of safeguarding processes and recognition of risk/vulnerabilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
