Business Support Officer

North East & North Cumbria ICB

The closing date is 04 December 2024

Job summary

**Please note this vacancy is only accepting applications from current staff members of the ICB***

Are you passionate about making a meaningful impact in healthcare and improving patient outcomes? Do you thrive in a collaborative, fast-paced environment where your organisational and project management skills can shine? If so, we invite you to apply for the secondment role of Business Support Officer (Band 5) within our Local Delivery Team at the ICB.

Main duties of the job

We are seeking a proactive, organised, and dedicated team member who can hit the ground running and make a positive contribution from day one. The ideal candidate will have:

  • Experience in project coordination, administration, or a similar role, ideally within healthcare or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships across diverse teams.
  • Strong organisational skills and the ability to manage multiple tasks and prioritise workload.
  • A keen interest in healthcare transformation and improving outcomes for patients.
  • Proficiency in using standard office software for project management and reporting.

About us

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.

Date posted

27 November 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum pro rata

Contract

Secondment

Working pattern

Full-time, Flexible working

Reference number

134-6828438PM

Job locations

Stella House

Goldcrest Way

Newcastle upon Tyne

NE15 8NY


Job description

Job responsibilities

As a Business Support Officer, you will play a key role in delivering projects and initiatives that drive the ICBs and local strategic goals. Working closely with General Practice (GP) teams and Primary Care Networks (PCNs), you will contribute to transforming healthcare services and enhancing patient care across our region.

Your responsibilities will include:

  • Leading and supporting on the delivery of key projects aligned with the ICBs and local strategic objectives.
  • Acting as a liaison with GP practices and PCNs .
  • Offering high-quality administrative and project support to ensure initiatives are delivered on time
  • Supporting data collection, analysis, and reporting to inform decision-making and project outcomes.
  • Building strong relationships with stakeholders across the system.

Job description

Job responsibilities

As a Business Support Officer, you will play a key role in delivering projects and initiatives that drive the ICBs and local strategic goals. Working closely with General Practice (GP) teams and Primary Care Networks (PCNs), you will contribute to transforming healthcare services and enhancing patient care across our region.

Your responsibilities will include:

  • Leading and supporting on the delivery of key projects aligned with the ICBs and local strategic objectives.
  • Acting as a liaison with GP practices and PCNs .
  • Offering high-quality administrative and project support to ensure initiatives are delivered on time
  • Supporting data collection, analysis, and reporting to inform decision-making and project outcomes.
  • Building strong relationships with stakeholders across the system.

Person Specification

Qualifications

Essential

  • First degree or professional qualification or equivalent and relevant experience
  • Ability to search, analyse and present information
  • Communication skills, including ability to work with others
  • To be flexible in approach to meet changing needs of the role as and when required
  • Knowledge of planning and performance management processes and procedures

Desirable

  • Project management qualification
  • Working with external providers in a commissioner relationship
  • Knowledge of NHS primary care, community, and secondary care services
Person Specification

Qualifications

Essential

  • First degree or professional qualification or equivalent and relevant experience
  • Ability to search, analyse and present information
  • Communication skills, including ability to work with others
  • To be flexible in approach to meet changing needs of the role as and when required
  • Knowledge of planning and performance management processes and procedures

Desirable

  • Project management qualification
  • Working with external providers in a commissioner relationship
  • Knowledge of NHS primary care, community, and secondary care services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East & North Cumbria ICB

Address

Stella House

Goldcrest Way

Newcastle upon Tyne

NE15 8NY


Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North East & North Cumbria ICB

Address

Stella House

Goldcrest Way

Newcastle upon Tyne

NE15 8NY


Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Manager

Neil Bunney

neil.bunney1@nhs.net

Date posted

27 November 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year Per annum pro rata

Contract

Secondment

Working pattern

Full-time, Flexible working

Reference number

134-6828438PM

Job locations

Stella House

Goldcrest Way

Newcastle upon Tyne

NE15 8NY


Supporting documents

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