Job summary
This post is fixed term until 31st March 2025 -18.75 hours per week.
Proud to Care is a local campaign from the Barnsley Health and Care
Partnership to improve recruitment into the health and care sector in Barnsley. Activities include targeted recruitment events, providing pre-employment
training, employability, and work experience, developing career pathways across
the sectors, pastoral support and mentorship and communications and marketing.
Proud to Care has already helped nearly 200 people get into employment from
variety of different backgrounds. We are looking to recruit to two new roles
early in January 2024 to help grow our approach and impact.
The post holder will undertake a range of clerical and administrative
duties required to maintain the smooth running of the Barnsley Proud to Care
Hub at NHS South Yorkshire to achieve objectives and meet required deadlines.
Main duties of the job
Acting as
first point of contact for the Proud to Care Hub, responsible for opening,
logging and distributing mail, answering telephone calls and emails from employers,
job seekers, colleagues and partners, providing information, directing and prioritising
queries as appropriate.
Communicate
with a variety of individuals within the partnership which includes Barnsley
Council and NHS South Yorkshire e.g., staff at all levels, job seekers,
employers both verbally and in writing.
Plan and carry out administrative tasks, working
independently, taking guidance and advice from line manager.
About us
NHS South Yorkshire Integrated Care Board oversees health
and social care for a population of 1.4m people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the
strengths, capacity and knowledge of all those directly involved with our local
communities to deliver our four key aims of Improving outcomes in
population health and healthcare; Tackling inequalities in outcomes, experience
and access; Enhancing productivity and value for money; and Helping the NHS
support broader social and economic development.
Our near 1,000 staff are committed to addressing the broader
health, public health, and social care needs of the population across South
Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the
Integrated Care Partnership (ICP) of health and care providers within the South
Yorkshire Integrated Care System (ICS) to collectively deliver health and care
services that meet the needs of the local population. In total there are 186 GP
practices in the region, 72,000 health and social care professionals working
across nine NHS trusts and four local authorities, and a further 6,000
voluntary, community and social enterprise sector (VCSE) organisations. We work
alongside all these colleagues through local councils, our VCSE
partners and other partners to address health inequalities and wider
determinants of health in South Yorkshire.
Job description
Job responsibilities
Communication and relationships
-
Acting as first point
of contact for the Proud to Care Hub, responsible for opening, logging and
distributing mail, answering telephone calls and emails from employers, job
seekers, colleagues and partners, providing information, directing and
prioritising queries as appropriate.
-
Communicate with a
variety of individuals within the partnership which includes Barnsley Council
and NHS South Yorkshire e.g., staff at all levels, job seekers, employers
both verbally and in writing.
-
Acknowledge the
sensitive nature of the topics discussed and use skills of tact, diplomacy
when deemed appropriate.
-
Promote a positive
image of the Hub in all dealings; being professional, tactful and helpful.
Planning and organisation
-
Plan and carry out
administrative tasks, working independently, taking guidance and advice from
line manager.
-
Support with
arrangement of meetings and / or events, including setting up and clearing of
rooms and refreshments
-
Organise documentation
and types correspondence
Finance and Physical Resources
-
Support financial processes
as required: monitoring and ordering of stationary / supplies, maintaining
accurate records and ensuring delivery / receipt.
-
Supporting invoice
processes.
Information Resources
-
Input specific data and
information into local databases and spreadsheets in line with local
processes and protocols, maintaining thereafter as required.
-
Recording actions in
meetings to produce notes using agreed templates and procedures.
-
Processing of
documents, including distribution and collation of materials/responses as
required.
-
Maintain
confidentiality of all sensitive information
Job description
Job responsibilities
Communication and relationships
-
Acting as first point
of contact for the Proud to Care Hub, responsible for opening, logging and
distributing mail, answering telephone calls and emails from employers, job
seekers, colleagues and partners, providing information, directing and
prioritising queries as appropriate.
-
Communicate with a
variety of individuals within the partnership which includes Barnsley Council
and NHS South Yorkshire e.g., staff at all levels, job seekers, employers
both verbally and in writing.
-
Acknowledge the
sensitive nature of the topics discussed and use skills of tact, diplomacy
when deemed appropriate.
-
Promote a positive
image of the Hub in all dealings; being professional, tactful and helpful.
Planning and organisation
-
Plan and carry out
administrative tasks, working independently, taking guidance and advice from
line manager.
-
Support with
arrangement of meetings and / or events, including setting up and clearing of
rooms and refreshments
-
Organise documentation
and types correspondence
Finance and Physical Resources
-
Support financial processes
as required: monitoring and ordering of stationary / supplies, maintaining
accurate records and ensuring delivery / receipt.
-
Supporting invoice
processes.
Information Resources
-
Input specific data and
information into local databases and spreadsheets in line with local
processes and protocols, maintaining thereafter as required.
-
Recording actions in
meetings to produce notes using agreed templates and procedures.
-
Processing of
documents, including distribution and collation of materials/responses as
required.
-
Maintain
confidentiality of all sensitive information
Person Specification
Qualifications
Essential
- NVQ level 3 in Business Administration or equivalent experience.
Knowledge and Understanding
Essential
- Keyboard skills and IT skills (experience using Microsoft Office amongst other packages).
- Knowledge of administrative systems and processes.
- Understanding of confidentiality.
Experience
Essential
- Experience of working in an office or team environment.
Desirable
- Experience of working in healthcare or public sector environment.
Skills and Competencies
Essential
- Excellent communication skills.
- Ability to work both as part of a team and on own initiative.
- Good time management skills.
Attributes
Essential
- Remain calm under pressure.
- Commitment to take on new challenges.
- Methodical/Organised approach to work.
- Ability to multi-task.
- Sensitive to the needs of others.
Desirable
- Confident and enthusiastic.
Person Specification
Qualifications
Essential
- NVQ level 3 in Business Administration or equivalent experience.
Knowledge and Understanding
Essential
- Keyboard skills and IT skills (experience using Microsoft Office amongst other packages).
- Knowledge of administrative systems and processes.
- Understanding of confidentiality.
Experience
Essential
- Experience of working in an office or team environment.
Desirable
- Experience of working in healthcare or public sector environment.
Skills and Competencies
Essential
- Excellent communication skills.
- Ability to work both as part of a team and on own initiative.
- Good time management skills.
Attributes
Essential
- Remain calm under pressure.
- Commitment to take on new challenges.
- Methodical/Organised approach to work.
- Ability to multi-task.
- Sensitive to the needs of others.
Desirable
- Confident and enthusiastic.