Job summary
NHS South Yorkshire are looking for an enthusiastic self-motivated individual to join our team as a Installations and Deployment Engineer.
The role will involve the installation and deployment of equipment across NHS South Yorkshire and Partner organisations.
Working alongside colleagues within the IT operations team, and wider Digital, Data and Technology function. The role is central to the provision of a high performing friendly and professional customer driven service.
Main duties of the job
Deployment and installation of hardware assets and software.
Performing asset audits and being a contact for end users to ensure the smooth running of equipment provided by NHS South Yorkshire.
Interviews: week commencing 9th December
If you have used any Artificial Intelligence (AI) programmes, such as ChatGPT, to support your application, please declare this at the start of your supporting statement.
About us
NHS South Yorkshire Integrated Care Board oversees health
and social care for a population of 1.4m people. Working through our 4 places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the
strengths, capacity and knowledge of all those directly involved with our local
communities to deliver our four key aims of Improving outcomes in
population health and healthcare; Tackling inequalities in outcomes, experience
and access; Enhancing productivity and value for money; and Helping the NHS
support broader social and economic development.
Our near 1,000 staff are committed to addressing the broader
health, public health, and social care needs of the population across South
Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the
Integrated Care Partnership (ICP) of health and care providers within the South
Yorkshire Integrated Care System (ICS) to collectively deliver health and care
services that meet the needs of the local population. In total there are 186 GP
practices in the region, 72,000 health and social care professionals working
across seven NHS trusts and four local authorities, and a further 6,000
voluntary, community and social enterprise sector (VCSE) organisations. We work
alongside all these colleagues through local councils, our VCSE
partners and other partners to address health inequalities and wider
determinants of health in South Yorkshire.
South Yorkshire ICB is a Disability Confident Employer
Job description
Job responsibilities
-
Ensure new installations and deployments are
correctly documented and support information available.
-
Ensure IT service incidents and requests are
responded to and resolved or fulfilled within SLA. This will involve
prioritisation of workload during busier periods.
-
Maintaining focus on task in hand if interrupted
by service users or colleagues with escalations or queries.
-
Communicate
complex IT issues with non-technical staff in way that is understandable and
delivering clear instructions to service users.
-
Work
with suppliers and customers to correctly install and deploy equipment.
-
Work
alongside colleagues both technical and non-technical to ensure correct
installation and deployment of equipment.
-
Work
closely with the configuration analyst to ensure that all equipment is built
to correct quality standards and correctly tracked with the Asset management
system.
-
Assist
operational technology teams to ensure timescales are understood and SLAs
achieved.
-
Work across multiple sites across the South
Yorkshire area.
-
Work
within IT systems, policies, and procedures to manage assets through life
cycle from Delivery and configuration to return and disposal.
Job description
Job responsibilities
-
Ensure new installations and deployments are
correctly documented and support information available.
-
Ensure IT service incidents and requests are
responded to and resolved or fulfilled within SLA. This will involve
prioritisation of workload during busier periods.
-
Maintaining focus on task in hand if interrupted
by service users or colleagues with escalations or queries.
-
Communicate
complex IT issues with non-technical staff in way that is understandable and
delivering clear instructions to service users.
-
Work
with suppliers and customers to correctly install and deploy equipment.
-
Work
alongside colleagues both technical and non-technical to ensure correct
installation and deployment of equipment.
-
Work
closely with the configuration analyst to ensure that all equipment is built
to correct quality standards and correctly tracked with the Asset management
system.
-
Assist
operational technology teams to ensure timescales are understood and SLAs
achieved.
-
Work across multiple sites across the South
Yorkshire area.
-
Work
within IT systems, policies, and procedures to manage assets through life
cycle from Delivery and configuration to return and disposal.
Person Specification
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demand.
Experience
Essential
- Experience of IT support and deployments.
Qualifications
Essential
- NVQ level 4, HND or Foundation Degree IT related subject or equivalent experience.
- ITIL Foundation or equivalent technical qualification.
Skills and Competencies
Essential
- Must be able to communicate effectively via a number of mediums, i.e. over the telephone, email or face to face.
- Ability to communicate with customers and IT staff with varying levels of technical knowledge.
- Able to empathise with users experiencing IT issues.
Attributes
Essential
- Used to working in a busy environment.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Completer/Finisher.
- Ability to travel independently to a variety of locations.
- Evidence/willingness of continuing professional development.
- Requires an aptitude to quickly develop a practical understanding of a technical area/discipline.
Physical Skills
Essential
- Advanced keyboard skills required for inputting data.
- To safely use Display Screen Equipment and keyboard for long periods on a daily basis.
- Manual handling of IT Equipment.
Knowledge and Understanding
Essential
- Able to demonstrate understanding of basic asset management.
- Competent in Microsoft applications.
- Ability to provide regular reporting using tools and data available.
- Good Organisational Skills and attention to detail.
- Ability to prioritise workload, working in a challenging environment to achieve demanding and/or conflicting deadlines.
Person Specification
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demand.
Experience
Essential
- Experience of IT support and deployments.
Qualifications
Essential
- NVQ level 4, HND or Foundation Degree IT related subject or equivalent experience.
- ITIL Foundation or equivalent technical qualification.
Skills and Competencies
Essential
- Must be able to communicate effectively via a number of mediums, i.e. over the telephone, email or face to face.
- Ability to communicate with customers and IT staff with varying levels of technical knowledge.
- Able to empathise with users experiencing IT issues.
Attributes
Essential
- Used to working in a busy environment.
- Adaptability, flexibility and ability to cope with uncertainty and change.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Completer/Finisher.
- Ability to travel independently to a variety of locations.
- Evidence/willingness of continuing professional development.
- Requires an aptitude to quickly develop a practical understanding of a technical area/discipline.
Physical Skills
Essential
- Advanced keyboard skills required for inputting data.
- To safely use Display Screen Equipment and keyboard for long periods on a daily basis.
- Manual handling of IT Equipment.
Knowledge and Understanding
Essential
- Able to demonstrate understanding of basic asset management.
- Competent in Microsoft applications.
- Ability to provide regular reporting using tools and data available.
- Good Organisational Skills and attention to detail.
- Ability to prioritise workload, working in a challenging environment to achieve demanding and/or conflicting deadlines.