LDA Project Support Officer

NHS South Yorkshire Integrated Care Board

The closing date is 18 October 2024

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Job summary

Part time role - 22.5 hours per week

An exciting opportunity has arisen for an enthusiastic project support administrator with excellent organisational skills to support the Learning Disabilities and Autism Programme Team.

You will be an excellent communicator with the ability to organise and prioritise workflow, you will be proficient in scheduling and managing a variety of tasks with competing deadlines. A key element of this role is engaging with senior stakeholders across South Yorkshire therefore having good interpersonal skills is essential.

If you have used any Artificial Intelligence (AI) programmes, such as ChatGPT, to support your application, please declare this at the start of your supporting statement.

Main duties of the job

The post holder will work as part of a team delivering an effective administrative support service; providing efficient and effective support to the team.

The post holder will be responsible for setting up and administering project meetings, steering groups, workshops and events including completion of minutes and action logs.

The post holder will be required to update online systems such as the project management system and use Microsoft Teams.

The programme is fast paced so you will need to be dynamic and have the ability to multi-task and manage own workload effectively.

About us

NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4m people. Working through our 4 places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our four key aims of Improving outcomes in population health and healthcare; Tackling inequalities in outcomes, experience and access; Enhancing productivity and value for money; and Helping the NHS support broader social and economic development.

Our near 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners and other partners to address health inequalities and wider determinants of health in South Yorkshire.

South Yorkshire ICB is a Disability Confident Employer

Date posted

11 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

D9133-1050

Job locations

SY ICB - Westgate Plaza One

Westgate

Barnsley

S70 2DR


Job description

Job responsibilities

  • Support colleagues with administrative tasks including diary management.
  • Assist in coordinating meetings and events.
  • Prepare agendas and take notes at meetings.
  • Manage own time effectively.
  • Organise meetings for the team.
  • Updating project management system
  • Plan complex administrative tasks/activities; supporting project work to be achieved within set timeframes.
  • Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, escalating as needed.
  • Explain sometimes complex administrative and project processes in an understandable way to colleagues, internal or external stakeholders.
  • Promote a positive image of the service in all dealings; being professional, tactful and helpful.
  • Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
  • Standard keyboard skills are required to use computer systems on a regular basis.
  • Updating spreadsheets and using Microsoft forms on a day to day basis.

Job description

Job responsibilities

  • Support colleagues with administrative tasks including diary management.
  • Assist in coordinating meetings and events.
  • Prepare agendas and take notes at meetings.
  • Manage own time effectively.
  • Organise meetings for the team.
  • Updating project management system
  • Plan complex administrative tasks/activities; supporting project work to be achieved within set timeframes.
  • Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, escalating as needed.
  • Explain sometimes complex administrative and project processes in an understandable way to colleagues, internal or external stakeholders.
  • Promote a positive image of the service in all dealings; being professional, tactful and helpful.
  • Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
  • Standard keyboard skills are required to use computer systems on a regular basis.
  • Updating spreadsheets and using Microsoft forms on a day to day basis.

Person Specification

Knowledge and Understanding

Essential

  • Knowledge of administrative systems and processes.
  • Understanding of confidentiality.

Desirable

  • Awareness of health services provision.

Experience

Essential

  • Experience of working in an office or team environment.

Desirable

  • Experience of working in healthcare or public sector environment.

Skills and Competencies

Essential

  • Able to work on own initiative and unsupervised, within defined policies and procedures.
  • Good customer service skills.
  • Good written and verbal communication skills.
  • Able to use tact and persuasion to support problem solving.
  • Intermediate knowledge of IT systems and software such as Microsoft Office.

Desirable

  • Able to explain processes and procedures to those unfamiliar with them.

Qualifications

Essential

  • Educated to diploma level/ NVQ level 4 in relevant administrative field i.e. project management or equivalent experience.

Attributes

Essential

  • Fosters good working relationships and values difference.
  • Able to work well as part of a team.
Person Specification

Knowledge and Understanding

Essential

  • Knowledge of administrative systems and processes.
  • Understanding of confidentiality.

Desirable

  • Awareness of health services provision.

Experience

Essential

  • Experience of working in an office or team environment.

Desirable

  • Experience of working in healthcare or public sector environment.

Skills and Competencies

Essential

  • Able to work on own initiative and unsupervised, within defined policies and procedures.
  • Good customer service skills.
  • Good written and verbal communication skills.
  • Able to use tact and persuasion to support problem solving.
  • Intermediate knowledge of IT systems and software such as Microsoft Office.

Desirable

  • Able to explain processes and procedures to those unfamiliar with them.

Qualifications

Essential

  • Educated to diploma level/ NVQ level 4 in relevant administrative field i.e. project management or equivalent experience.

Attributes

Essential

  • Fosters good working relationships and values difference.
  • Able to work well as part of a team.

Employer details

Employer name

NHS South Yorkshire Integrated Care Board

Address

SY ICB - Westgate Plaza One

Westgate

Barnsley

S70 2DR


Employer's website

https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS South Yorkshire Integrated Care Board

Address

SY ICB - Westgate Plaza One

Westgate

Barnsley

S70 2DR


Employer's website

https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Kelly Glover

07890417241

Date posted

11 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

D9133-1050

Job locations

SY ICB - Westgate Plaza One

Westgate

Barnsley

S70 2DR


Supporting documents

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