Business Support Administrator

Job summary

The Business Support Administratorwill work as part of a team delivering an efficient and effective Business Management Support service to the Sheffield Place team.

The successful candidate will work flexibly as part of the wider Corporate Governance team, support the Director of Corporate Governance and Board Secretary to deliver effective and compliant services and maintain business continuity.

Main duties of the job

• As the first point of contact for the team, managing a range of queries and issues from colleagues, service users and a range of organisations.
• Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed.
• Explain sometimes complex administrative and team processes in an understandable way to colleagues, patients, or external organisations.
• Working together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.
• Promote a positive image of the Service in all dealings; being professional, tactful, and helpful.
• Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate.
• Plan and carry out administrative tasks, working independently, taking guidance and advice from line manager.
• Prepare word processing documents, letters, emails, and reports when/if required.
• Plan and organise meetings for the Sheffield Place team and plan any administrative work as required.
• Prepare agendas and take notes at meetings.

If you have used any Artificial Intelligence (AI) programmes, such as ChatGPT, to support your application, please declare this at the start of your supporting statement.

About us

NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4m people. Working through our 4 places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our four key aims of Improving outcomes in population health and healthcare; Tackling inequalities in outcomes, experience and access; Enhancing productivity and value for money; and Helping the NHS support broader social and economic development.

Our near 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners and other partners to address health inequalities and wider determinants of health in South Yorkshire.

South Yorkshire ICB is a Disability Confident Employer