Business Support Officer

NHS South Yorkshire Integrated Care Board

The closing date is 01 November 2024

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Job summary

Previous applicants need not apply.

The Business Support Officer will provide a high quality, highly comprehensive, professional, and confidential function to senior managers. The candidate will be required to work with the Business Support Manager Doncaster Place, to develop and deliver the team workplan.

The successful candidate will work flexibly as part of the wider Corporate Governance team, support the Director of Corporate Governance and Board Secretary to deliver effective and compliant services and maintain business continuity.

Interview date: 12/11/2024

Main duties of the job

  • Provide and receive complex information which may contain contentious and sensitive information.
  • Be the key point of contact for enquiries and advice for the team.
  • Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner.
  • Handle routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner.
  • Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
  • Prepare agendas, take minutes, track and follow up on actions and distribute of notes of meetings.
  • Working together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.

If you have used any Artificial Intelligence (AI) programmes, such as ChatGPT, to support your application, please declare this at the start of your supporting statement.

About us

NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4m people. Working through our 4 places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our four key aims of Improving outcomes in population health and healthcare; Tackling inequalities in outcomes, experience and access; Enhancing productivity and value for money; and Helping the NHS support broader social and economic development.

Our near 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners and other partners to address health inequalities and wider determinants of health in South Yorkshire.

South Yorkshire ICB is a Disability Confident Employer

Date posted

17 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9133-1047R

Job locations

SY ICB - Sovereign House

Heavens Walk

Doncaster

DN4 5DJ


Job description

Job responsibilities

The Business Support Officer will work as part of a team in delivering an efficient and effective Business Management Support service and will work as part of the Corporate Governance portfolio.

Job description

Job responsibilities

The Business Support Officer will work as part of a team in delivering an efficient and effective Business Management Support service and will work as part of the Corporate Governance portfolio.

Person Specification

Experience

Essential

  • Significant secretarial /administrative experience.
  • Good working knowledge of administrative processes and procedures.
  • Significant experience of initiating and maintaining office systems (e.g. filing systems).
  • Experience of drafting correspondence.
  • Intermediate knowledge of IT systems and software programmes such as Microsoft Outlook, Word, PowerPoint and Excel and SharePoint.
  • Demonstrable experience in dealing with the public and managing sensitive and confidential information.
  • Demonstrable experience of minute taking and producing reports.

Desirable

  • Previously worked in similar position within a healthcare of public sector environment.
  • Experience of working in a distributed team based in a number of locations.

Qualifications

Essential

  • Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Attributes

Essential

  • Fosters good working relationships and values diversity and difference.

Skills and Competencies

Essential

  • A high level of accuracy and excellent attention to detail.
  • Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
  • A flexible/adaptable approach to work in order to meet various deadlines.
  • Ability to work at pace in a busy working environment and able to multi-task.
  • Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
  • Provides a high standard of customer service to all internal and external stakeholders.
  • Strong team player with the ability to work effectively as part of a team.
  • Excellent writing, and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
  • Ability to communicate clearly with a wide range of stakeholders (internal and external), both verbally and in writing, in situations where tact, diplomacy and influencing skills may be required.
Person Specification

Experience

Essential

  • Significant secretarial /administrative experience.
  • Good working knowledge of administrative processes and procedures.
  • Significant experience of initiating and maintaining office systems (e.g. filing systems).
  • Experience of drafting correspondence.
  • Intermediate knowledge of IT systems and software programmes such as Microsoft Outlook, Word, PowerPoint and Excel and SharePoint.
  • Demonstrable experience in dealing with the public and managing sensitive and confidential information.
  • Demonstrable experience of minute taking and producing reports.

Desirable

  • Previously worked in similar position within a healthcare of public sector environment.
  • Experience of working in a distributed team based in a number of locations.

Qualifications

Essential

  • Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Attributes

Essential

  • Fosters good working relationships and values diversity and difference.

Skills and Competencies

Essential

  • A high level of accuracy and excellent attention to detail.
  • Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
  • A flexible/adaptable approach to work in order to meet various deadlines.
  • Ability to work at pace in a busy working environment and able to multi-task.
  • Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
  • Provides a high standard of customer service to all internal and external stakeholders.
  • Strong team player with the ability to work effectively as part of a team.
  • Excellent writing, and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
  • Ability to communicate clearly with a wide range of stakeholders (internal and external), both verbally and in writing, in situations where tact, diplomacy and influencing skills may be required.

Employer details

Employer name

NHS South Yorkshire Integrated Care Board

Address

SY ICB - Sovereign House

Heavens Walk

Doncaster

DN4 5DJ


Employer's website

https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS South Yorkshire Integrated Care Board

Address

SY ICB - Sovereign House

Heavens Walk

Doncaster

DN4 5DJ


Employer's website

https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Support Manager - Doncaster

Jayne Satterthwaite

Jayne.satterthwaite@nhs.net

Date posted

17 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9133-1047R

Job locations

SY ICB - Sovereign House

Heavens Walk

Doncaster

DN4 5DJ


Supporting documents

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