Job summary
This post is open to employees of South Yorkshire ICS and SYICB System partner organisations only. Please see attached list of organisations.
South Yorkshire
Integrated Care Board is seeking to appoint a high calibre Quality Officer to
join a strong, enthusiastic team working to continually drive up the quality of
healthcare in Sheffield. This is a challenging role, working with Care Homes,
Supported Living providers and Sheffield City Council colleagues and is suited
to someone wishing to make a difference to the population and secure
improvements to the quality of services.
This post is a twelve-month
opportunity until 1st December 2025 (maternity leave cover) to gain experience in clinical quality and
assurance. There will be a robust induction process.
Interviews: 5/11/24
Main duties of the job
Working with Continuing Healthcare, contracting,
commissioning and clinical colleagues, the post holder will support
independent providers to improve the delivery of quality care. Key
responsibilities include monitoring data and supporting homes to improve
services and report performance within the ICB. The post holder will be an
integral part of the team responsible for conducting visits to the care
homes, attending risk meetings, and supporting ongoing projects to implement
new models of care.
You will need to be experienced in working with older
people and/or community settings and educated to degree level or have similar
experience. We are looking for an enthusiastic and committed individual,
preferably with experience of commissioning/contracting and quality assurance
performance within a healthcare organisation. Excellent interpersonal,
negotiating and communication skills are essential, together with skills in
dealing with challenging, sensitive and confidential situations.
If you have used any Artificial Intelligence (AI) programmes, such as ChatGPT, to support your application, please declare this at the start of your supporting statement.
About us
NHS South Yorkshire Integrated Care Board oversees health
and social care for a population of 1.4m people. Working through our 4 places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the
strengths, capacity and knowledge of all those directly involved with our local
communities to deliver our four key aims of Improving outcomes in
population health and healthcare; Tackling inequalities in outcomes, experience
and access; Enhancing productivity and value for money; and Helping the NHS
support broader social and economic development.
Our near 1,000 staff are committed to addressing the broader
health, public health, and social care needs of the population across South
Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the
Integrated Care Partnership (ICP) of health and care providers within the South
Yorkshire Integrated Care System (ICS) to collectively deliver health and care
services that meet the needs of the local population. In total there are 186 GP
practices in the region, 72,000 health and social care professionals working
across seven NHS trusts and four local authorities, and a further 6,000
voluntary, community and social enterprise sector (VCSE) organisations. We work
alongside all these colleagues through local councils, our VCSE
partners and other partners to address health inequalities and wider
determinants of health in South Yorkshire.
South Yorkshire ICB is a Disability Confident Employer
Job description
Job responsibilities
- To ensure the services
provided are in accordance with the health aspects of their contracts,
service specification and service level agreements.
- To work with partner
organisations to provide advice of clinical quality assurance processes to
enable the commissioning of high quality, responsive, and efficient nursing
care.
- Contribute to the development
and implementation of the ICBs processes and strategies for the delivery of
safe and effective care from Care Home, Supported Living and Home Care
providers.
- Support the delivery of the
Framework for Enhanced Health in Care Homes and the national transformation
agenda for new ways of working by, for example the production of reports,
analysis of information and attendance at meetings including scrutiny and challenge.
- Lead on the quality assurance
process with providers and where clinical and quality issues are identified,
to propose the necessary changes and contribute to the development of
clinical policies, processes, and strategies to effect those changes.
- When appropriate, assess
clinical risk and escalate concerns and issues to relevant agencies, and
services to ensure continuous quality service improvement. This will include
participation in meetings with key stakeholders.
- Support the development of
programme plans ensuring consistency and progress against the targets.
Maintain relevant action plans and liaise with stakeholders toreport on and drive progress.
- Demonstrate clear
understanding of adult and children safeguarding procedures and participate
in the safeguarding process when required.
- Support specific initiatives
and innovation pilots to improve quality and minimise clinical risk to
individuals in care homes, supported living services and home care.
- Contribute to the Annual
Report by maintaining the collection of data to assist in assuring quality
and ensuring the provision of accurate and timely information.
- Undertake analyses of data to
identify themes to inform future work.
- To support co-ordination of
and participate in, relevant internal and external working groups and to
provide clinical expertise and support where requested.
- Ensure that clinical and
health-based services are delivered with consistency and to national and
locally required standards.
- Utilising clinical knowledge
and skills, monitor the review process for quality assurance policies,
protocols, and guidance.
- Build relationships and embed
efficient working practices with other health and social care colleagues
providing services to the Care Homes, Supported Living services and Home
Care.
- Ensure that all concerns
regarding services are recorded and responded to in a timely manner and that
appropriate action is taken.
- Deal with difficult and
highly sensitive situations where services are being monitored for
underperformance.
- Provide expert clinical
advice and support to the ICB complaints manager in handling related
complaints.
Job description
Job responsibilities
- To ensure the services
provided are in accordance with the health aspects of their contracts,
service specification and service level agreements.
- To work with partner
organisations to provide advice of clinical quality assurance processes to
enable the commissioning of high quality, responsive, and efficient nursing
care.
- Contribute to the development
and implementation of the ICBs processes and strategies for the delivery of
safe and effective care from Care Home, Supported Living and Home Care
providers.
- Support the delivery of the
Framework for Enhanced Health in Care Homes and the national transformation
agenda for new ways of working by, for example the production of reports,
analysis of information and attendance at meetings including scrutiny and challenge.
- Lead on the quality assurance
process with providers and where clinical and quality issues are identified,
to propose the necessary changes and contribute to the development of
clinical policies, processes, and strategies to effect those changes.
- When appropriate, assess
clinical risk and escalate concerns and issues to relevant agencies, and
services to ensure continuous quality service improvement. This will include
participation in meetings with key stakeholders.
- Support the development of
programme plans ensuring consistency and progress against the targets.
Maintain relevant action plans and liaise with stakeholders toreport on and drive progress.
- Demonstrate clear
understanding of adult and children safeguarding procedures and participate
in the safeguarding process when required.
- Support specific initiatives
and innovation pilots to improve quality and minimise clinical risk to
individuals in care homes, supported living services and home care.
- Contribute to the Annual
Report by maintaining the collection of data to assist in assuring quality
and ensuring the provision of accurate and timely information.
- Undertake analyses of data to
identify themes to inform future work.
- To support co-ordination of
and participate in, relevant internal and external working groups and to
provide clinical expertise and support where requested.
- Ensure that clinical and
health-based services are delivered with consistency and to national and
locally required standards.
- Utilising clinical knowledge
and skills, monitor the review process for quality assurance policies,
protocols, and guidance.
- Build relationships and embed
efficient working practices with other health and social care colleagues
providing services to the Care Homes, Supported Living services and Home
Care.
- Ensure that all concerns
regarding services are recorded and responded to in a timely manner and that
appropriate action is taken.
- Deal with difficult and
highly sensitive situations where services are being monitored for
underperformance.
- Provide expert clinical
advice and support to the ICB complaints manager in handling related
complaints.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or an equivalent level of experience working in a similar role.
Desirable
- Leadership/Management qualification.
Knowledge and Understanding
Essential
- Knowledge of Quality Assurance.
- Knowledge of how partner organisations commission care and promote the safety of individuals.
Desirable
- Knowledge of the Framework for Enhanced Health in Care Homes.
- Knowledge of the NHS Long Term Plan.
Experience
Essential
- Experience of working in the NHS as a Registered Health Care Professional.
- Evidence of Continued Professional Development.
- Experience of multi professional, multi-agency working.
Desirable
- Experience of commissioning or working in care homes.
- Experience of report writing and action planning.
- Experience of completing investigation reviews.
Attributes
Essential
- Able to work without direct supervision.
- Required to work with VDU for a large part of the day.
- Ability to work in a professional, positive manner.
- Able to balance competing demands.
- Ability to travel to different sites as required.
Skills and Competencies
Essential
- Effectively work in a team and on own initiative.
- Able to demonstrate clear communication skills with good report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Ability to manage specific projects to improve quality.
- Competent use Microsoft Office programmes.
- Negotiation and facilitation skills.
- Ability to deliver against objectives, achieve quality outcomes, prioritise own work and work to tight deadline.
- Ability to assess clinical risk and contribute to the management of risk.
- Facilitate and support the learning of others in health-related issues following best practice guidance.
Desirable
- Advanced user of Microsoft Office Programmes.
- Use of appraisal as part of ongoing research and evaluation.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or an equivalent level of experience working in a similar role.
Desirable
- Leadership/Management qualification.
Knowledge and Understanding
Essential
- Knowledge of Quality Assurance.
- Knowledge of how partner organisations commission care and promote the safety of individuals.
Desirable
- Knowledge of the Framework for Enhanced Health in Care Homes.
- Knowledge of the NHS Long Term Plan.
Experience
Essential
- Experience of working in the NHS as a Registered Health Care Professional.
- Evidence of Continued Professional Development.
- Experience of multi professional, multi-agency working.
Desirable
- Experience of commissioning or working in care homes.
- Experience of report writing and action planning.
- Experience of completing investigation reviews.
Attributes
Essential
- Able to work without direct supervision.
- Required to work with VDU for a large part of the day.
- Ability to work in a professional, positive manner.
- Able to balance competing demands.
- Ability to travel to different sites as required.
Skills and Competencies
Essential
- Effectively work in a team and on own initiative.
- Able to demonstrate clear communication skills with good report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences.
- Ability to manage specific projects to improve quality.
- Competent use Microsoft Office programmes.
- Negotiation and facilitation skills.
- Ability to deliver against objectives, achieve quality outcomes, prioritise own work and work to tight deadline.
- Ability to assess clinical risk and contribute to the management of risk.
- Facilitate and support the learning of others in health-related issues following best practice guidance.
Desirable
- Advanced user of Microsoft Office Programmes.
- Use of appraisal as part of ongoing research and evaluation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.