Senior Transformation & Delivery Manager

Job responsibilities

Communication and relationships

• Supporting collaborative arrangements and negotiations with providers, as part of the transformation, delivery and improvement function
• Provide additional support to the wider transformation, delivery and improvement team through working flexibly to directly assist other portfolios of work where they may be a subject matter expert or through research and development and delivery of materials as required.
• Provide expertise of best practice change and project management methodologies.
• Communicate, engage and build relationships with key partners across a wide range of stakeholders including providers, other health and social care organisations (Councils) and commissioners.
• Engage and manage relationships with stakeholders to achieve a common purpose and realise mutual benefits where there may be contentious decisions to be made around performance or finance etc.
• Produce material for and present complex presentations to large groups which are engaging, influential and effective in delivering key messages, the content of which may include highly complex technical, contentious or very sensitive information.
• Forge close working relationships across the organisation to facilitate an effective matrix style approach to delivery of contracts, services, projects and programmes of work.

Analytical and judgement

• Identify options by utilising specialist knowledge using agreed criteria and initiative to test solutions in advance.
• Contribute to the development of key performance indicators and milestones for specific projects/services.
• Interrogate and analyse, sometimes highly complex, information to support the delivery of clear reporting and outcomes.
• Interpret national policy and guidance in relation to specific areas of work to support the delivery of local strategy and plans.
• Write and submit regular reports for senior managers and executives showing progress against milestones, status, resource requirements, issues, risks and dependencies, making recommendations where a range of options may exist.

Planning and organisation

• Managing the set-up and delivery of services and projects, working with colleagues and subject matter experts on the strategic planning, scoping, design and the delivery.
• Deliver service change/redesign linked to requirements from NHS England and NHS Improvement which are complex in nature and that supports system transformation.
• To support the development and implementation of new/existing services, including planning and needs assessment, development/review of service specifications, participating in the procurement process, issuing contractual documentation, supporting mobilisation and ongoing contract management including improvement and performance of services.
• Manage the whole commissioning cycle, reporting on progress and managing risks and issues, escalating where necessary to the appropriate board.
• Support organisational change and the uptake of initiatives that support excellence.
• Ensure benefits are identified, understood, measured, tracked and owned.
• Demonstrate flexibility and support new portfolios of work where necessary.

Policy and Service Development

• To ensure all public contact with the team is of highest professional standard.
• To embed patient and public involvement where appropriate at all levels of decision making.
• Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the organisation.
• Develop and implement standardised operation processes and procedures for projects, and work with senior team members to develop project management policies that apply across SYICB.
• Keep patient interest at the centre of all activities and involve patients and public in policy development and service, project and programme delivery where appropriate.
• Works within organisation and national guidance, interpreting national guidance relevant to the area of work and acting a subject matter specialist within the specific area.
• Support the work at Place and across SYICB to ensure value for money across commissioned services including the delivery of any required efficiency/change programmes

Research and Development

• Undertake research and development initiatives, delegating as appropriate.
• Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information.
• Pro-actively identify service improvement needs and opportunities, by complex analysis of data/information, audits or surveys, and prioritise improvement activities.

Attributes

Essential

• Commitment to equality of opportunity, focused on removing barriers to full participation.
• Fosters good working relationships and values difference.
• Compassionate leader.
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.

Qualifications

Essential

• Educated to Masters level in a relevant area of academic practice or equivalent experience working at a commensurate band / level.
• Evidence of continuing professional development relevant to role.

Desirable

• To have one or more of the below project management qualifications or equivalent level of experience:
• Managing Successful Programmes Practitioner
• PRINCE2 Practitioner
• Managing Successful
• Programmes Advanced Practitioner
• P3O Practitioner.
• APM Registered Project Professional.
• Project Leadership Programme.

Experience, Knowledge and Understanding

Essential

• Knowledge of the commissioning function including planning, assessment of needs, service development/implementation, contracting, performance management/service improvement across health and social care.
• Experience of commissioning services in health and/or social care sector
• Understanding of public sector contracting (NHS/Social Care).
• Significant experience of managing projects and delivering them within agreed timescales and budgets.
• Experience of leading change in service delivery from a commissioning perspective.
• Experience of providing support and input into complex services/programmes.
• Experience in managing stakeholders, taking account of their levels of influence, and particular interests.
• Experience of preparing briefing papers and correspondence at board level.
• Experience of managing a team.
• Must understand the background and aims of current healthcare policy and appreciate the implications of this.
• Must understand the relationship between the Department of Health & Social Care and individual provider and commissioning organisations.

Desirable

• Previous experience in similar role in a healthcare or public sector environment.
• Experience of working in portfolio and/or programme management environment.
• Member of relevant professional body.

Skills and Competencies

Essential

• Able to provide and receive highly complex, sensitive and contentious information.
• Able to draw qualitative and quantitative information from a range of sources and present it in a clear and concise way.
• Able to take decisions on difficult and contentious issues where there may be a number of courses of action.
• Able to negotiate on difficult and contentious issues including performance and change.
• Ability to effectively plan and think strategically and analyse and resolve problems in a multi- disciplinary environment.
• Good analytical skills with an ability to analyse and consider complex information and develop a range of options.
• Ability to anticipate problems before they arise and offer appropriate solutions.
• Demonstrate the ability to plan over the short, medium and long- term altering plans to fit with the rapidly changing environment.
• Experience of identifying and interpreting national policy.
• Experience of researching best practice and developing solutions that can achieve optimal outcomes for all stakeholders.
• Good working knowledge of Microsoft Office suite and intermediate keyboard skills.
• Excellent communication and presentation skills and an ability to engage successfully with a wide range of people at all levels within the organisation.
• Ability to build relations with internal and external partners which are critical in securing the strategic objectives.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.