Job summary
The South Yorkshire Primary Care team is currently seeking
a Band 4 Business Support Administrator.
This person will work as part of a vibrant team with a broad range of
responsibilities.
The business support team deliver work on GP, Pharmacy and
Optometry contracts and provide project support to help deliver transformation
in primary care.
This role is a fantastic career development opportunity - primary
care delivers around 90% of NHS activity and is at the forefront of efforts to improve
healthcare and reduce health inequalities, being at the centre of national
policy to improve access.
If you have used any Artificial Intelligence (AI) programmes, such
as ChatGPT, to support your application, please declare this at the start of
your supporting statement.
Please note, this job may close to applications
before the advertised closing date depending on the level of interest.
Interview date: week commencing 23/09/2024
Main duties of the job
You
will work as part of a business support team and alongside the wider Primary
Care team. Responsibilities include
(but not be limited to) the following:
Administration
to support management and assurance of GP, Pharmacy and Optometry contracts.
Facilitating
meetings including circulating agendas and papers and minuting meetings.
Managing
sign-up and claims against services with a high level of attention to detail.
Project
management support and working autonomously on elements of projects.
Finance
tasks such as raising purchase orders and receipting invoices and using other
payment systems.
Maintaining
systems and trackers to ensure timely and accurate access to information.
About us
NHS South Yorkshire Integrated Care Board (ICB)
is responsible for developing plans which meet the health needs of South
Yorkshires 1.4 million population, managing the NHS budget and arranging for
the provision of all NHS health services in the region. The South Yorkshire Primary Care team works
across the system and geography of South Yorkshire, working closely with the
ICB teams for Sheffield, Rotherham, Barnsley and Doncaster to deliver
national and local priorities.
About us
NHS South Yorkshire Integrated Care Board oversees health
and social care for a population of 1.4m people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the
strengths, capacity and knowledge of all those directly involved with our local
communities to deliver our four key aims of Improving outcomes in
population health and healthcare; Tackling inequalities in outcomes, experience
and access; Enhancing productivity and value for money; and Helping the NHS
support broader social and economic development.
Our near 1,000 staff are committed to addressing the broader
health, public health, and social care needs of the population across South
Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the
Integrated Care Partnership (ICP) of health and care providers within the South
Yorkshire Integrated Care System (ICS) to collectively deliver health and care
services that meet the needs of the local population. In total there are 186 GP
practices in the region, 72,000 health and social care professionals working
across seven NHS trusts and four local authorities, and a further 6,000
voluntary, community and social enterprise sector (VCSE) organisations. We work
alongside all these colleagues through local councils, our VCSE
partners and other partners to address health inequalities and wider
determinants of health in South Yorkshire.
Job description
Job responsibilities
The South Yorkshire Primary Care Team is responsible for commissioning, contracting, implementation of transformational programmes and monitoring delivery across independent contractor groups (medical, pharmaceutical and optometry) which equates to approximately 600 contracts. The team is actively involved in the delegation arrangements between SY ICB and NHS England for primary care services, including the delivery of key national programmes including the Primary Care Access Recovery Programme, the new Pharmacy First programme and delivery of the SY Primary Care Strategy. In addition, the team leads on various system level programmes of work and with our 4 Places and wider primary care delivery partners to develop, implement and monitor delivery of the core contractual and regulatory requirements associated with Pharmacy, Medical and Optometry contracts.
The post holder will provide support across a range of business support activities and play a key role in supporting the team. They will be expected to develop and implement efficient and effective systems to support the primary care team, including the use of database and spreadsheet software and to have a customer focused approach to delivering high quality work, including the organisation and co-ordination of meetings, the taking of accurate minutes, the timely distribution of agendas, minutes and disseminating information to a range of internal and external stakeholders.
Job description
Job responsibilities
The South Yorkshire Primary Care Team is responsible for commissioning, contracting, implementation of transformational programmes and monitoring delivery across independent contractor groups (medical, pharmaceutical and optometry) which equates to approximately 600 contracts. The team is actively involved in the delegation arrangements between SY ICB and NHS England for primary care services, including the delivery of key national programmes including the Primary Care Access Recovery Programme, the new Pharmacy First programme and delivery of the SY Primary Care Strategy. In addition, the team leads on various system level programmes of work and with our 4 Places and wider primary care delivery partners to develop, implement and monitor delivery of the core contractual and regulatory requirements associated with Pharmacy, Medical and Optometry contracts.
The post holder will provide support across a range of business support activities and play a key role in supporting the team. They will be expected to develop and implement efficient and effective systems to support the primary care team, including the use of database and spreadsheet software and to have a customer focused approach to delivering high quality work, including the organisation and co-ordination of meetings, the taking of accurate minutes, the timely distribution of agendas, minutes and disseminating information to a range of internal and external stakeholders.
Person Specification
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills.
- Commitment to continuing professional development.
- Professional, calm and efficient manner.
Autonomy/ Freedom to Act
Essential
- Ability to work without supervision. Able to work on own initiative, organising and prioritising workload to changing and often tight deadlines.
Qualifications
Essential
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Planning Skills
Essential
- Excellent planning and organising capabilities, with exceptional attention to detail.
- Excellent time management skills.
- Able to respond to changing demands and reprioritise when necessary.
Skills and Capabilities Essential
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work at pace in a busy working environment and able to multi-task
- Effective team working
- Experience in taking minutes and notes of meetings
Equality & Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrably involves patients and the public in their work
- Consistently puts clinicians at the heart of decision making
- Values diversity and difference, operates with integrity and openness
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, seeks out innovation
- Actively develops themselves and others
- Good problem-solving skills
- Proven ability to respond to the unexpected and ability to make judgements around when to make decisions independently or when it may be appropriate to escalate.
- Ability to pull together comprehensive draft reports, data and letters.
- Able to undertake a diverse range of tasks at the same time.
- Following standard operating processes with a high attention to detail.
Person Specification
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills.
- Commitment to continuing professional development.
- Professional, calm and efficient manner.
Autonomy/ Freedom to Act
Essential
- Ability to work without supervision. Able to work on own initiative, organising and prioritising workload to changing and often tight deadlines.
Qualifications
Essential
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Planning Skills
Essential
- Excellent planning and organising capabilities, with exceptional attention to detail.
- Excellent time management skills.
- Able to respond to changing demands and reprioritise when necessary.
Skills and Capabilities Essential
Essential
- Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to work at pace in a busy working environment and able to multi-task
- Effective team working
- Experience in taking minutes and notes of meetings
Equality & Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems
Experience
Essential
- Significant administrative/ secretarial experience including initiating and maintaining office systems.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
- Understanding of Confidentiality and Data Protection Act.
- Knowledge of NHS issues
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrably involves patients and the public in their work
- Consistently puts clinicians at the heart of decision making
- Values diversity and difference, operates with integrity and openness
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
- Uses evidence to make improvements, seeks out innovation
- Actively develops themselves and others
- Good problem-solving skills
- Proven ability to respond to the unexpected and ability to make judgements around when to make decisions independently or when it may be appropriate to escalate.
- Ability to pull together comprehensive draft reports, data and letters.
- Able to undertake a diverse range of tasks at the same time.
- Following standard operating processes with a high attention to detail.