Senior Clinical Project Manager

Job responsibilities

Including but not limited to:

Communication and relationships

• Supporting collaborative arrangements and negotiations with providers, as part of the transformation, delivery and improvement function focusing on the clinical expertise for pathway design and improving quality.
• Provide additional support to the wider transformation, delivery and improvement team through working flexibly to directly assist other portfolios of work where they may be a subject matter expert or through research and development and delivery of materials as required.
• Provide expertise of best practice change and guidance such as National Institute of Health and Care Excellence - NICE guidance.
• Communicate, engage and build relationships with key partners across a wide range of stakeholders including providers, other health and social care organisations (Councils) and commissioners.
• Engage and manage relationships with stakeholders to achieve a common purpose and realise mutual benefits where there may be contentious decisions to be made around performance or finance etc.
• Produce material for and present complex presentations to large groups which are engaging, influential and effective in delivering key messages, the content of which may include highly complex technical, contentious or very sensitive information.
• Forge close working relationships across the organisation to facilitate an effective matrix style approach to delivery of contracts, services, projects and programmes of work.

Analytical and judgement

• Identify options by utilising specialist clinical knowledge using agreed criteria and initiative to test solutions in advance.
• Contribute to the development of key performance indicators and milestones for specific projects/services.
• Interrogate and analyse, sometimes highly complex, information to support the delivery of clear reporting and outcomes.
• Write and submit regular reports for senior managers and executives showing progress against milestones, status, resource requirements, issues, risks and dependencies, making recommendations where a range of options may exist.
• Support the transformation, delivery and improvement team by having oversight (where appropriate) of individual cases to provide advice to the wider team i.e. Individual Funding Requests.

Planning and organisation

• The post holder will possess a clinical qualification and have a high level of understanding of research, evidenced based practice and clinical audit and so be able to negotiate complex pathways with experienced clinicians
• Managing the set-up and delivery of services and pathways, working with colleagues and subject matter experts on the strategic planning, scoping, design and the delivery.
• Deliver service change/redesign linked to requirements from NHS England and NHS Improvement which are complex in nature and that supports system transformation.
• Manage the whole pathway design work, reporting on progress and managing risks and issues, escalating where necessary to the appropriate board.
• Support organisational change and the uptake of initiatives that support excellence.
• Ensure benefits are identified, understood, measured, tracked and owned.
• Demonstrate flexibility and support new portfolios of work where necessary.

Policy and Service Development

• To ensure all public contact with the team is of highest professional standard.
• To embed patient and public involvement where appropriate at all levels of decision making.
• Be a champion for best practice, learning from experience and from others, supporting the spread of innovation within the organisation.
• Keep patient interest at the centre of all activities and involve patients and public in policy development and service, project, and programme delivery where appropriate.
• Works within organisation and national guidance, interpreting national guidance relevant to the area of work and acting as subject matter specialist within the specific area.

Finance and Physical Resources

• Monitor and manage budgets effectively, acting in accordance with organisational financial policies and procedures.
• Constantly strive for value for money, ensuring financial balance is achieved.
• Provide financial updates and reports in collaboration with finance and BI colleagues as required.

Knowledge and Understanding

Essential

• Knowledge of the clinical pathways across acute and community services including primary care.
• Clinical knowledge of chronic diseases and treatments.
• Must understand the background and aims of current healthcare policy and appreciate the implications of this.
• Must understand the relationship between the Department of Health & Social Care and individual provider and commissioning organisations.

Qualifications

Essential

• A relevant Clinical Qualification.
• Educated to Masters level in a relevant area of academic practice or equivalent experience working at a commensurate band / level.

Desirable

• To have one or more of the below project management qualifications or equivalent level of experience:
• Managing Successful Programmes Practitioner
• PRINCE2 Practitioner
• Managing Successful
• Programmes Advanced Practitioner
• P3O Practitioner.
• APM Registered Project Professional.
• Project Leadership Programme.

Attributes

Essential

• Commitment to equality of opportunity, focused on removing barriers to full participation.
• Fosters good working relationships and values difference.
• Compassionate leader.
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.

Experience

Essential

• Evidence of continuing professional development relevant to role.
• Experience of assessing needs, service development/implementation, performance management/service improvement across health and social care.
• Experience of pathway design in health and/or social care sector.
• Significant experience of managing projects and delivering them within agreed timescales and budgets.
• Experience of leading change in service delivery.
• Experience of providing support and input into complex services/programmes.
• Experience in managing stakeholders, taking account of their levels of influence, and particular interests.
• Experience of preparing briefing papers and correspondence at board level.

Desirable

• Member of relevant professional body.
• Experience of managing a team.

Skills and Competencies

Essential

• Able to work closely with clinicians to deliver improvements in complex pathways involving multiple stakeholders.
• Able to provide and receive highly complex, sensitive and contentious information.
• Able to draw qualitative and quantitative information from a range of sources and present it in a clear and concise way.
• Able to take decisions on difficult and contentious issues where there may be a number of courses of action.
• Able to negotiate on difficult and contentious issues including performance and change.
• Ability to effectively plan and think strategically and analyse and resolve problems in a multi- disciplinary environment.
• Good analytical skills with an ability to analyse and consider complex information and develop a range of options.
• Ability to anticipate problems before they arise and offer appropriate solutions.
• Demonstrate the ability to plan over the short, medium and long- term altering plans to fit with the rapidly changing environment.
• Experience of identifying and interpreting national policy.
• Experience of researching best practice and developing solutions that can achieve optimal outcomes for all stakeholders.
• Good working knowledge of Microsoft Office suite and intermediate keyboard skills.
• Excellent communication and presentation skills and an ability to engage successfully with a wide range of people at all levels within the organisation.
• Ability to build relations with internal and external partners which are critical in securing the strategic objectives.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.