Job summary
An exciting opportunity has arisen to join SY ICB NHS
Complex Care Team as a Business Support Officer.
The post holder will be required to work under their own
initiative as well as working as part of the Complex Care Team and will
demonstrate a willingness to help others and be a key member of the team with
responsibility for specifically allocated tasks. The post holder will be
expected to follow set processes, prioritise their own workload and
demonstrate initaitive in order to fulfil the requirements of the post.
Excellent interpersonal skills and communication skills are essential plus an
ability to deal with highly sensitive and confidential information.
The successful candidate will
support the Complex Care Team to ensure our statutory objectives are met and
ensure a high-quality service is provided.
The successful candidate will assist the team to ensure
that sound national and corporate governance processes are in place, working
within the remit of the Mental Health Act (1983) and the Transforming Care
agenda.
If you are interested in
the role and think you have the right experience and abilities as detailed in
the job description, please contact Jackie Sherwood on 07720 103391 or Nicky
Winsor-Gray on 07904 555022 for an informal discussion.
Main duties of the job
The
post holder will support the Complex Care Team in ensuring the people of
Rotherham, experience the best possible quality of services, clinical
outcomes, and patient experience. They will deliver an effective and
competent level of business support to consistently deliver a
patient-focused service that promotes good and effective working relationships.
The post holder will have proficient keyboard skills and be competent at
using Microsoft Office programs, particularly Excel, Word and Outlook.
The
post holder will be experienced in using data systems which enable accurate
reporting to support future service delivery. They will provide business
support to the team in a flexible and professional manner, whilst maintaining
a patient focus and supporting other members of the business support team to
fulfil their day-to-day duties.
SY
ICB currently operate using a hybrid working model, combining both home and
office working. There is an office
space based in each Place across South Yorkshire for which all staff are
entitled to work from.
The
post holder must be willing to travel to other locations (sometimes
nationally) to support the Head of Mental Health Complex Case Management and
S117 Aftercare Manager with Care (Education) and Treatment Reviews.
If you have used any Artificial Intelligence (AI) programmes, such as ChatGTP, to support your application, please declare this at the start of your supporting statement.
About us
NHS South Yorkshire Integrated Care Board oversees health
and social care for a population of 1.4m people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the
strengths, capacity and knowledge of all those directly involved with our local
communities to deliver our four key aims of Improving outcomes in
population health and healthcare; Tackling inequalities in outcomes, experience
and access; Enhancing productivity and value for money; and Helping the NHS
support broader social and economic development.
Our near 1,000 staff are committed to addressing the broader
health, public health, and social care needs of the population across South
Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the
Integrated Care Partnership (ICP) of health and care providers within the South
Yorkshire Integrated Care System (ICS) to collectively deliver health and care
services that meet the needs of the local population. In total there are 186 GP
practices in the region, 72,000 health and social care professionals working
across seven NHS trusts and four local authorities, and a further 6,000
voluntary, community and social enterprise sector (VCSE) organisations. We work
alongside all these colleagues through local councils, our VCSE
partners and other partners to address health inequalities and wider
determinants of health in South Yorkshire.
Job description
Job responsibilities
You should possess:
- NVQ level 4 or above in Business Administration or can demonstrate equivalent experience.
- Significant Business Support Officer Experience.
- Demonstratable experience in dealing with the public and sensitive information.
- Understanding of Information Governance Systems and Processes.
- Work with the team to ensure the effective business processing of patient documentation.
- Refer and signpost enquiries to appropriate clinician or team.
- Liaise and request specific documents from social care and learning disability nurse assessors regarding care package details and support plans ensuring confidentiality is maintained at all times.
- Communicate effectively with all callers, providing professional and well-informed responses and dealing with matters in a courteous manner.
- Coordinating meetings with other staff members including contacting providers, professionals, and individuals.
- Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively.
- Liaise with internal and external finance teams to ensure accurate financial information is recorded on the database.
- Deal with invoice queries in an efficient and timely manner to ensure payment is not delayed.
- Update care product codes on the database to enable effective financial reporting and forecasting.
- Update the databases/systems with uplifts to care provision.
- To assist with setting up and providing the Business Support for Section 117 Funding Forum, Care (Education) and Treatment Reviews and Dynamic Support Registers (including minute taking and coordination of meetings.)
Job description
Job responsibilities
You should possess:
- NVQ level 4 or above in Business Administration or can demonstrate equivalent experience.
- Significant Business Support Officer Experience.
- Demonstratable experience in dealing with the public and sensitive information.
- Understanding of Information Governance Systems and Processes.
- Work with the team to ensure the effective business processing of patient documentation.
- Refer and signpost enquiries to appropriate clinician or team.
- Liaise and request specific documents from social care and learning disability nurse assessors regarding care package details and support plans ensuring confidentiality is maintained at all times.
- Communicate effectively with all callers, providing professional and well-informed responses and dealing with matters in a courteous manner.
- Coordinating meetings with other staff members including contacting providers, professionals, and individuals.
- Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively.
- Liaise with internal and external finance teams to ensure accurate financial information is recorded on the database.
- Deal with invoice queries in an efficient and timely manner to ensure payment is not delayed.
- Update care product codes on the database to enable effective financial reporting and forecasting.
- Update the databases/systems with uplifts to care provision.
- To assist with setting up and providing the Business Support for Section 117 Funding Forum, Care (Education) and Treatment Reviews and Dynamic Support Registers (including minute taking and coordination of meetings.)
Person Specification
Attributes
Essential
- Fosters good working relationships and values diversity and difference.
- Willingness to travel to locations nationally when necessary.
Experience
Essential
- Significant secretarial /administrative experience.
- Significant experience of initiating and maintaining office systems (e.g. filing systems).
- Experience of drafting correspondence.
- Demonstrable experience in dealing with the public and managing sensitive and confidential information.
- Demonstrable experience of minute taking and producing reports.
Desirable
- Experience of working in a distributed team based in a number of locations.
- Previously worked in similar position within a healthcare or public sector environment.
Skills and Competencies
Essential
- A high level of accuracy and excellent attention to detail.
- Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
- A flexible/adaptable approach to work in order to meet various deadlines.
- Ability to work at pace in a busy working environment and able to multi-task.
- Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
- Provides a high standard of customer service to all internal and external stakeholders.
- Strong team player with the ability to work effectively as part of a team.
- Excellent writing, and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to communicate clearly with a wide range of stakeholders (internal and external), both verbally and in writing, in situations where tact, diplomacy and influencing skills may be required.
Knowledge
Essential
- Good working knowledge of administrative processes and procedures.
- Intermediate knowledge of IT systems and software programmes such as Microsoft Outlook, Word, PowerPoint and Excel and SharePoint.
Qualifications
Essential
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Person Specification
Attributes
Essential
- Fosters good working relationships and values diversity and difference.
- Willingness to travel to locations nationally when necessary.
Experience
Essential
- Significant secretarial /administrative experience.
- Significant experience of initiating and maintaining office systems (e.g. filing systems).
- Experience of drafting correspondence.
- Demonstrable experience in dealing with the public and managing sensitive and confidential information.
- Demonstrable experience of minute taking and producing reports.
Desirable
- Experience of working in a distributed team based in a number of locations.
- Previously worked in similar position within a healthcare or public sector environment.
Skills and Competencies
Essential
- A high level of accuracy and excellent attention to detail.
- Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
- A flexible/adaptable approach to work in order to meet various deadlines.
- Ability to work at pace in a busy working environment and able to multi-task.
- Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
- Provides a high standard of customer service to all internal and external stakeholders.
- Strong team player with the ability to work effectively as part of a team.
- Excellent writing, and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
- Ability to communicate clearly with a wide range of stakeholders (internal and external), both verbally and in writing, in situations where tact, diplomacy and influencing skills may be required.
Knowledge
Essential
- Good working knowledge of administrative processes and procedures.
- Intermediate knowledge of IT systems and software programmes such as Microsoft Outlook, Word, PowerPoint and Excel and SharePoint.
Qualifications
Essential
- Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.