CHC Business Support Officer - PHB/COP-DOLs

NHS South Yorkshire Integrated Care Board

Information:

This job is now closed

Job summary

Previous applicants need not apply.

The post holder will support the Continuing Healthcare (CHC) team in ensuring the people of Sheffield, experience the best possible quality of services, clinical outcomes, and patient experience throughout the NHS Continuing Healthcare process. They will provide specific administrative duties relating to supporting Children in receipt of Continuing Care who have a Personal Health Budget (PHB). Also provide assistance and administrative support in relation to Court of Protection / Deprivation of Liberty in Community (CoP/DoLiCs) processes, including the collation and dissemination of information, as required.

Main duties of the job

They will deliver an effective and competent level of senior business support to consistently deliver a patient-focused service that promotes good and effective working relationships. The post holder will have proficient keyboard skills and be competent at using Microsoft Office programs, particularly Excel, Word and Outlook. The post holder will be experienced in using data systems which enable accurate reporting to support future service delivery. They will provide business support to the team in a flexible and professional manner, whilst maintaining a patient focus and supporting other members of the business support team to fulfil their day-to-day duties.

If you have used any Artificial Intelligence (AI) programmes, such as ChatGTP, to support your application, please declare this at the start of your supporting statement.

If you are interested in the role and think you have the right experience and abilities as detailed in the job description, please contact one of the below:

Nicola Kitteridge PHB advisor: nicola.kitteridge@nhs.net

Jo Thurlow COP/DoLiCs lead: jo.thurlow@nhs.net

Debbie Wade Senior Operational Lead CHC Business: debbie.wade@nhs.net

About us

NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4m people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our four key aims of Improving outcomes in population health and healthcare; Tackling inequalities in outcomes, experience and access; Enhancing productivity and value for money; and Helping the NHS support broader social and economic development.

Our near 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners and other partners to address health inequalities and wider determinants of health in South Yorkshire.

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9133-1006R

Job locations

197 Eyre Street

Sheffield

S1 3FG


Job description

Job responsibilities

Key objectives of this role include:

  • Work with the Business Support Team Leader, PHB advisor and Court of Protection/DoLiC lead to ensure the effective business processing of Continuing Healthcare documentation in relation PHBs for Children and Court of Protection/DoliCs administration.
  • Reconcile invoices received in respect of legal services provided for COP/DoLiC cases. Highlight where budget requires potential consideration for increases.
  • Deal with CHC related invoice queries in an efficient and timely manner to ensure payment is not delayed.
  • Assist the CHC Business Support Team Leader in updating funding on the CHC database to enable effective financial reporting and forecasting.
  • Support the monitoring and audit of patients who have a Personal Health Budget and who are Continuing Care eligible as a Child.

  • To support the team in the development in the personalisation agenda and to support the pathway delivery for Personal Health Budgets within NHS Continuing Healthcare developing business processes to support. (Including entering packages of care on to the database and sending out support plans to patients.)

  • Non-clinical contact with public and/or patients may be required

  • In times of absence, assist the CHC service to record incoming referrals, monitoring generic inbox, recording outcomes of assessments, communicating outcomes to patients or their representatives.
  • Assist the CHC Business Support Team Leader in updating funding on the CHC database to enable effective financial reporting and forecasting.

  • Work within established policies, procedures, protocols, and systems to ensure confidentiality of information, quality standards and performance as directed by the CHC Business Support Team Leader.

Job description

Job responsibilities

Key objectives of this role include:

  • Work with the Business Support Team Leader, PHB advisor and Court of Protection/DoLiC lead to ensure the effective business processing of Continuing Healthcare documentation in relation PHBs for Children and Court of Protection/DoliCs administration.
  • Reconcile invoices received in respect of legal services provided for COP/DoLiC cases. Highlight where budget requires potential consideration for increases.
  • Deal with CHC related invoice queries in an efficient and timely manner to ensure payment is not delayed.
  • Assist the CHC Business Support Team Leader in updating funding on the CHC database to enable effective financial reporting and forecasting.
  • Support the monitoring and audit of patients who have a Personal Health Budget and who are Continuing Care eligible as a Child.

  • To support the team in the development in the personalisation agenda and to support the pathway delivery for Personal Health Budgets within NHS Continuing Healthcare developing business processes to support. (Including entering packages of care on to the database and sending out support plans to patients.)

  • Non-clinical contact with public and/or patients may be required

  • In times of absence, assist the CHC service to record incoming referrals, monitoring generic inbox, recording outcomes of assessments, communicating outcomes to patients or their representatives.
  • Assist the CHC Business Support Team Leader in updating funding on the CHC database to enable effective financial reporting and forecasting.

  • Work within established policies, procedures, protocols, and systems to ensure confidentiality of information, quality standards and performance as directed by the CHC Business Support Team Leader.

Person Specification

Attributes

Essential

  • Fosters good working relationships and values diversity and difference.

Skills and Competencies

Essential

  • A high level of accuracy and excellent attention to detail.
  • Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
  • A flexible/adaptable approach to work in order to meet various deadlines.
  • Ability to work at pace in a busy working environment and able to multi-task.
  • Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
  • Provides a high standard of customer service to all internal and external stakeholders.
  • Strong team player with the ability to work effectively as part of a team.
  • Excellent writing, and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
  • Ability to communicate clearly with a wide range of stakeholders (internal and external), both verbally and in writing, in situations where tact, diplomacy and influencing skills may be required.

Qualifications

Essential

  • Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

Essential

  • Significant secretarial /administrative experience.
  • Good working knowledge of administrative processes and procedures.
  • Significant experience of initiating and maintaining office systems (e.g. filing systems).
  • Experience of drafting correspondence.
  • Intermediate knowledge of IT systems and software programmes such as Microsoft Outlook, Word, PowerPoint and Excel and SharePoint.
  • Demonstrable experience in dealing with the public and managing sensitive and confidential information.
  • Demonstrable experience of minute taking and producing reports.

Desirable

  • Previously worked in similar position within a healthcare of public sector environment.
  • Experience of working in a distributed team based in a number of locations.
Person Specification

Attributes

Essential

  • Fosters good working relationships and values diversity and difference.

Skills and Competencies

Essential

  • A high level of accuracy and excellent attention to detail.
  • Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
  • A flexible/adaptable approach to work in order to meet various deadlines.
  • Ability to work at pace in a busy working environment and able to multi-task.
  • Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
  • Provides a high standard of customer service to all internal and external stakeholders.
  • Strong team player with the ability to work effectively as part of a team.
  • Excellent writing, and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
  • Ability to communicate clearly with a wide range of stakeholders (internal and external), both verbally and in writing, in situations where tact, diplomacy and influencing skills may be required.

Qualifications

Essential

  • Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

Essential

  • Significant secretarial /administrative experience.
  • Good working knowledge of administrative processes and procedures.
  • Significant experience of initiating and maintaining office systems (e.g. filing systems).
  • Experience of drafting correspondence.
  • Intermediate knowledge of IT systems and software programmes such as Microsoft Outlook, Word, PowerPoint and Excel and SharePoint.
  • Demonstrable experience in dealing with the public and managing sensitive and confidential information.
  • Demonstrable experience of minute taking and producing reports.

Desirable

  • Previously worked in similar position within a healthcare of public sector environment.
  • Experience of working in a distributed team based in a number of locations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS South Yorkshire Integrated Care Board

Address

197 Eyre Street

Sheffield

S1 3FG


Employer's website

https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

NHS South Yorkshire Integrated Care Board

Address

197 Eyre Street

Sheffield

S1 3FG


Employer's website

https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

PHB advisor

Nicola Kitteridge

nicola.kitteridge@nhs.net

Date posted

26 September 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9133-1006R

Job locations

197 Eyre Street

Sheffield

S1 3FG


Supporting documents

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