CHC Business Support Assistant

Job summary

Previous applicants do not need to apply for this post.

The post holder will work as part of a team delivering an efficient and effective Business support service within the Sheffield place Continuing Healthcare team (CHC).

General administrative tasks will be undertaken by the post holder on a regular basis to support the team and wider business support function. The type of task may vary from day to day and some may be performed on an ad-hoc basis in line with needs of the service.

The role is predominately office based due to meeting the needs of the service although there can be flexibility on occasion subject to agreement.

If you have used any Artificial Intelligence (AI) programmes, such as ChatGTP, to support your application, please declare this at the start of your supporting statement.

Interviews: Wednesday 21st August

Main duties of the job

• Answering routine telephone calls some of which could be sensitive in nature, taking messages, and passing on information accurately to the relevant departments/person.
• Undertaking administrative duties such as photocopying, printing, scanning and the outgoing. This includes funding letters, PHB agreements, Offer of Care Letters and other key pieces of information
• Sorting and prioritising all incoming mail and distributing as appropriate in line with managers guidance and CHC processes
• Accessing patient information systems such as Systm One to answer queries, adhering to regulations around confidentiality.
• Respond to queries from the team, patients or external stakeholders.
• Working together with other administrators/PAs across the organisation to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.

About us

NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4m people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our four key aims of Improving outcomes in population health and healthcare; Tackling inequalities in outcomes, experience and access; Enhancing productivity and value for money; and Helping the NHS support broader social and economic development.

Our near 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners and other partners to address health inequalities and wider determinants of health in South Yorkshire.