Job summary
This post is open to NHS employees within Lancashire and South Cumbria only.
The role is part of a wider Urgent and Emergency Care team that covers strategic planning and delivery across place and system levels. This role will contribute to the delivery of the team's functions, which include:
- Development and delivery of a new urgent and emergency care strategy and oversee associated delivery plans.
- Coordinate, assure and monitor resilience and surge plans at place and for the system, and oversee effective management of funding relating to these.
- Review and develop governance arrangements in relation to urgent and emergency care business.
- Ensure, where appropriate, a standardised approach to urgent and emergency care service delivery to address unwarranted variation, improve outcomes and deliver better value for money.
- Lead, or significantly support, system-wide transformational programmes that directly relate to urgent and emergency care
- Work with place-based colleagues and partners on urgent and emergency care development at place and coordinate local urgent and emergency care pathways in line with system priorities, objectives and standards.
- Develop new and innovative contracting models for urgent and emergency care services that take account of new approaches, including the Provider Selection Regime.
As well as supporting system wide delivery across L&SC, the role of Senior Urgent and Emergency Care Delivery Officer is assigned to a place-based geography.
Main duties of the job
Key responsibilities
The role will be varied and will adapt over time as the ICB develops. However, the postholder is expected to fulfil the following key functions:
- Implement and lead on key areas identified as part of the national and local plans for UEC.
- Ensure the portfolio of tasks and projects are co-ordinated and delivered effectively.
- Implement and inform the targeting of resources, and the development, implementation, monitoring and evaluation of tasks and projects being delivered by providing high quality commissioning support to senior managers, including complex information and analysis, communications and stakeholder management.
- Support the development and implementation of the UEC delivery plan, reporting on progress, risks, and issues.
- Liaise with appropriate system partner organisations.
- Support the completion of all UEC ICB, regional and national returns as required.
- Develop and implement appropriate information management systems to ensure information is properly managed and shared across the UEC team.
This job description is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
About us
About us
The Lancashire and South Integrated Care Board (ICB) was formally established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across Lancashire and South Cumbria. Lancashire and South Cumbria ICB is a highly complex organisation serving a population of over 1.8 million people.
Our role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets the same outcomes from treatment. We also oversee how money is spent and make sure health services work well and are of high quality.
Job description
Job responsibilities
Key working relationships
The post holder will have regular contact with a wide range of staff at all levels within the ICB, with senior and other representatives of local stakeholders, as well as with patients and their representatives. Some of the key direct relationships include:
- Report to senior UEC managers, supporting them with the management and delivery of the UEC functions.
- Maintain constructive relationships with internal colleagues and departments and system wide partner organisations.
- Participate in relevant internal and external working groups, programmes, projects, services and initiatives, which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice and expertise.
- Work with colleagues and system wide partners to develop and implement data collection systems that will provide accurate and timely data that support the UEC delivery programme.
- Present information, risks, and issues, explaining highly complex issues, to a wide range of internal and external stakeholders.
- Liaise with all appropriate functions both internally and across the partner organisations.
Planning and Organisation
- Contribute to the strategic planning of UEC delivery plan, identifying interdependencies across projects/functions, potential impacts on partner organisations, resource requirements and building in contingency and adjustments as necessary.
- Contribute to the UEC programme planning process, providing input as required, and taking a lead on specific work streams as appropriate.
- Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes for UEC, in accordance with local and national priorities.
- Contribute to short, medium and long-term business plans, achieving quality outcomes.
Project Management
- Lead on the implementation of identified key areas from UEC programmes including service improvement, performance management, workforce strategies and associated action plans and improvement programmes, in accordance with the agreed priorities for UEC.
- Ensure the portfolio of tasks and projects within the UEC programme/plans are managed, coordinated and delivered effectively.
- Coordinate and participate in relevant internal and external working groups and provide project advice, expertise and support where requested.
- Provide relevant and timely specialist advice and guidance on own portfolio of projects/function.
- Work with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.
- Monitor, track and manage risks and issues, proactively resolve, and escalate as appropriate
- Financial and Physical Resources
- Deliver against programme objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
- Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
- Provide oversight and monitoring of all aspects of the budgets of the portfolio of tasks and projects leading on.
- Evaluate projects/function within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis.
Staff Management
- Coordinate relevant training, development and recruitment activity across the team as appropriate.
- Support the training and induction of new staff.
- Manage staff, undertaking appraisals, and progressing any disciplinary or capability issues as necessary.
Information Management
- Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
- Be responsible for the development and maintenance of databases required for regular reporting.
- Undertake complex and detailed information analysis of specific projects and produce reports requiring high levels of concentration.
- Update, maintain, organise, gather and analyse information to predict and meet future organisational needs and objectives.
Research and Development
- Contribute to the development of key performance indicators for the successful assessment of individual and work stream success
- Test and review new concepts, models, methods, practices, products and equipment.
- Contribute to ensuring there are processes in place for spreading and sharing learning and outcomes.
Policy and Service Development
- Propose changes to tasks and projects, informing policy and making recommendations for other projects delivery.
- Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to service or initiative management.
- Develop policies and procedures in own work function with an impact on the wider organisation, as required.
The main duties and responsibilities described above are not exhaustive and the post holder maybe expected to take on other responsibilities or specific tasks as required and requested.
Further, over time, it is likely the remit and requirements of the role will evolve, and the post holder will be required to adjust their working approach and style to accommodate this with the full support of line managers.
Job description
Job responsibilities
Key working relationships
The post holder will have regular contact with a wide range of staff at all levels within the ICB, with senior and other representatives of local stakeholders, as well as with patients and their representatives. Some of the key direct relationships include:
- Report to senior UEC managers, supporting them with the management and delivery of the UEC functions.
- Maintain constructive relationships with internal colleagues and departments and system wide partner organisations.
- Participate in relevant internal and external working groups, programmes, projects, services and initiatives, which may be highly complex, sensitive, political, and contain contentious information with the aim of providing information and analytical advice and expertise.
- Work with colleagues and system wide partners to develop and implement data collection systems that will provide accurate and timely data that support the UEC delivery programme.
- Present information, risks, and issues, explaining highly complex issues, to a wide range of internal and external stakeholders.
- Liaise with all appropriate functions both internally and across the partner organisations.
Planning and Organisation
- Contribute to the strategic planning of UEC delivery plan, identifying interdependencies across projects/functions, potential impacts on partner organisations, resource requirements and building in contingency and adjustments as necessary.
- Contribute to the UEC programme planning process, providing input as required, and taking a lead on specific work streams as appropriate.
- Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes for UEC, in accordance with local and national priorities.
- Contribute to short, medium and long-term business plans, achieving quality outcomes.
Project Management
- Lead on the implementation of identified key areas from UEC programmes including service improvement, performance management, workforce strategies and associated action plans and improvement programmes, in accordance with the agreed priorities for UEC.
- Ensure the portfolio of tasks and projects within the UEC programme/plans are managed, coordinated and delivered effectively.
- Coordinate and participate in relevant internal and external working groups and provide project advice, expertise and support where requested.
- Provide relevant and timely specialist advice and guidance on own portfolio of projects/function.
- Work with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions.
- Monitor, track and manage risks and issues, proactively resolve, and escalate as appropriate
- Financial and Physical Resources
- Deliver against programme objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
- Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
- Provide oversight and monitoring of all aspects of the budgets of the portfolio of tasks and projects leading on.
- Evaluate projects/function within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis.
Staff Management
- Coordinate relevant training, development and recruitment activity across the team as appropriate.
- Support the training and induction of new staff.
- Manage staff, undertaking appraisals, and progressing any disciplinary or capability issues as necessary.
Information Management
- Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
- Be responsible for the development and maintenance of databases required for regular reporting.
- Undertake complex and detailed information analysis of specific projects and produce reports requiring high levels of concentration.
- Update, maintain, organise, gather and analyse information to predict and meet future organisational needs and objectives.
Research and Development
- Contribute to the development of key performance indicators for the successful assessment of individual and work stream success
- Test and review new concepts, models, methods, practices, products and equipment.
- Contribute to ensuring there are processes in place for spreading and sharing learning and outcomes.
Policy and Service Development
- Propose changes to tasks and projects, informing policy and making recommendations for other projects delivery.
- Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to service or initiative management.
- Develop policies and procedures in own work function with an impact on the wider organisation, as required.
The main duties and responsibilities described above are not exhaustive and the post holder maybe expected to take on other responsibilities or specific tasks as required and requested.
Further, over time, it is likely the remit and requirements of the role will evolve, and the post holder will be required to adjust their working approach and style to accommodate this with the full support of line managers.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of successfully working at a similar level in health and care
- Experience of co-ordinating projects in complex and challenging environments
- Experience of managing and reporting risks
- Experience of drafting briefing papers and reports for use by senior managers
- A good understanding of the health and social care environment and roles and responsibilities within it
- Relevant experience working across NHS, social care including contracting, commissioning and performance management of services
Desirable
- Experience of monitoring budgets and business planning processes
- Knowledge and experience of project principles, techniques and tools
- Experience of working across organisational boundaries
Communication Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear and insightful ideas and concepts concisely and accurately for diverse audiences, including Executive and Senior Management
- Evidence of success in efficient and effective project and programme management
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
Analytical Skills
Essential
- Ability to analyse and interpret very complex issues where material is conflicting and drawn from multiple sources, pre-empt and evaluate issues, and recommend appropriate course of action to address the issues
- Problem-solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decisions
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Experience of setting up and implementing internal processes and procedures Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Skills for project management
Autonomy
Essential
- Ability to work on own initiative and organise and manage own workload without supervision, working to tight and often challenging timescales
Equality and diversity
Essential
- Understanding, promotion and commitment to equality of opportunity and good working relationships
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of successfully working at a similar level in health and care
- Experience of co-ordinating projects in complex and challenging environments
- Experience of managing and reporting risks
- Experience of drafting briefing papers and reports for use by senior managers
- A good understanding of the health and social care environment and roles and responsibilities within it
- Relevant experience working across NHS, social care including contracting, commissioning and performance management of services
Desirable
- Experience of monitoring budgets and business planning processes
- Knowledge and experience of project principles, techniques and tools
- Experience of working across organisational boundaries
Communication Skills
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear and insightful ideas and concepts concisely and accurately for diverse audiences, including Executive and Senior Management
- Evidence of success in efficient and effective project and programme management
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
Analytical Skills
Essential
- Ability to analyse and interpret very complex issues where material is conflicting and drawn from multiple sources, pre-empt and evaluate issues, and recommend appropriate course of action to address the issues
- Problem-solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decisions
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Experience of setting up and implementing internal processes and procedures Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Skills for project management
Autonomy
Essential
- Ability to work on own initiative and organise and manage own workload without supervision, working to tight and often challenging timescales
Equality and diversity
Essential
- Understanding, promotion and commitment to equality of opportunity and good working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.