Primary Care Senior Manager

Job description

Job responsibilities

Leading transformation

The post holder will take the strategic leadership of a range of contracts/ portfolio areas and be responsible for the transformation, delivery and programme management of these areas in order to achieve the triple aim of improving patient experience, quality and financial outcomes.

Working with the Associate Director for Primary Care to develop integrated neighbourhood care teams.

Secure quality, safe, robust and appropriate commissioning of services, which provide value for money for the local population and promote integration.

Ensure delivery of the primary and integrated neighbourhood care teams annual operating plans and support delivery of designated wider ICB projects.

Leading delivery improvement

Lead a portfolio of place based and clinically led commissioning including service transformation, redesign and reconfiguration using continuous improvement, change process and effective programme management.

Provide clear direction for the areas of responsibility that is in accordance with the organisations values and the ICBs constitution

Provide dynamic leadership and guidance to senior management and primary care providers, creating a compelling vision for the future and communicating this within and across organisations

Working with senior colleagues across place to create a robust and sustainable organisational structure with the capacity and capability to meet statutory obligations of the ICB in terms of quality and effective use of public funds

Support the development of, and embed collaborative and effective partnership working across health and social care providers, commissioners, Local Authorities and other NHS and non-NHS organisations and stakeholders

Ensure that the organisation values diversity and promotes equality and inclusivity in all aspects of its business

Work with clinical colleagues, the public, patients and partners to establish and communicate effective strategies for the ongoing improvement of health services

Be visible and accessible to primary care providers and partner organisations

The post holder will be an active member of local/regional networks where appropriate and agreed and ensure that processes are in place to facilitate effective collaboration and communication.

Clinical Engagement

Work with the ICB Clinical Leads to develop a culture that ensures a strong clinical voice and actively engages local primary care clinicians in shaping the direction and goals of integrated neighbourhood care.

Ensure that the interests of patients and the community remain at the heart of discussions and decisions

Strategic Commissioning & Transforming Clinical Services

Challenge current practice, including clinical practice and develop new ways of working that improve the quality and effectiveness of services

Ensure the ICB is responsive to the views of local people and promotes self-care and shared decision-making

Work collaboratively across organisational boundaries to secure improved outcomes for patients, local communities and the wider population and make necessary arrangements to ensure the effective commissioning of services

Create pathways of care across primary, secondary and tertiary care that deliver improvements in healthcare outcomes and efficiency

Ensure robust performance management of commissioned services against agreed performance targets, taking remedial action where necessary

Understands commissioning risk environment including understanding of the strategies that have been adopted by the ICB to manage and mitigate these risks

Ensure patients and the wider public are actively involved in the design of healthcare services and that this feedback is used to enhance choice, quality and efficient service provision

Contracting finance and quality

To lead with the Head of Delivery Assurance on performance management of contracts within portfolio area

Budget holder accountability for the portfolio

Support the ICB in the delivery of a balanced budget and ensure, with financial support, full compliance with financial regulations

Support the ICB in ensuring that the regularity and propriety of expenditure is discharged, that arrangements are put in place to ensure good practice is embodied and funds are safeguarded through effective financial & management systems.

Work with the ICB to ensure they makes decisions which secure the best use of public money

Policy creation/edit/updates

Lead the development of integrated neighbourhood care strategies, operational policies within the area of responsibility

Quality

The post holder will ensure that there are systems in place to support inter- organisational quality assurance and Quality improvement.

Research and development

The post holder will ensure they remain up to speed on all the latest national and local developments, best practice, emerging evidence to support effective commissioning

Autonomy/level of decision making

The post holder will have full autonomy within the directorate they are responsible for, within the limits set out by the ICB-wide processes and controls and as agreed with the ICB executive.

The main duties and responsibilities described above are not exhaustive and the post holder maybe expected to take on other responsibilities or specific tasks as required as requested.

Further, over time, it is likely the remit and requirements of the role will evolve, and the post holder will be required to adjust their working approach and style to accommodate this with the full support of line managers.

Person Specification

Qualifications

Essential

• Educated to Masters level or equivalent qualification or experience
• Evidence of continuing professional development

Desirable

• Project management qualification or equivalent
• Post-graduate management qualification e.g. MBA or equivalent
• Diploma in Health Service Management or equivalent

Experience

Essential

• Experience at working in a collaborative decision- making groups
• Management level experience of managing successful teams
• Experience of involving and empowering a range of clinical professionals to make healthcare services more cost-effective and better quality
• Experience of managing budgets and maintaining financial balance in the face of increasing demand
• Experience of communicating complex issues in laypersons language at internal and external meetings
• Experience of engaging with public/patient groups and local authority and using their feedback to redesign clinical services that improved the quality and/or efficiency of service provision
• Experience of working with primary care providers
• Experience of delivery improvement and transformation of primary care services

Skills

Essential

• Individual must be able to develop strong relationships across the system and with primary care providers
• In-depth understanding of healthcare and an appreciation of the broad social, political and economic trends influencing it
• Good understanding of corporate governance, accountability, stewardship of public money and the principles of good scrutiny
• Working knowledge of general employment law and practices and current legal requirements and good practice in equality and discrimination
• Demonstrable understanding of the NHS principles and values as set out in the NHS Constitution
• Financially literate with the ability to critically review, challenge and effectively utilise financial information for decision making
• An understanding of the principles of value for money and an ability to challenge performance on this basis
• An understanding of the requirements of effective financial governance and probity
• Broad understanding of the NHS financial regime and an ability to develop capability within ICBs to enable interpretation of relevant legislation and accountability frameworks
• Good understanding of the role of effective communications and engagement with patients, public, workforce and stakeholders
• Understanding of (and commitment to upholding) the Nolan Principles of Public Life, Standards for members of NHS Boards and Governing Bodies in England
• Demonstrable commitment to continuously improve outcomes, tackling health inequalities and delivering the best value for money for the tax payer
• Ability to work well with others in teams, networks and organisations
• Capability to understand and analyse complex issues, drawing on a breadth of data to inform decision-making, and use information ethically to balance competing priorities and make difficult decisions
• Demonstrable ability to exercise sound judgment and the confidence to question and challenge information from others (who may be experts in their field)
• Ability to understand the limits of their own management competencies and wisdom to seek advice when these are reached
• Ability to develop the culture of the organisation and lead the wider organisational development in the context of engagement with key stakeholders
• Ability to inspire and lead others
• Ability to develop a clear and compelling organisational narrative that describes the future strategy, communicate this narrative and progress to a wider range of audiences
• Intellectual capacity and application to be able to think conceptually, to plan flexibly, to look for continual ways to improve and to operate within an ambiguous context and deliver results
• Sensitivity and organisational skills to operate effectively across complex work cultures and environments
• Politically astute

Effort, skills and working conditions

Essential

• Standard keyboard skills
• Required to undertaking typing of reports and to give presentations
• Need to meet deadlines and deal with complex issues, high level of concentration required to produce documents on a regular basis Intellectually demanding role commensurate with pay banding
• The work is unpredictable, and the post holder may have to adapt to change in a short timeframe and be able to deliver outcomes
• Need to challenge assertively across all levels of both Trusts on a regular basis
• Emotionally demanding role commensurate with pay banding Managing stressful situations whilst maintaining collaborative relationships
• The post holder must be able to work successfully under pressure of time and resources
• The post holder will be required to deal with difficult and stressful situations and conflict in relation to change management
• The post holder will be required to cross-site travel, across Lancashire and South Cumbria and beyond

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Lancashire and South Cumbria Integrated Care Board (125)

Address

County Hall

Fishergate Hill

Preston

PR1 8XB

Employer's website

https://www.lancashireandsouthcumbria.icb.nhs.uk/ (Opens in a new tab)