Trauma Informed Administrator
NHS Lancashire and South Cumbria Integrated Care Board (125)
The closing date is 14 May 2024
Job summary
The Trauma Informed Administrator role will deliver an effective and competent level of clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.
Main duties of the job
- Act as first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
- Answer telephone calls, taking messages and passing on accurately to the relevant departments/person.
- Promote the image of the department.
- Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
- Word processing documents, letters, emails, minutes and reports when required. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.
- Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
About us
The Lancashire and South Integrated Care Board(ICB) was formally established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across Lancashire and South Cumbria.
Our role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets the same outcomes from treatment. We also oversee how money is spent and make sure health services work well and are of high quality.
Lancashire and South Cumbria ICB is a highly complex organisation serving a population of over 1.8 million people.
Job description
Job responsibilities
The Trauma Informed Administrator role will deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
- Responsible for organising meetings for the department and planning any administrative work as required.
- Demonstrate office systems and department requirements to new starters.
- Inputting into, monitoring and printing reports from computerised systems
- Undertake Research and Development as directed.
- To carry out other appropriate delegated duties as required
Job description
Job responsibilities
The Trauma Informed Administrator role will deliver an effective and competent level of clerical support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
- Have a flexible/adaptable approach to their work in order to meet various deadlines.
- Responsible for organising meetings for the department and planning any administrative work as required.
- Demonstrate office systems and department requirements to new starters.
- Inputting into, monitoring and printing reports from computerised systems
- Undertake Research and Development as directed.
- To carry out other appropriate delegated duties as required
Person Specification
Communication
Essential
- Clear communicator with good writing, data entry and telephone skills
- Ability to work effectively as part of a team
- Problem solving skills
Equality and Diversity
Essential
- Understand of and commitment to equality of opportunity and good working relationships
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
Desirable
Experience
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Able to work on own initiative, organising and prioritising own workload to set deadlines
Desirable
- Experience of working in a health care environment
- Understanding of Data Protection legislation
Person Specification
Communication
Essential
- Clear communicator with good writing, data entry and telephone skills
- Ability to work effectively as part of a team
- Problem solving skills
Equality and Diversity
Essential
- Understand of and commitment to equality of opportunity and good working relationships
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
Desirable
Experience
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Demonstrable experience of working in an administrative environment and working with computerised data systems
- Able to work on own initiative, organising and prioritising own workload to set deadlines
Desirable
- Experience of working in a health care environment
- Understanding of Data Protection legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.