Job summary
The post holder will be a key senior member of the Lancashire and South Cumbria Primary and Community Commissioning Team whose overarching goal is to deliver an exciting and challenging Primary and Community Commissioning (PaCC) Team commissioning and transformation programme across the Lancashire and South Cumbria. The programme covers all primary care contractor groups including:
- General Practice
- Dental
- Community Pharmacy
- Optometry
The delivery assurance function is a key part of the PACC team with responsible for leading and supporting on all elements of primary care commissioning, contracting and delivery assurance, including but not limited to:
- Service specification development
- Procurement
- Contract management /monitoring
- Service evaluation and review
- Expert advice on primary care contracts and providers
- Discharging delegated primary care services
As a senior manager in the PACC team, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across Lancashire and South Cumbria to lead the delivery of primary care and integrated neighbourhood care development, commissioning, contracting and delivery assurance. and the Primary Care Strategy. The Head of Delivery Assurance will be responsible for the safe and effective discharge of delegated primary care services, providing expert technical advice into the development and transformation of primary and integrated neighbourhood care.
Main duties of the job
- Provide overall management to the delivery assurance team whose remit includes the contracting and assurance of high quality and effective primary medical, pharmaceutical, ophthalmic and dental services
- Working within the overall strategic objectives, devise, implement and monitor a strategy for managing delegated primary care services.
- Evaluate, interpret and locally implement best practice
- Develop effective working relationships within the PACC team and across other functions within the ICB
- Work collaboratively across the system to develop and support delivery of the PACC delivery priorities
- Interpret and implement complex national guidance, developing associated policies and guidelines as necessary
- Provide expert advice to the ICB on the contracting and delivery assurance of primary care services
- Work with the Head of Primary Care and Senior Primary Care Place Managers to ensure the contractual compliance and delivery improvement of primary care contactors
- Manage budgetary implications of delegated primary care activity
- Work with other ICB functions to develop robust governance and delivery assurance processes for primary care providers
- Manage often complex relationships with primary care providers and local representation committees
- Define current processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery
About us
The Lancashire and South Integrated Care Board(ICB) was formally established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across Lancashire and South Cumbria.
Our role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets a positive experience from treatment. We also oversee how money and resource is utilised to ensure that funding is spent to ensure health services are effective, consistent and of high standard.
Lancashire and South Cumbria ICB is a highly complex organisation serving a population of over 1.8 million people.
Job description
Job responsibilities
Main duties and responsibilities
Leading delivery
- Working with the Director of Primary Care to lead the development and delivery of primary care commissioning, contracting and delivery assurance policies and processes, ensuring strategic fit to the ICB plan and national legislation and policy
- Lead the commissioning, contracting and delivery assurance of safe, sustainable and high quality services, which provide good value for money for the local population and promote integration.
- Lead the development and delivery of the commissioning, contracting and delivery assurance annual operating plan leading and supporting delivery of designated wider PACC and ICB projects.
- Provide clear direction for the areas of responsibility that is in accordance with the organisations values, the ICBs constitution and the NHS Long Term Plan requirements
- Provide visible and dynamic leadership and guidance to senior management and ICB members, providing technical advice and communicating this within and across organisations
- Working with the Director of Primary Care, to create a robust and sustainable organisational structure with the capacity and capability to meet statutory obligations of the CCG in terms of quality and effective use of public funds
- Support the development of, and embed collaborative and effective partnership working across health and social care providers, commissioners, Local Authorities and other NHS and non-NHS organisations and stakeholders
- Ensure that the organisations values diversity and promotes equality and inclusivity in all aspects of its business
- Work with clinical colleagues, the public, patients and partners to establish and communicate effective strategies for the ongoing improvement of health services
- Working with place facing colleagues to ensure robust commissioning, contracting and delivery assurance process are in place across the PACC team.
Clinical Engagement
- Work with the ICB clinical leads to develop a culture that ensures a strong clinical voice to the delivery assurance of primary care contracts
- Support wider clinical engagement across provider and commissioner to break down boundaries and avoid silo working, in the development and delivery of robust primary care commissioning, contracting and delivery assurance
- Ensure that the interests of patients and the community remain at the heart of discussions and decisions
Strategic delivery assurance
- Provide constructive challenge to current practice, including clinical practice and develop new ways of working that improve the quality and effectiveness of services
- Ensure the ICB is responsive to the views of local people and promotes self-care and shared decision-making
- Work collaboratively across organisational boundaries to secure improved outcomes for patients, local communities and the wider population and make necessary arrangements to ensure the effective commissioning of services
- Understand and escalate risks associated with portfolio, including understanding of the strategies that have been adopted by the ICB to manage and mitigate these risks
- Ensure patients and the wider public are actively involved in the design of healthcare services and that this feedback is used to enhance choice, quality and efficient service provision
Contracting finance and quality
- To lead on performance management of primary care contracts and contractual frameworks in conjunction with place facing staff.
- Working closely with providers to ensure that national and local performance indicators are met and ensuring maximum performance and cost effectiveness
- Proactively manage and put in place remedial action on performance issues/programme failings and mitigate risk, holding providers to account in delivery.
- Support the Director of Primary Care in ensuring that the regularity and propriety of expenditure is discharged, that arrangements are put in place to ensure good practice is embodied and funds are safeguarded through effective financial and management systems
- Lead the negotiation of new contractual forms
- Have budgetary responsibility for allocated providers and redesign programmes within the portfolio and accountable for development of SMART plans to deliver required QIPP targets.
- The post holder will ensure that there are systems in place to support inter- organisational quality assurance and quality improvement
Policy creation/edit/updates
- Lead the development of primary care commissioning, contracting and delivery assurance strategies and operational policies
Research and development
- The post holder will ensure they remain up to speed on all the latest national and local developments, best practice, emerging evidence to support effective commissioning
Job description
Job responsibilities
Main duties and responsibilities
Leading delivery
- Working with the Director of Primary Care to lead the development and delivery of primary care commissioning, contracting and delivery assurance policies and processes, ensuring strategic fit to the ICB plan and national legislation and policy
- Lead the commissioning, contracting and delivery assurance of safe, sustainable and high quality services, which provide good value for money for the local population and promote integration.
- Lead the development and delivery of the commissioning, contracting and delivery assurance annual operating plan leading and supporting delivery of designated wider PACC and ICB projects.
- Provide clear direction for the areas of responsibility that is in accordance with the organisations values, the ICBs constitution and the NHS Long Term Plan requirements
- Provide visible and dynamic leadership and guidance to senior management and ICB members, providing technical advice and communicating this within and across organisations
- Working with the Director of Primary Care, to create a robust and sustainable organisational structure with the capacity and capability to meet statutory obligations of the CCG in terms of quality and effective use of public funds
- Support the development of, and embed collaborative and effective partnership working across health and social care providers, commissioners, Local Authorities and other NHS and non-NHS organisations and stakeholders
- Ensure that the organisations values diversity and promotes equality and inclusivity in all aspects of its business
- Work with clinical colleagues, the public, patients and partners to establish and communicate effective strategies for the ongoing improvement of health services
- Working with place facing colleagues to ensure robust commissioning, contracting and delivery assurance process are in place across the PACC team.
Clinical Engagement
- Work with the ICB clinical leads to develop a culture that ensures a strong clinical voice to the delivery assurance of primary care contracts
- Support wider clinical engagement across provider and commissioner to break down boundaries and avoid silo working, in the development and delivery of robust primary care commissioning, contracting and delivery assurance
- Ensure that the interests of patients and the community remain at the heart of discussions and decisions
Strategic delivery assurance
- Provide constructive challenge to current practice, including clinical practice and develop new ways of working that improve the quality and effectiveness of services
- Ensure the ICB is responsive to the views of local people and promotes self-care and shared decision-making
- Work collaboratively across organisational boundaries to secure improved outcomes for patients, local communities and the wider population and make necessary arrangements to ensure the effective commissioning of services
- Understand and escalate risks associated with portfolio, including understanding of the strategies that have been adopted by the ICB to manage and mitigate these risks
- Ensure patients and the wider public are actively involved in the design of healthcare services and that this feedback is used to enhance choice, quality and efficient service provision
Contracting finance and quality
- To lead on performance management of primary care contracts and contractual frameworks in conjunction with place facing staff.
- Working closely with providers to ensure that national and local performance indicators are met and ensuring maximum performance and cost effectiveness
- Proactively manage and put in place remedial action on performance issues/programme failings and mitigate risk, holding providers to account in delivery.
- Support the Director of Primary Care in ensuring that the regularity and propriety of expenditure is discharged, that arrangements are put in place to ensure good practice is embodied and funds are safeguarded through effective financial and management systems
- Lead the negotiation of new contractual forms
- Have budgetary responsibility for allocated providers and redesign programmes within the portfolio and accountable for development of SMART plans to deliver required QIPP targets.
- The post holder will ensure that there are systems in place to support inter- organisational quality assurance and quality improvement
Policy creation/edit/updates
- Lead the development of primary care commissioning, contracting and delivery assurance strategies and operational policies
Research and development
- The post holder will ensure they remain up to speed on all the latest national and local developments, best practice, emerging evidence to support effective commissioning
Person Specification
Experience
Essential
- Experience at working in a collaborative decision- making group such as a Board or other 'Board level' committee working
- Senior manager level experience of managing successful teams
- Experience of involving and empowering a range of clinical professionals to make healthcare services more cost-effective and better quality
- Experience of managing budgets and maintaining financial balance in the face of increasing demand
- Experience of communicating complex issues in laypersons language at public meetings and through media interviews
- Experience of engaging with public / patient groups and local authority and using their feedback to redesign clinical services that improved the quality and / or efficiency of service provision
- Extensive experience of working with primary care provides
- Extensive experience of interpreting and working within primary and secondary legislative frameworks and associated contracts
Qualifications
Essential
- Educated to Masters level or equivalent qualification or Experience
- Evidence of continuing professional development
- Post-graduate management qualification e.g. MBA, Diploma in Health Service Management or equivalent
Skills
Essential
- Individual must be able to develop a strong relationships across the system and with primary care provider
- In-depth understanding of healthcare and an appreciation of the broad social, political and economic trends influencing it
- Good understanding of corporate governance, accountability, stewardship of public money and the principles of good scrutiny
- Working knowledge of general employment law and practices and current legal requirements and good practice in equality and discrimination
- Demonstrable understanding of the NHS principles and values as set out in the NHS Constitution
- Financially literate with the ability to critically review, challenge and effectively utilise financial information for decision making
- An understanding of the principles of value for money and an ability to challenge performance on this basis
- An understanding of the requirements of effective financial governance and probity
- Broad understanding of the NHS financial regime and an ability to develop capability within ICBs to enable interpretation of relevant legislation and accountability frameworks
- Good understanding of the role of effective communications and engagement with patients, public, workforce and stakeholders
- Understanding of (and commitment to upholding) the Nolan Principles of Public Life, Standards for members of NHS Boards and Governing Bodies in England
- Demonstrable commitment to continuously improve outcomes, tackling health inequalities and delivering the best value for money for the tax payer
- Ability to work well with others in teams, networks and organisations
- Capability to understand and analyse complex issues, drawing on a breadth of data to inform decision-making, and use information ethically to balance competing priorities and make difficult decisions
- Demonstrable ability to exercise sound judgment and the confidence to question and challenge information from others (who may be experts in their field)
- Ability to understand the limits of their own management competencies and wisdom to seek advice when these are reached
- Ability to develop the culture of the organisation and lead the wider organisational development in the context of engagement with key stakeholders
- Ability to inspire and lead others
- Ability to develop a clear and compelling organisational narrative that describes the future strategy, communicate this narrative and progress to a wider range of audiences
- Intellectual capacity and application to be able to think conceptually, to plan flexibly, to look for continual ways to improve and to operate within an ambiguous context and deliver results
- Sensitivity and organisational skills to operate effectively across complex work cultures and environments
- Politically astute
Person Specification
Experience
Essential
- Experience at working in a collaborative decision- making group such as a Board or other 'Board level' committee working
- Senior manager level experience of managing successful teams
- Experience of involving and empowering a range of clinical professionals to make healthcare services more cost-effective and better quality
- Experience of managing budgets and maintaining financial balance in the face of increasing demand
- Experience of communicating complex issues in laypersons language at public meetings and through media interviews
- Experience of engaging with public / patient groups and local authority and using their feedback to redesign clinical services that improved the quality and / or efficiency of service provision
- Extensive experience of working with primary care provides
- Extensive experience of interpreting and working within primary and secondary legislative frameworks and associated contracts
Qualifications
Essential
- Educated to Masters level or equivalent qualification or Experience
- Evidence of continuing professional development
- Post-graduate management qualification e.g. MBA, Diploma in Health Service Management or equivalent
Skills
Essential
- Individual must be able to develop a strong relationships across the system and with primary care provider
- In-depth understanding of healthcare and an appreciation of the broad social, political and economic trends influencing it
- Good understanding of corporate governance, accountability, stewardship of public money and the principles of good scrutiny
- Working knowledge of general employment law and practices and current legal requirements and good practice in equality and discrimination
- Demonstrable understanding of the NHS principles and values as set out in the NHS Constitution
- Financially literate with the ability to critically review, challenge and effectively utilise financial information for decision making
- An understanding of the principles of value for money and an ability to challenge performance on this basis
- An understanding of the requirements of effective financial governance and probity
- Broad understanding of the NHS financial regime and an ability to develop capability within ICBs to enable interpretation of relevant legislation and accountability frameworks
- Good understanding of the role of effective communications and engagement with patients, public, workforce and stakeholders
- Understanding of (and commitment to upholding) the Nolan Principles of Public Life, Standards for members of NHS Boards and Governing Bodies in England
- Demonstrable commitment to continuously improve outcomes, tackling health inequalities and delivering the best value for money for the tax payer
- Ability to work well with others in teams, networks and organisations
- Capability to understand and analyse complex issues, drawing on a breadth of data to inform decision-making, and use information ethically to balance competing priorities and make difficult decisions
- Demonstrable ability to exercise sound judgment and the confidence to question and challenge information from others (who may be experts in their field)
- Ability to understand the limits of their own management competencies and wisdom to seek advice when these are reached
- Ability to develop the culture of the organisation and lead the wider organisational development in the context of engagement with key stakeholders
- Ability to inspire and lead others
- Ability to develop a clear and compelling organisational narrative that describes the future strategy, communicate this narrative and progress to a wider range of audiences
- Intellectual capacity and application to be able to think conceptually, to plan flexibly, to look for continual ways to improve and to operate within an ambiguous context and deliver results
- Sensitivity and organisational skills to operate effectively across complex work cultures and environments
- Politically astute
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.