Job summary
An exciting opportunity has arisen for a Business Support Officer to join the Planned Care Team. Working with the Director of Planned Care, the role will support the commissioning, planning, transformation, and delivery of planned care services in the Lancashire & South Cumbria geography. This will include supporting the planning, development, delivery, and performance monitoring of a range of commissioned services aligned to our population need and the clinical strategy of the ICB or NHSE.
Supporting the directorate in ensuring programmes of work are effectively managed to secure improvements in health and transformation of services, as outlined in our strategic plans.
The role will support an identified portfolio and transformation areas for the ICB with oversight from a senior manager. The postholder may have specific areas they are leading on for the ICB under that supervisory structure.
The post may have direct reports dependent on the portfolio, leadership, and transformation areas, and will take line management responsibility for staff in their areas of the ICB structure if necessary.
Main duties of the job
The post holder will support the senior planned care team on a range of service and project areas with direction and assistance. These will include;
- Implement and lead on key areas identified from the ICB's commissioning and QIPP plans.
- Ensure the portfolio of tasks and projects within the ICB's commissioning and QIPP plans are managed, coordinated, and delivered effectively.
- Implement and inform the targeting of resources, and the development, implementation, monitoring and evaluation of tasks and projects being delivered by providing high quality commissioning support to senior ICB managers, including complex information and analysis, communications, and stakeholder management.
- Liaise with appropriate functions within the ICB, CSU and partner organisations.
- Support the completion of all commissioning management returns as required, including planning, finance, and workforce returns.
- Develop and implement appropriate information management systems to ensure information is properly managed and shared across the commissioning team, and the ICB.
- Support the development and implementation of the commissioning team's business plan, reporting on progress, risks, and issues.
About us
The ICB are committed to putting the needs of people living in Lancashire and South Cumbria at the heart of all we do and involving our communities is really important to us. We are part of the Lancashire and South Cumbria Integrated Care Partnership through which we aim to deliver integration in the design and delivery of health, social care and public health services.
The role of the ICB Planned Care team is to establish and regulate health and care services through our commissioning activity, improve people's health and wellbeing and making sure everyone has equitable access to services, deploying a significant proportion of the regions NHS budget across a range of services. Ongoing oversight of services are maintained through contractual management in collaboration with contracting and quality colleagues.
Transformation and Improvement opportunities underpin the principle of the commissioning work we deliver, addressing inequalities, standardising care, improving outcomes, patient experience and quality.
The Planned Care Team are a friendly close working team who deliver this commissioning function for Elective Care services that incorporate both hospital and community based out-patient provided services, including the independent sector.
Job description
Job responsibilities
The post supports the Associate Director of Planned Care to lead on the commissioning, planning, transformation, and delivery of services across the ICB. The areas of responsibility will include supporting on a defined portfolio or project areas for the Planned Care team. This will be varied and will adapt over time as the ICB develops. However, the postholder is expected to fulfil the following key functions in a support role and to lead on specific areas of work as agreed and with supervision by their senior manager: -
- To maintain, monitor and develop Planned Care services commissioned by the ICB.
- Understand the service needs for the Lancashire & South Cumbria population and identifying opportunities for improvement and development.
- To inform and help shape Planned Care strategic planning, by understanding current and future developments in Planned Care services.
- Work with providers and ICB colleagues, across the Integrated Care System (ICS) to develop new service models to the benefit of the patient population.
- Support the development of and monitor key provider recovery plans to improve delivery and meet targets.
- Work with colleagues to respond to national guidance and local strategy as set out by the Lancashire and South Cumbria ICB.
- Identify, plan, and undertake formal service reviews and assess the effectiveness of both services and clinical pathways.
- The post holder will establish successful relationships with NHS and other Statutory organisations, building effective and sustainable patterns of communication with colleagues and stakeholders within the immediate and wider health and social care community.
- A critical function for the post will be to lead on the implementation of monitoring systems to ensure quality and value for money for all commissioned services, and to undertake formal, systematic evaluations on the back of that information.
Job description
Job responsibilities
The post supports the Associate Director of Planned Care to lead on the commissioning, planning, transformation, and delivery of services across the ICB. The areas of responsibility will include supporting on a defined portfolio or project areas for the Planned Care team. This will be varied and will adapt over time as the ICB develops. However, the postholder is expected to fulfil the following key functions in a support role and to lead on specific areas of work as agreed and with supervision by their senior manager: -
- To maintain, monitor and develop Planned Care services commissioned by the ICB.
- Understand the service needs for the Lancashire & South Cumbria population and identifying opportunities for improvement and development.
- To inform and help shape Planned Care strategic planning, by understanding current and future developments in Planned Care services.
- Work with providers and ICB colleagues, across the Integrated Care System (ICS) to develop new service models to the benefit of the patient population.
- Support the development of and monitor key provider recovery plans to improve delivery and meet targets.
- Work with colleagues to respond to national guidance and local strategy as set out by the Lancashire and South Cumbria ICB.
- Identify, plan, and undertake formal service reviews and assess the effectiveness of both services and clinical pathways.
- The post holder will establish successful relationships with NHS and other Statutory organisations, building effective and sustainable patterns of communication with colleagues and stakeholders within the immediate and wider health and social care community.
- A critical function for the post will be to lead on the implementation of monitoring systems to ensure quality and value for money for all commissioned services, and to undertake formal, systematic evaluations on the back of that information.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level or equivalent level of qualification
- Evidence of continuing professional development
Knowledge, Training and Experience
Essential
- Relevant experience working across an NHS or social care, including contracting, commissioning and performance management of services
- Supporting policy/strategy development and implementation
- Experience of supporting the implementation of service change, evidence-based practice and clinical effectiveness
- Experience of project management
Desirable
- Experience of working across organisational boundaries.
- Experience of managing budgets
- Experience of engaging with the public/patient groups and local authority and using their feedback to redesign clinical services to improve the quality and / or efficiency of service provision
Communication Skills
Essential
- Strong ability in reasoning and problem solving
- Knowledge of systems to monitor and report on performance and activity in the NHS
- Demonstrate commitment to continuously improve outcomes, tackling health inequalities and delivering the best value for money for the tax payer
- Ability to work well with others in the team, networks and organisations
Analytical
Essential
- Problem-solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decisions
- Experience of setting up and implementing internal processes and procedures
Desirable
- Knowledge of financial systems e.g., monitoring budget management, processing invoices and procurement
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Skills for project management
Autonomy
Essential
- Ability to work on own initiative and organise and manage own workload without supervision, working to tight and often challenging timescales
Equality and Diversity
Essential
- Understanding, promotion, and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust.
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Commitment to continuing professional development
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Communication Skills
Essential
- Ability to meet deadlines, attend to detail to work under pressure
- Knowledge of relevant NHS and social care legislation
- An understanding of the principles of value for money and an ability to challenge performance on this basis
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level or equivalent level of qualification
- Evidence of continuing professional development
Knowledge, Training and Experience
Essential
- Relevant experience working across an NHS or social care, including contracting, commissioning and performance management of services
- Supporting policy/strategy development and implementation
- Experience of supporting the implementation of service change, evidence-based practice and clinical effectiveness
- Experience of project management
Desirable
- Experience of working across organisational boundaries.
- Experience of managing budgets
- Experience of engaging with the public/patient groups and local authority and using their feedback to redesign clinical services to improve the quality and / or efficiency of service provision
Communication Skills
Essential
- Strong ability in reasoning and problem solving
- Knowledge of systems to monitor and report on performance and activity in the NHS
- Demonstrate commitment to continuously improve outcomes, tackling health inequalities and delivering the best value for money for the tax payer
- Ability to work well with others in the team, networks and organisations
Analytical
Essential
- Problem-solving skills and ability to respond to sudden unexpected demands
- Attention to detail combined with the ability to extract key messages from complex analysis
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decisions
- Experience of setting up and implementing internal processes and procedures
Desirable
- Knowledge of financial systems e.g., monitoring budget management, processing invoices and procurement
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Skills for project management
Autonomy
Essential
- Ability to work on own initiative and organise and manage own workload without supervision, working to tight and often challenging timescales
Equality and Diversity
Essential
- Understanding, promotion, and commitment to equality of opportunity and good working relationships.
Other
Essential
- An ability to maintain confidentiality and trust.
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Commitment to continuing professional development
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
Communication Skills
Essential
- Ability to meet deadlines, attend to detail to work under pressure
- Knowledge of relevant NHS and social care legislation
- An understanding of the principles of value for money and an ability to challenge performance on this basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).