Job summary
The post holder will be a key member in delivering commissioning activity for Planned Care services in the Lancashire & South Cumbria geography. This will include the planning, development, delivery, and performance monitoring of a range of commissioned services aligned to our population need and the clinical strategy of the ICB or NHSE.
Main duties of the job
The post holder lead in a range of service and project areas with support from the Planned Care Managers, Senior Managers and Associate Director of Planned Care as appropriate, including to:
- Implement and lead on key areas identified from the ICB's commissioning and QIPP plans.
- Ensure the portfolio of tasks and projects within the ICB's commissioning and QIPP plans are managed, coordinated and delivered effectively.
- Implement and inform the targeting of resources, and the development, implementation, monitoring and evaluation of tasks and projects being delivered by providing high quality commissioning support to senior ICB managers, including complex information and analysis, communications and stakeholder management.
- Liaise with appropriate functions within the ICB, CSU and partner organisations.
- Support the completion of all commissioning management returns as required, including planning, finance, and workforce returns.
- Develop and implement appropriate information management systems to ensure information is properly managed and shared across the commissioning team, and the ICB.
- Support the development and implementation of the commissioning team's business plan, reporting on progress, risks and issues.
The post holder will work alongside personnel in other portfolio areas to ensure that Planned Care activities and strategies align with other ICB and system priorities.
About us
The ICB are committed to putting the needs of people living in Lancashire and South Cumbria at the heart of all we do, and involving our communities is really important to us. We are part of the Lancashire and South Cumbria Integrated Care Partnership through which we aim to deliver integration in the design and delivery of health, social care and public health services.The role of the ICB Planned Care team is to establish and regulate health and care services through our commissioning activity, improve people's health and wellbeing and making sure everyone has equitable access to services, deploying a significant proportion of the regions NHS budget across a range of services. Ongoing oversight of services are maintained through contractual management in collaboration with contracting and quality colleagues.Transformation and improvement opportunities underpin the principle of the commissioning work we deliver, addressing inequalities, standardising care, improving outcomes, patient experience and quality.The Planned Care Team are a friendly close working team who deliver this commissioning function for Elective Care services that incorporate both hospital and community based out-patient provision, including the independent sector.
Job description
Job responsibilities
Main duties and responsibilities
This will be varied and will adapt over time as the ICB develops. However, the post holder is expected to fulfil the following key functions:-
- To maintain, monitor and develop Planned Care services commissioned by the ICB.
- Understand the service needs for the Lancashire & South Cumbria population and identifying opportunities for improvement and development.
- To inform and help shape Planned Care strategic planning, by understanding current and future developments in Planned Care services.
- Work with providers and ICB colleagues, across the Integrated Care System (ICS) to develop new service models to the benefit of the patient population.
- Support the development of and monitor key provider recovery plans to improve delivery and meet targets.
- Work with colleagues to respond to national guidance and local strategy as set out by the Lancashire and South Cumbria ICB.
- Identify, plan, and undertake formal service reviews and assess the effectiveness of both services and clinical pathways.
- The post holder will establish successful relationships with NHS and other Statutory organisations, building effective and sustainable patterns of communication with colleagues and stakeholders within the immediate and wider health and social care community.
- A critical function for the post will be to lead on the implementation of monitoring systems to ensure quality and value for money for all commissioned services, and to undertake formal, systematic evaluations on the back of that information.
Operational Commissioning
- Lead, develop and deliver a range of commissioning projects for the ICB providing essential project management.
- Develop / update contract service specifications, monitoring criteria and quality information for new and existing services, working closely with local providers to reflect agreed service changes and ensure Planned Care contracts are robust.
- Work closely with service providers to develop clear outcomes, aims and objectives that are achievable and measurable, developing implementation plans to ensure the delivery and performance management of service.
- Provide routine oversight of those services within your portfolio, through agreed reporting mechanisms, to understand the current picture of provider performance.
- Initiate performance management discussions with local service providers and taking relevant action where necessary to resolve any identified issues.
- Use highly developed negotiation and persuasion skills to overcome barriers and obstacles to the delivery of project objectives in particular where staff, partners and other stakeholders are resistant and / or the post holder has no direct line management relationship.
- Carry out systematic reviews of services and pilot services, particularly focussing on quality, measurable improvements, and value for money. Report findings and recommendations to the Planned Care Delivery Oversight Group. Work with service Providers to implement any agreed changes as a result of the reviews.
- Identify, analyse, and manage differing options and their risks and issues and be able to provide appropriate advice to the Planned Care Group and external contacts where appropriate.
- Utilise relevant information systems to generate and manipulate data that identifies need for service improvement/redesign.
- Demonstrate organisational and planning skills with the ability to meet tight deadlines and plan, organise and facilitate meetings with individuals and groups.
- Respond to complaints and Freedom of Information requests (FOI) regarding commissioned services as appropriate.
Strategic Planning and Organisation
- Contribute to the strategic planning of commissioning team projects, identifying interdependencies across projects/functions, potential impacts on the wider ICB and partner organisations, resource requirements and building in contingency and adjustments as necessary.
- Ensure that strategy takes account of the requirements of the population and addresses health inequalities, national policy, best practice, and financial stability.
- Contribute to the ICBs operational and QIPP planning process, providing input as required, and taking a lead on specific work streams as appropriate.
- Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with the ICBs priorities.
- Contribute to short, medium and long term business plans, achieving quality outcomes.
Financial and Physical Resources
- Deliver against programme objectives, achieving quality outcomes, prioritising own workload, and working to tight deadlines.
- Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
- Support financial efficiency, recovery, and transformational strategies to maintain financial stability of the Lancashire & South Cumbria ICB and associated system providers.
- Ensure that services commissioned have clear, approved budgetary and financial limits and that these services are appropriately monitored and reviewed.
- Work closely with the Finance and Information colleagues to ensure effective and coherent financial monitoring and performance management of all commissioned services.
- Provide advice and analysis for the negotiation, development and monitoring of service level agreements and contracts.
- Undertake the analysis of the risks and issues pertaining to projects and have an awareness of the differing external influences and their impact on the project.
- Be responsible for the maintenance and accuracy of risk and issues logs, monitoring progress with the identified risk or issue owner. Escalating these risks as appropriate to the Network Executive group.
- Maintain records and produce statutory returns where required for special allocations, projects and other specific recurring and non-recurrent allocations.
Communication
- Work closely with and lead the engagement of key stakeholders to ensure communication is robust and clinical perspective is at the heart of all we do.
- Design and deliver presentations to brief the Locality and Joint network Executive or other leadership team using highly complex, sensitive, or contentious information.
- Develop and maintain working relationships across organisations with relevant external partners to secure the fullest participation in delivering the commissioning intentions.
- Communicate proactively and collaborate with colleagues in relation to their requirements and to the planning and delivery of work.
- Organise, facilitate and manage multi-disciplinary workshops and sessions to retrieve as well as pass on information of a detailed nature, some of it contentious and sensitive, to and from various staff at all levels across the organisations.
- Risk assess and manage all service developments to ensure quality assurance, patient safety, and delivery against agree objectives.
- Consider learning and experience from elsewhere in the country, and internationally where appropriate, and ensure best practice is implemented.
Staff Management
- Motivate others through excellent leadership and communication skills whilst enjoying being part of a team.
- Motivate and direct staff groups to ensure projects are delivered effectively and to timescale.
- Supervise and guide Direct or Indirect Reports aligned to areas of your portfolio or working within your team.
- Coordinate relevant training, development, and recruitment activity across the team as appropriate.
- Support the training and induction of new staff.
- Manage staff, undertaking 1:1, appraisals, and progressing any disciplinary or capability issues as necessary.
Information Management
- Devise and provide improvements to current management information, analysing, reporting, and suggesting procedures to enhance decision making processes.
- Responsible for the development and maintenance of databases required for regular reporting.
- Undertake complex and detailed information analysis of specific projects and produce reports requiring high levels of concentration.
- Update, maintain, organize, gather, and analyse information to predict and meet future organisational needs.
Systems, Policy and Service Development
- Identify gaps in service and opportunities to improve the patient pathway and plan the operational delivery of redesigned services working with Provider colleagues.
- Test and review new concepts, models, methods, practices, products, and equipment.
- Work closely with the Public Engagement and Communications colleagues to ensure effective engagement of patients and the public in service reviews and co-design.
- Represent the network at relevant local and regional events, groups, and networks as appropriate and interpret national and local developments as a benchmark for proposed changes.
- Work closely with other members of the commissioning team to ensure that intelligence data from tested practices is used to inform locality and network work programmes and strategic commissioning decisions as required.
- Ensure that high standards of commissioning are delivered in line with the new health care standards and commissioning framework.
- Support the locality and network in being fully aware of both national and local targets / requirements that will impact on their commissioning plans.
Job description
Job responsibilities
Main duties and responsibilities
This will be varied and will adapt over time as the ICB develops. However, the post holder is expected to fulfil the following key functions:-
- To maintain, monitor and develop Planned Care services commissioned by the ICB.
- Understand the service needs for the Lancashire & South Cumbria population and identifying opportunities for improvement and development.
- To inform and help shape Planned Care strategic planning, by understanding current and future developments in Planned Care services.
- Work with providers and ICB colleagues, across the Integrated Care System (ICS) to develop new service models to the benefit of the patient population.
- Support the development of and monitor key provider recovery plans to improve delivery and meet targets.
- Work with colleagues to respond to national guidance and local strategy as set out by the Lancashire and South Cumbria ICB.
- Identify, plan, and undertake formal service reviews and assess the effectiveness of both services and clinical pathways.
- The post holder will establish successful relationships with NHS and other Statutory organisations, building effective and sustainable patterns of communication with colleagues and stakeholders within the immediate and wider health and social care community.
- A critical function for the post will be to lead on the implementation of monitoring systems to ensure quality and value for money for all commissioned services, and to undertake formal, systematic evaluations on the back of that information.
Operational Commissioning
- Lead, develop and deliver a range of commissioning projects for the ICB providing essential project management.
- Develop / update contract service specifications, monitoring criteria and quality information for new and existing services, working closely with local providers to reflect agreed service changes and ensure Planned Care contracts are robust.
- Work closely with service providers to develop clear outcomes, aims and objectives that are achievable and measurable, developing implementation plans to ensure the delivery and performance management of service.
- Provide routine oversight of those services within your portfolio, through agreed reporting mechanisms, to understand the current picture of provider performance.
- Initiate performance management discussions with local service providers and taking relevant action where necessary to resolve any identified issues.
- Use highly developed negotiation and persuasion skills to overcome barriers and obstacles to the delivery of project objectives in particular where staff, partners and other stakeholders are resistant and / or the post holder has no direct line management relationship.
- Carry out systematic reviews of services and pilot services, particularly focussing on quality, measurable improvements, and value for money. Report findings and recommendations to the Planned Care Delivery Oversight Group. Work with service Providers to implement any agreed changes as a result of the reviews.
- Identify, analyse, and manage differing options and their risks and issues and be able to provide appropriate advice to the Planned Care Group and external contacts where appropriate.
- Utilise relevant information systems to generate and manipulate data that identifies need for service improvement/redesign.
- Demonstrate organisational and planning skills with the ability to meet tight deadlines and plan, organise and facilitate meetings with individuals and groups.
- Respond to complaints and Freedom of Information requests (FOI) regarding commissioned services as appropriate.
Strategic Planning and Organisation
- Contribute to the strategic planning of commissioning team projects, identifying interdependencies across projects/functions, potential impacts on the wider ICB and partner organisations, resource requirements and building in contingency and adjustments as necessary.
- Ensure that strategy takes account of the requirements of the population and addresses health inequalities, national policy, best practice, and financial stability.
- Contribute to the ICBs operational and QIPP planning process, providing input as required, and taking a lead on specific work streams as appropriate.
- Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with the ICBs priorities.
- Contribute to short, medium and long term business plans, achieving quality outcomes.
Financial and Physical Resources
- Deliver against programme objectives, achieving quality outcomes, prioritising own workload, and working to tight deadlines.
- Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective.
- Support financial efficiency, recovery, and transformational strategies to maintain financial stability of the Lancashire & South Cumbria ICB and associated system providers.
- Ensure that services commissioned have clear, approved budgetary and financial limits and that these services are appropriately monitored and reviewed.
- Work closely with the Finance and Information colleagues to ensure effective and coherent financial monitoring and performance management of all commissioned services.
- Provide advice and analysis for the negotiation, development and monitoring of service level agreements and contracts.
- Undertake the analysis of the risks and issues pertaining to projects and have an awareness of the differing external influences and their impact on the project.
- Be responsible for the maintenance and accuracy of risk and issues logs, monitoring progress with the identified risk or issue owner. Escalating these risks as appropriate to the Network Executive group.
- Maintain records and produce statutory returns where required for special allocations, projects and other specific recurring and non-recurrent allocations.
Communication
- Work closely with and lead the engagement of key stakeholders to ensure communication is robust and clinical perspective is at the heart of all we do.
- Design and deliver presentations to brief the Locality and Joint network Executive or other leadership team using highly complex, sensitive, or contentious information.
- Develop and maintain working relationships across organisations with relevant external partners to secure the fullest participation in delivering the commissioning intentions.
- Communicate proactively and collaborate with colleagues in relation to their requirements and to the planning and delivery of work.
- Organise, facilitate and manage multi-disciplinary workshops and sessions to retrieve as well as pass on information of a detailed nature, some of it contentious and sensitive, to and from various staff at all levels across the organisations.
- Risk assess and manage all service developments to ensure quality assurance, patient safety, and delivery against agree objectives.
- Consider learning and experience from elsewhere in the country, and internationally where appropriate, and ensure best practice is implemented.
Staff Management
- Motivate others through excellent leadership and communication skills whilst enjoying being part of a team.
- Motivate and direct staff groups to ensure projects are delivered effectively and to timescale.
- Supervise and guide Direct or Indirect Reports aligned to areas of your portfolio or working within your team.
- Coordinate relevant training, development, and recruitment activity across the team as appropriate.
- Support the training and induction of new staff.
- Manage staff, undertaking 1:1, appraisals, and progressing any disciplinary or capability issues as necessary.
Information Management
- Devise and provide improvements to current management information, analysing, reporting, and suggesting procedures to enhance decision making processes.
- Responsible for the development and maintenance of databases required for regular reporting.
- Undertake complex and detailed information analysis of specific projects and produce reports requiring high levels of concentration.
- Update, maintain, organize, gather, and analyse information to predict and meet future organisational needs.
Systems, Policy and Service Development
- Identify gaps in service and opportunities to improve the patient pathway and plan the operational delivery of redesigned services working with Provider colleagues.
- Test and review new concepts, models, methods, practices, products, and equipment.
- Work closely with the Public Engagement and Communications colleagues to ensure effective engagement of patients and the public in service reviews and co-design.
- Represent the network at relevant local and regional events, groups, and networks as appropriate and interpret national and local developments as a benchmark for proposed changes.
- Work closely with other members of the commissioning team to ensure that intelligence data from tested practices is used to inform locality and network work programmes and strategic commissioning decisions as required.
- Ensure that high standards of commissioning are delivered in line with the new health care standards and commissioning framework.
- Support the locality and network in being fully aware of both national and local targets / requirements that will impact on their commissioning plans.
Person Specification
Knowledge, training & experience
Essential
- Knowledge, training and experience
- Communication skills
- Analytical skills
- Planning skills
- Autonomy
- Equality & Diversity
Education
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of successfully working at a similar level in commissioning
Finance
Desirable
- Experience of financial systems, monitoring budgets and business planning processes
Project Management
Desirable
- Knowledge and experience of project principles, techniques and tools.
Person Specification
Knowledge, training & experience
Essential
- Knowledge, training and experience
- Communication skills
- Analytical skills
- Planning skills
- Autonomy
- Equality & Diversity
Education
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of successfully working at a similar level in commissioning
Finance
Desirable
- Experience of financial systems, monitoring budgets and business planning processes
Project Management
Desirable
- Knowledge and experience of project principles, techniques and tools.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.