Black Country Integrated Care Board

Primary Care Transformation Programme Manager

Information:

This job is now closed

Job summary

The NHS Black Country Integrated Care Board (ICB) is working with GPs and health leaders across the Black Country on a programme of work to transform and improve primary care over the next five years. Primary care includes general practice, community pharmacy, dental and optometry services. These services are often the first places people go to for help with their health.

A five-year strategy has been developed, setting out the ambition for how primary care services can be transformed. It has identified new ways of working which will help reduce pressures, make general practice more sustainable and improve the experiences of patients and staff alike. It will focus on delivering better unplanned, planned and preventive care which will lead to healthier lifestyles and improved outcomes for people across the Black Country.

To support the delivery of the new five-year strategy the ICB is creating a Transformation Team, including the role of Programme Manager, to work closely with GPs and health leaders across the Black Country to set up and manage a Programme Management Office (PMO) to organise and manage this programme of work. This is an exciting opportunity to contribute to the future delivery of primary care across the Black Country.

Main duties of the job

The Programme Manager will be responsible to ensure primary care transformation across the Black Country to deliver the 5-year Black Country Primary Care Strategy.

The post holder will be responsible for setting up the PMO, putting the systems and processes in place to drive delivery and measure progress/achievements to delivering the objectives and accompanying governance. The postholder will recruit to the new PMO team.

About us

The Black Country Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of 1.26 million people in the Black Country. We manage the NHS budget for Dudley, Sandwell, Walsall and Wolverhampton and are responsible for planning and buying Primary Medical Services (GPs), dental, optometry and pharmacy services.

We are part of the Black Country Integrated Care System (ICS), known as Healthier Futures, which is a partnership of organisations working together to bring health and social care services closer together for the good of our communities. We support the ICS vision for a healthier place with healthier people and healthier futures.

The ICB has five core values that underpin the way we work and help to guide our actions and the decisions we make for local people and communities. These are compassion, inclusivity, integrity, fairness and trust.

We are an equal opportunities employer who actively supports and encourages increasing the diversity of our employees, and welcome applications from people with transferable skills gained through experience across the full range of health and social care settings.

We are also a bronze award holder under the Defence Employer Recognition Scheme (ERS). The ERS recognises commitment and support from UK employers for defence personnel.

Note: in case of fraudulent activity please ensure you check the sender which will be from bcicb.recruitment.workforce@nhs.net

Details

Date posted

05 December 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,775 to £60,504 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9118-24-0080

Job locations

Wolverhampton City Council

St. Peters Square

Wolverhampton

WV1 1SH


Job description

Job responsibilities

Programme and Project Management

The post holder will be expected to manage programmes and projects to deliver the priorities in the Primary Care Strategy, operating to Programme governance within resources (including financial) to enable the transformation of primary care including alignment wider ICB and ICS strategies such as the Financial Recovery Plan (FRP). The post holder will be responsible for:

1. Developing the programme management and delivery plan

2. Ensure projects and programmes are aligned with the business case and strategic plan of the organisation

3. Defining programme controls, or the processes, procedures, reporting etc including audits (baseline and post change impact) throughout the life of the programme, to manage the programme, demonstrate benefits realisation and meet requirements of the Primary Care Transformation Board and Primary Care Collaborative (programme methodology)

4. Plan the overall programme and monitor progress to ensure that milestones are being met across various projects and programmes

5. Set out the programme budget, and manage in accordance with the ICBs Standing Financial Instructions and associated policies

6. Manage the risks and issues that arising throughout the program life cycle, taking measures to correct them when they occur and escalating as appropriate

7. Coordinate the projects and their interdependencies between the various projects and programmes within Primary Care transformation programme

8. Manage and use resources from across the various projects in the programme, drawing on matrix and enabling function expertise and capacity

9. Produce and implement the Programme communications and involvement plan

10. A key responsibility will be to manage the detailed co-design phase with clinicians and professionals, and with Place based partners, to develop the local determination of the future of primary care.

11. The post holder will be responsible for designing, establishing and maintaining programme governance to robust progress reporting, risk management, dependency tracking and benefits realisation.

12. Work collaboratively and inclusively through engagement with cross-functional, cross-organisational teams and a range of stakeholders to improve services/performance presenting to a range of audiences, often large groups of professional and external organisations delivering contentious information and messages

13. Drive cohesiveness for end-to-end change implementation, integrating project requirements with in-flight changes and effectively developing delivery roadmaps

14. Drive reform, support organisational change and uptake of initiatives that support excellence in Primary Care, ensuring alignment with national/regional/local policy and delivery of the ICBs delegated primary care commissioning and transformation responsibilities

15. Lead/deliver projects to comply with key performance indicators.

Commissioning and Finance

16. Analysing, interpreting and presenting complex commissioning-related data to highlight issues, risks and support decision making.

17. Plan, develop and evaluate methods and processes for gathering, analysing, interpreting, and presenting data and information.

18. Support the co-design of aligning existing primary care frameworks and local commissioned schemes across the Black Country supporting commissioning and finance colleagues in development a Black Country framework.

19. Support collaborative working across Primary Care, Primary Care Networks and other partners, ensuring that activities are aligned with priorities.

20. Support the identification and sharing of best practice in Primary Care and ensure this is shared across the Places.

21. Define processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery in relation to primary care.

22. Identify, develop and champion new initiatives or projects as necessary across the system and places.

23. Working with stakeholders, providers and clinical experts to design new initiatives and services.

24. Present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting, for example, at Primary Care Network Meetings, Place based Forums, Health Scrutiny meetings and or the ICP Board. This includes audits undertaken to inform service design and to demonstrate the intended outcomes for patients and other benefits have been realised once the change has been implemented.

25. Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues. For example, service changes and transformation relating to implementing the future operating model and achieving a shared position across primary care providers and wider partners regarding new ways of working and care pathways

26. Responsible for budget management, ensure costs of delivering the programme do not exceed the Primary Care transformation budget and spend rules; preparing business cases for funding or securing sponsorship to generate income as required

27. Nurture key relationships and maintain networks internally and externally, including national networks.

28. To operate in a highly political and sensitive environment, managing the sharing of information in a professional manner at all times.

29. Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products. This will include baseline and post change implementation verification audits for the duration of the 5-year programme.

Managing Human Resources

30. Line management of the PMO Officer.

Job description

Job responsibilities

Programme and Project Management

The post holder will be expected to manage programmes and projects to deliver the priorities in the Primary Care Strategy, operating to Programme governance within resources (including financial) to enable the transformation of primary care including alignment wider ICB and ICS strategies such as the Financial Recovery Plan (FRP). The post holder will be responsible for:

1. Developing the programme management and delivery plan

2. Ensure projects and programmes are aligned with the business case and strategic plan of the organisation

3. Defining programme controls, or the processes, procedures, reporting etc including audits (baseline and post change impact) throughout the life of the programme, to manage the programme, demonstrate benefits realisation and meet requirements of the Primary Care Transformation Board and Primary Care Collaborative (programme methodology)

4. Plan the overall programme and monitor progress to ensure that milestones are being met across various projects and programmes

5. Set out the programme budget, and manage in accordance with the ICBs Standing Financial Instructions and associated policies

6. Manage the risks and issues that arising throughout the program life cycle, taking measures to correct them when they occur and escalating as appropriate

7. Coordinate the projects and their interdependencies between the various projects and programmes within Primary Care transformation programme

8. Manage and use resources from across the various projects in the programme, drawing on matrix and enabling function expertise and capacity

9. Produce and implement the Programme communications and involvement plan

10. A key responsibility will be to manage the detailed co-design phase with clinicians and professionals, and with Place based partners, to develop the local determination of the future of primary care.

11. The post holder will be responsible for designing, establishing and maintaining programme governance to robust progress reporting, risk management, dependency tracking and benefits realisation.

12. Work collaboratively and inclusively through engagement with cross-functional, cross-organisational teams and a range of stakeholders to improve services/performance presenting to a range of audiences, often large groups of professional and external organisations delivering contentious information and messages

13. Drive cohesiveness for end-to-end change implementation, integrating project requirements with in-flight changes and effectively developing delivery roadmaps

14. Drive reform, support organisational change and uptake of initiatives that support excellence in Primary Care, ensuring alignment with national/regional/local policy and delivery of the ICBs delegated primary care commissioning and transformation responsibilities

15. Lead/deliver projects to comply with key performance indicators.

Commissioning and Finance

16. Analysing, interpreting and presenting complex commissioning-related data to highlight issues, risks and support decision making.

17. Plan, develop and evaluate methods and processes for gathering, analysing, interpreting, and presenting data and information.

18. Support the co-design of aligning existing primary care frameworks and local commissioned schemes across the Black Country supporting commissioning and finance colleagues in development a Black Country framework.

19. Support collaborative working across Primary Care, Primary Care Networks and other partners, ensuring that activities are aligned with priorities.

20. Support the identification and sharing of best practice in Primary Care and ensure this is shared across the Places.

21. Define processes, facilitate discussions and advise colleagues as to how best practice might be adopted in the definition of future processes, document those processes as they are agreed and oversee their delivery in relation to primary care.

22. Identify, develop and champion new initiatives or projects as necessary across the system and places.

23. Working with stakeholders, providers and clinical experts to design new initiatives and services.

24. Present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting, for example, at Primary Care Network Meetings, Place based Forums, Health Scrutiny meetings and or the ICP Board. This includes audits undertaken to inform service design and to demonstrate the intended outcomes for patients and other benefits have been realised once the change has been implemented.

25. Commit to working and engaging constructively with internal and external stakeholders on a range of contentious issues. For example, service changes and transformation relating to implementing the future operating model and achieving a shared position across primary care providers and wider partners regarding new ways of working and care pathways

26. Responsible for budget management, ensure costs of delivering the programme do not exceed the Primary Care transformation budget and spend rules; preparing business cases for funding or securing sponsorship to generate income as required

27. Nurture key relationships and maintain networks internally and externally, including national networks.

28. To operate in a highly political and sensitive environment, managing the sharing of information in a professional manner at all times.

29. Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products. This will include baseline and post change implementation verification audits for the duration of the 5-year programme.

Managing Human Resources

30. Line management of the PMO Officer.

Person Specification

Qualifications

Essential

  • Educated to post graduate level or equivalent level of experience of working at a senior level in commissioning primary care services, plus further additional experience of other disciplines such as finance, information, staff management and operations to Masters level
  • Must have broad knowledge and understanding of project management methodologies, techniques and tools such as Prince 2 and/or Managing Successful Programmes (MSP)

Skills and Knowledge

Essential

  • Strong leadership and managerial skills with appropriate experience
  • Ability to understand the wider objectives of the programme, such as business and strategic goals, involving interpretation and local application of national primary care policy and directives
  • Highly developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
  • Good presentation skills for conveying complex concepts.
  • Excellent planning and organisation skills
  • Ability to use informed persuasion to influence others.
  • Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to programme/project or service delivery.
  • Ability to understand a broad range of complex information quickly and making decisions where opinions differ or there is no obvious solution, for example managing crisis in Primary Care.
  • Evidence of leading programmes and projects, ensuring robust planning and ensuring delivery on time.
  • Strong knowledge of budgeting and resource allocation procedures
  • Experience of managing financial budgets
  • Staff management and ability to lead, motivate a team
  • Ability to interpret and consolidate a collection of information and recognise the broader implications and consequences.
  • Working knowledge of Microsoft Office with standard keyboard skills.
  • Uses own initiative and acts independently
  • Able to interpret, apply, and implement national health care policy specific to primary care across the place
  • Applies specialist knowledge of primary care commissioning, keeping the organisation safe whilst enacting this.
  • Gives specialist advice to the organisation and externally where required

Experience

Essential

  • Significant experience, specialist knowledge and understanding of primary care contracts including PMS/GMS/APMS and their application
  • Significant experience in commissioning and financial frameworks for primary care services and development and implementation of primary care frameworks such as Local improvement schemes.
  • Demonstrable experience of programme and project delivery with a proven track record of achievement with large and complex projects, operating with tight timelines and need for reprioritisation using available resources.
  • Excellent track record of people management, financial management and ability to work in a highly complex environment
  • Evidence of post qualifying and continuing professional development
  • Must understand the context and aims of current healthcare policy, particularly appreciating primary care policy implications and ensuring adherence in day-to-day operations
  • Should have an appreciation of the relationship between NHS E/I and the regional team and individual provider and commissioning organisations
  • Experience of leading service change and innovation
Person Specification

Qualifications

Essential

  • Educated to post graduate level or equivalent level of experience of working at a senior level in commissioning primary care services, plus further additional experience of other disciplines such as finance, information, staff management and operations to Masters level
  • Must have broad knowledge and understanding of project management methodologies, techniques and tools such as Prince 2 and/or Managing Successful Programmes (MSP)

Skills and Knowledge

Essential

  • Strong leadership and managerial skills with appropriate experience
  • Ability to understand the wider objectives of the programme, such as business and strategic goals, involving interpretation and local application of national primary care policy and directives
  • Highly developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
  • Good presentation skills for conveying complex concepts.
  • Excellent planning and organisation skills
  • Ability to use informed persuasion to influence others.
  • Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to programme/project or service delivery.
  • Ability to understand a broad range of complex information quickly and making decisions where opinions differ or there is no obvious solution, for example managing crisis in Primary Care.
  • Evidence of leading programmes and projects, ensuring robust planning and ensuring delivery on time.
  • Strong knowledge of budgeting and resource allocation procedures
  • Experience of managing financial budgets
  • Staff management and ability to lead, motivate a team
  • Ability to interpret and consolidate a collection of information and recognise the broader implications and consequences.
  • Working knowledge of Microsoft Office with standard keyboard skills.
  • Uses own initiative and acts independently
  • Able to interpret, apply, and implement national health care policy specific to primary care across the place
  • Applies specialist knowledge of primary care commissioning, keeping the organisation safe whilst enacting this.
  • Gives specialist advice to the organisation and externally where required

Experience

Essential

  • Significant experience, specialist knowledge and understanding of primary care contracts including PMS/GMS/APMS and their application
  • Significant experience in commissioning and financial frameworks for primary care services and development and implementation of primary care frameworks such as Local improvement schemes.
  • Demonstrable experience of programme and project delivery with a proven track record of achievement with large and complex projects, operating with tight timelines and need for reprioritisation using available resources.
  • Excellent track record of people management, financial management and ability to work in a highly complex environment
  • Evidence of post qualifying and continuing professional development
  • Must understand the context and aims of current healthcare policy, particularly appreciating primary care policy implications and ensuring adherence in day-to-day operations
  • Should have an appreciation of the relationship between NHS E/I and the regional team and individual provider and commissioning organisations
  • Experience of leading service change and innovation

Employer details

Employer name

Black Country Integrated Care Board

Address

Wolverhampton City Council

St. Peters Square

Wolverhampton

WV1 1SH


Employer's website

https://blackcountry.icb.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Black Country Integrated Care Board

Address

Wolverhampton City Council

St. Peters Square

Wolverhampton

WV1 1SH


Employer's website

https://blackcountry.icb.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Angela Poulton

angela.poulton@nhs.net

Details

Date posted

05 December 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,775 to £60,504 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9118-24-0080

Job locations

Wolverhampton City Council

St. Peters Square

Wolverhampton

WV1 1SH


Supporting documents

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