Job summary
We have an exciting opportunity within the ICB digital Projects and Programme team for a Digital Implementation Officer until 31 March 2025.
As a key member of the Project Team, you will be responsible for supporting the deployment of Digital Projects. You will be required to support the Senior Specialist in delivering projects successfully, and you will play a pivotal role in the success of these projects.
Previous applicants need not apply.
Main duties of the job
Be responsible for co-ordinating and planning individual implementation activities including, issues and risks management. Managing the formulation and adjustment of activity plans as required during the deployment of the specific digital projects.
Provide a lead implementation role in both national and local digital projects, ensuring that the stated objectives are achieved in accordance with national and local requirements. Be responsible for ensuring that end users are supported throughout the implementation of digital projects. This will be achieved by interpreting user requirements and dependencies, offering advice and guidance on changes in ways of working, chairing regular implementation meetings, producing documentation that represents best practice and managing the project at an end user level.
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS
organisation responsible for developing a plan for meeting the health needs of
1.26 million people in the Black Country. We manage the NHS budget for
the area (Dudley, Sandwell, Walsall and Wolverhampton) and we are
responsible for planning and buying Primary Medical Services (GPs), dental,
optometry and pharmacy services.
Working for the ICB means you are making
a difference to the lives and health of people in the Black Country.
We are part of the Black Country Integrated Care System (ICS),
known as Healthier Futures, which is a partnership of organisations working
together to bring health and social care services closer together for the good
of our communities. We support the ICS vision for a healthier place with
healthier people and healthier futures.
The ICB has five core values that underpin the
way we work and help to guide our actions and the decisions we make for local
people and communities. These are compassion, inclusivity, integrity,
fairness and trust.
We are an equal opportunities employer who actively supports and
encourages increasing the diversity of our employees, and welcome applications
from people with transferable skills gained through experience across the full
range of health and social care settings.
We are also a bronze award holder under the Defence Employer
Recognition Scheme (ERS). The ERS recognises commitment and support from UK
employers for defence personnel.
Job description
Job responsibilities
- Be responsible for co-ordinating and planning individual implementation activities including, issues and risks management. Managing the formulation and adjustment of activity plans as required during the deployment of the specific digital projects.
- Provide a lead implementation role in both national and local digital projects, ensuring that the stated objectives are achieved in accordance with national and local requirements.
- Be responsible for ensuring that end users are supported throughout the implementation of digital projects. This will be achieved by interpreting user requirements and dependencies, offering advice and guidance on changes in ways of working, chairing regular implementation meetings, producing documentation that represents best practice and managing the project at an end user level
- There will be a requirement to handover elements of projects once systems are operational, and this will be achieved by providing thorough, training sessions, guidance and procedure notes
- Responsible for elements of digital projects from initiation to completion within agreed timescales, working as the implementation lead across a number of projects, leading the planning, co-ordinating, allocating and managing a broad range of activities and reporting as well as being the central point of contact for queries.
- Ensure that national and local project targets and milestones are met where possible and any that are not met are recorded appropriately utilising computerised systems.
- Utilise negotiation skills to obtain user commitment and engagement.
- Communicates technical and controversial information relating to the project to a mixed audience with differing levels of knowledge, presenting difficult ideas in ways that promote understanding, through a variety of media and communication aids.
- Responsible for a specific workstream area such as migration of clinical information or technical activities, working independently, as the lead specialist in that area and being the central point of contact for that work area.
- Develops and implements policies and guidance for own project workstream area and proposes changes to existing policies or strategies. Maintains and updates associated workstream information pack.
- Identify, analyse and understand user requirements in their current working processes and ensure that implications and impacts are taken into account and communicated to the user, ensuring that the deployed solution meets their needs.
- Identify, assess and manage risks and issues in relation to system implementations over a number of deployments and agree the allocation of actions to individual team members working with that deployment.
- Prioritise an unpredictable workload where frequent changes to plans and demands result in analysing options and solutions for Project issues.
- Develop detailed Project documentation for own workstream area and project deployments and validate other technical and complex project documentation.
- Following successful initiation, implementation, verification and consolidation of the various project elements produces supporting guidance and procedure notes to enable an effective handover of an operational system to the appropriate staff.
- Manages user expectations to ensure they are aligned to the businesss capabilities, available resources and digital strategies.
- Acts promptly to respond to the needs and requests for information of users, colleagues and suppliers.
- Responsible for maintaining information systems, which are required for both local monitoring and National tracking information.
- Provide general training, advice and support to end users in implementing IT programmes as necessary on a regular basis
- Utilises appropriate project methodology and software to plan, control, co-ordinate, monitor and deliver a number of deployments within agreed timescales and resources.
- Attends Project Team Meetings on a regular basis, contributing ideas, and completes all appropriate actions within the set timescales.
- Provides regular detailed and accurate updates to Senior Management and Project Managers and produces updates for the Project Team as required.
- Works closely with staff in other departments/organisations, both NHS and external, to ensure that activities are completed in line with project timescales.
- Maintains an up-to-date awareness and knowledge of developments within digital through reading, experience and participation in appropriate training activities.
- There is a requirement for this role to spend prolonged periods at a VDU.
Job description
Job responsibilities
- Be responsible for co-ordinating and planning individual implementation activities including, issues and risks management. Managing the formulation and adjustment of activity plans as required during the deployment of the specific digital projects.
- Provide a lead implementation role in both national and local digital projects, ensuring that the stated objectives are achieved in accordance with national and local requirements.
- Be responsible for ensuring that end users are supported throughout the implementation of digital projects. This will be achieved by interpreting user requirements and dependencies, offering advice and guidance on changes in ways of working, chairing regular implementation meetings, producing documentation that represents best practice and managing the project at an end user level
- There will be a requirement to handover elements of projects once systems are operational, and this will be achieved by providing thorough, training sessions, guidance and procedure notes
- Responsible for elements of digital projects from initiation to completion within agreed timescales, working as the implementation lead across a number of projects, leading the planning, co-ordinating, allocating and managing a broad range of activities and reporting as well as being the central point of contact for queries.
- Ensure that national and local project targets and milestones are met where possible and any that are not met are recorded appropriately utilising computerised systems.
- Utilise negotiation skills to obtain user commitment and engagement.
- Communicates technical and controversial information relating to the project to a mixed audience with differing levels of knowledge, presenting difficult ideas in ways that promote understanding, through a variety of media and communication aids.
- Responsible for a specific workstream area such as migration of clinical information or technical activities, working independently, as the lead specialist in that area and being the central point of contact for that work area.
- Develops and implements policies and guidance for own project workstream area and proposes changes to existing policies or strategies. Maintains and updates associated workstream information pack.
- Identify, analyse and understand user requirements in their current working processes and ensure that implications and impacts are taken into account and communicated to the user, ensuring that the deployed solution meets their needs.
- Identify, assess and manage risks and issues in relation to system implementations over a number of deployments and agree the allocation of actions to individual team members working with that deployment.
- Prioritise an unpredictable workload where frequent changes to plans and demands result in analysing options and solutions for Project issues.
- Develop detailed Project documentation for own workstream area and project deployments and validate other technical and complex project documentation.
- Following successful initiation, implementation, verification and consolidation of the various project elements produces supporting guidance and procedure notes to enable an effective handover of an operational system to the appropriate staff.
- Manages user expectations to ensure they are aligned to the businesss capabilities, available resources and digital strategies.
- Acts promptly to respond to the needs and requests for information of users, colleagues and suppliers.
- Responsible for maintaining information systems, which are required for both local monitoring and National tracking information.
- Provide general training, advice and support to end users in implementing IT programmes as necessary on a regular basis
- Utilises appropriate project methodology and software to plan, control, co-ordinate, monitor and deliver a number of deployments within agreed timescales and resources.
- Attends Project Team Meetings on a regular basis, contributing ideas, and completes all appropriate actions within the set timescales.
- Provides regular detailed and accurate updates to Senior Management and Project Managers and produces updates for the Project Team as required.
- Works closely with staff in other departments/organisations, both NHS and external, to ensure that activities are completed in line with project timescales.
- Maintains an up-to-date awareness and knowledge of developments within digital through reading, experience and participation in appropriate training activities.
- There is a requirement for this role to spend prolonged periods at a VDU.
Person Specification
Skills and Knowledge
Essential
- Good working knowledge and use of Microsoft Office suite, including Microsoft Project
- The ability to make individual judgements when presented with complex situations without reference to a manager
- The ability to concentrate for long periods of time, work under pressure, with frequent disruptions, within tight time constraints, with constantly changing timescales and with minimal supervision
- Well-developed report writing and facilitation skills
- Advanced keyboard skills for manipulation of data, search engines
Qualifications
Essential
- Educated to degree level or equivalent HND or equivalent experience in Digital
- Project Management Foundation Certificate or working towards (e.g. PRINCE2)
- Working knowledge of a wide range of IT packages, including word, excel and PowerPoint
Experience
Essential
- Substantial experience in an IT environment
- A working knowledge of General Practice and/or Community services
- Experience of working as part of a project team, developing and implementing digital and Primary Care Projects using a Project Management methodology such as Prince2
- Experience of testing and implementing modules or enhancements to information systems
Person Specification
Skills and Knowledge
Essential
- Good working knowledge and use of Microsoft Office suite, including Microsoft Project
- The ability to make individual judgements when presented with complex situations without reference to a manager
- The ability to concentrate for long periods of time, work under pressure, with frequent disruptions, within tight time constraints, with constantly changing timescales and with minimal supervision
- Well-developed report writing and facilitation skills
- Advanced keyboard skills for manipulation of data, search engines
Qualifications
Essential
- Educated to degree level or equivalent HND or equivalent experience in Digital
- Project Management Foundation Certificate or working towards (e.g. PRINCE2)
- Working knowledge of a wide range of IT packages, including word, excel and PowerPoint
Experience
Essential
- Substantial experience in an IT environment
- A working knowledge of General Practice and/or Community services
- Experience of working as part of a project team, developing and implementing digital and Primary Care Projects using a Project Management methodology such as Prince2
- Experience of testing and implementing modules or enhancements to information systems
