Job summary
We have an
exciting opportunity within the ICB digital Projects and Programme team for a
Digital Implementation Officer until 31 March 2025.
As
a key member of the Project Team, you will be responsible for supporting the
deployment of Digital Projects. You will be required to support the Senior Specialist in delivering projects successfully, and you will play a pivotal
role in the success of these projects.
Previous applicants need not apply.
Main duties of the job
Be
responsible for co-ordinating and planning individual implementation activities
including, issues and risks management. Managing the formulation and
adjustment of activity plans as required during the
deployment of the specific digital projects.
Provide a lead
implementation role in both national and local digital projects, ensuring that
the stated objectives are achieved in accordance with national and local
requirements. Be responsible for ensuring that end users are supported
throughout the implementation of digital projects. This will be achieved
by interpreting user requirements and dependencies, offering advice and
guidance on changes in ways of working, chairing regular implementation
meetings, producing documentation that represents best practice and
managing the project at an end user level.
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS
organisation responsible for developing a plan for meeting the health needs of
1.26 million people in the Black Country. We manage the NHS budget for
the area (Dudley, Sandwell, Walsall and Wolverhampton) and we are
responsible for planning and buying Primary Medical Services (GPs), dental,
optometry and pharmacy services.
Working for the ICB means you are making
a difference to the lives and health of people in the Black Country.
We are part of the Black Country Integrated Care System (ICS),
known as Healthier Futures, which is a partnership of organisations working
together to bring health and social care services closer together for the good
of our communities. We support the ICS vision for a healthier place with
healthier people and healthier futures.
The ICB has five core values that underpin the
way we work and help to guide our actions and the decisions we make for local
people and communities. These are compassion, inclusivity, integrity,
fairness and trust.
We are an equal opportunities employer who actively supports and
encourages increasing the diversity of our employees, and welcome applications
from people with transferable skills gained through experience across the full
range of health and social care settings.
We are also a bronze award holder under the Defence Employer
Recognition Scheme (ERS). The ERS recognises commitment and support from UK
employers for defence personnel.
Job description
Job responsibilities
- Be responsible for co-ordinating and planning
individual implementation activities including, issues and risks management.
Managing the formulation and adjustment of activity plans as required during
the deployment of the specific digital projects.
- Provide a lead implementation role in both
national and local digital projects, ensuring that the stated objectives are
achieved in accordance with national and local
requirements.
- Be responsible for ensuring that end users are
supported throughout the implementation of digital projects. This will be achieved by interpreting user
requirements and dependencies, offering advice and guidance on changes in ways
of working, chairing regular implementation meetings, producing documentation
that represents best practice and managing the project at an end user level
- There will be a requirement to handover elements
of projects once systems are operational, and this will be achieved by
providing thorough, training sessions, guidance and procedure notes
- Responsible for elements of digital projects from
initiation to completion within agreed timescales, working as the
implementation lead across a number of projects, leading the planning,
co-ordinating, allocating and managing a broad range of activities and
reporting as well as being the central point of contact for queries.
- Ensure
that national and local project targets and milestones are met where possible
and any that are not met are recorded appropriately utilising computerised systems.
- Utilise
negotiation skills to obtain user commitment and engagement.
- Communicates technical and controversial
information relating to the project to a mixed audience with differing levels
of knowledge, presenting difficult ideas in ways that promote understanding,
through a variety of media and communication
aids.
- Responsible for a specific workstream area such
as migration of clinical information or technical activities, working
independently, as the lead specialist in that area and being the central point
of contact for that work area.
- Develops and implements policies and guidance for
own project workstream area and proposes changes to existing policies or
strategies. Maintains and updates associated workstream information pack.
- Identify, analyse and understand user
requirements in their current working processes and ensure that implications
and impacts are taken into account and communicated to the user, ensuring that
the deployed solution meets their needs.
- Identify, assess and manage risks and issues in
relation to system implementations over a number of deployments and agree the
allocation of actions to individual team members working with that deployment.
- Prioritise
an unpredictable workload where frequent changes to plans and demands result in
analysing options and solutions for Project issues.
- Develop
detailed Project documentation for own workstream area and project deployments
and validate other technical and complex project documentation.
- Following successful initiation, implementation,
verification and consolidation of the various project elements produces
supporting guidance and procedure notes to enable an effective handover of an
operational system to the appropriate staff.
- Manages user expectations to ensure they are
aligned to the businesss capabilities, available resources and digital strategies.
- Acts promptly to respond to the needs and
requests for information of users, colleagues and suppliers.
- Responsible for maintaining information systems,
which are required for both local monitoring and National tracking information.
- Provide general training, advice and support to
end users in implementing IT programmes as necessary on a regular basis
- Utilises appropriate project methodology and
software to plan, control, co-ordinate, monitor and deliver a number of
deployments within agreed timescales and resources.
- Attends Project Team Meetings on a regular basis,
contributing ideas, and completes all appropriate actions within the set timescales.
- Provides
regular detailed and accurate updates to Senior Management and Project Managers
and produces updates for the Project Team as
required.
- Works closely with staff in other
departments/organisations, both NHS and external, to ensure that activities are
completed in line with project timescales.
- Maintains an up-to-date awareness and knowledge
of developments within digital through reading, experience and participation in
appropriate training activities.
- There
is a requirement for this role to spend prolonged periods at a VDU.
Job description
Job responsibilities
- Be responsible for co-ordinating and planning
individual implementation activities including, issues and risks management.
Managing the formulation and adjustment of activity plans as required during
the deployment of the specific digital projects.
- Provide a lead implementation role in both
national and local digital projects, ensuring that the stated objectives are
achieved in accordance with national and local
requirements.
- Be responsible for ensuring that end users are
supported throughout the implementation of digital projects. This will be achieved by interpreting user
requirements and dependencies, offering advice and guidance on changes in ways
of working, chairing regular implementation meetings, producing documentation
that represents best practice and managing the project at an end user level
- There will be a requirement to handover elements
of projects once systems are operational, and this will be achieved by
providing thorough, training sessions, guidance and procedure notes
- Responsible for elements of digital projects from
initiation to completion within agreed timescales, working as the
implementation lead across a number of projects, leading the planning,
co-ordinating, allocating and managing a broad range of activities and
reporting as well as being the central point of contact for queries.
- Ensure
that national and local project targets and milestones are met where possible
and any that are not met are recorded appropriately utilising computerised systems.
- Utilise
negotiation skills to obtain user commitment and engagement.
- Communicates technical and controversial
information relating to the project to a mixed audience with differing levels
of knowledge, presenting difficult ideas in ways that promote understanding,
through a variety of media and communication
aids.
- Responsible for a specific workstream area such
as migration of clinical information or technical activities, working
independently, as the lead specialist in that area and being the central point
of contact for that work area.
- Develops and implements policies and guidance for
own project workstream area and proposes changes to existing policies or
strategies. Maintains and updates associated workstream information pack.
- Identify, analyse and understand user
requirements in their current working processes and ensure that implications
and impacts are taken into account and communicated to the user, ensuring that
the deployed solution meets their needs.
- Identify, assess and manage risks and issues in
relation to system implementations over a number of deployments and agree the
allocation of actions to individual team members working with that deployment.
- Prioritise
an unpredictable workload where frequent changes to plans and demands result in
analysing options and solutions for Project issues.
- Develop
detailed Project documentation for own workstream area and project deployments
and validate other technical and complex project documentation.
- Following successful initiation, implementation,
verification and consolidation of the various project elements produces
supporting guidance and procedure notes to enable an effective handover of an
operational system to the appropriate staff.
- Manages user expectations to ensure they are
aligned to the businesss capabilities, available resources and digital strategies.
- Acts promptly to respond to the needs and
requests for information of users, colleagues and suppliers.
- Responsible for maintaining information systems,
which are required for both local monitoring and National tracking information.
- Provide general training, advice and support to
end users in implementing IT programmes as necessary on a regular basis
- Utilises appropriate project methodology and
software to plan, control, co-ordinate, monitor and deliver a number of
deployments within agreed timescales and resources.
- Attends Project Team Meetings on a regular basis,
contributing ideas, and completes all appropriate actions within the set timescales.
- Provides
regular detailed and accurate updates to Senior Management and Project Managers
and produces updates for the Project Team as
required.
- Works closely with staff in other
departments/organisations, both NHS and external, to ensure that activities are
completed in line with project timescales.
- Maintains an up-to-date awareness and knowledge
of developments within digital through reading, experience and participation in
appropriate training activities.
- There
is a requirement for this role to spend prolonged periods at a VDU.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent HND or equivalent experience in Digital
- Project Management Foundation Certificate or working towards (e.g. PRINCE2)
- Working knowledge of a wide range of IT packages, including word, excel and PowerPoint
Experience
Essential
- Substantial experience in an IT environment
- A working knowledge of General Practice and/or Community services
- Experience of working as part of a project team, developing and implementing digital and Primary Care Projects using a Project Management methodology such as Prince2
- Experience of testing and implementing modules or enhancements to information systems
Skills and Knowledge
Essential
- Good working knowledge and use of Microsoft Office suite, including Microsoft Project
- The ability to make individual judgements when presented with complex situations without reference to a manager
- The ability to concentrate for long periods of time, work under pressure, with frequent disruptions, within tight time constraints, with constantly changing timescales and with minimal supervision
- Well-developed report writing and facilitation skills
- Advanced keyboard skills for manipulation of data, search engines
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent HND or equivalent experience in Digital
- Project Management Foundation Certificate or working towards (e.g. PRINCE2)
- Working knowledge of a wide range of IT packages, including word, excel and PowerPoint
Experience
Essential
- Substantial experience in an IT environment
- A working knowledge of General Practice and/or Community services
- Experience of working as part of a project team, developing and implementing digital and Primary Care Projects using a Project Management methodology such as Prince2
- Experience of testing and implementing modules or enhancements to information systems
Skills and Knowledge
Essential
- Good working knowledge and use of Microsoft Office suite, including Microsoft Project
- The ability to make individual judgements when presented with complex situations without reference to a manager
- The ability to concentrate for long periods of time, work under pressure, with frequent disruptions, within tight time constraints, with constantly changing timescales and with minimal supervision
- Well-developed report writing and facilitation skills
- Advanced keyboard skills for manipulation of data, search engines
