Job summary
An opportunity has arisen in the Performance Improvement Team to recruit two Performance Managers.
The Strategic Commissioning, Intelligence & System Improvement directorate is responsible for strategy development and operational planning for the system and for using a population health management, data-led approach to commissioning services on a population basis from our ICPs and provider-led collaboratives. This is supported within the directorate by an intelligence and system improvement function, encompassing business intelligence, planning and performance improvement.
The posts are within the Performance Improvement team of the directorate and as Performance Manager you will work as part of a dynamic team which supports the design and implementation of effective performance improvement systems, communication of key national priorities and translating these into local targets and outcomes, ensuring performance reporting and necessary remedial actions are rigorously monitored.
Effective working relationships will be key to the success of this role, both internally and externally, to ensure a cohesive approach and the delivery of sustainable and effective solutions across the whole system with key stakeholders including local service providers, local authority, and specialist system level teams.
Main duties of the job
These roles sit within the Performance Improvement team as part of the wider System Improvement Function.
As a Performance Manager you will work as part of a dynamic team to support the design and implementation of effective performance improvement systems to support reporting to the ICB Board, Executive Team, Performance Boards, NHS tiering calls, and Senior Management Teams as required for the purpose of managing the performance of the ICB and its accountability to NHSE.
Some of the most important skills required include:
- Building effective working relationships both internally and externally, to ensure a cohesive approach and the delivery of sustainable and effective solutions across the whole system with key stakeholders
- Having the ability to work on your own initiative and organise workload, as necessary, working to tight and often changing deadlines.
- Extensive experience of performance management, reporting and delivery of key standards in a complex organisation.
- Highly developed interpersonal skills to communicate complex, sensitive, or contentious information succinctly and in difficult environments, in an organised and appropriate manner both verbally and in writing.
- Ability to analyse complex facts where material is conflicting and drawn from multiple sources and develop a range of options for consideration.
- Ability to work to tight and often changing timescales, planning, and prioritising work appropriately.
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS
organisation responsible for developing a plan for meeting the health needs of
1.26 million people in the Black Country. We manage the NHS budget for
the area (Dudley, Sandwell, Walsall and Wolverhampton) and we are
responsible for planning and buying Primary Medical Services (GPs), dental,
optometry and pharmacy services.
Working for the ICB means you are making
a difference to the lives and health of people in the Black Country.
We are part of the Black Country Integrated Care System (ICS),
known as Healthier Futures, which is a partnership of organisations working
together to bring health and social care services closer together for the good
of our communities. We support the ICS vision for a healthier place with
healthier people and healthier futures.
The ICB has five core values that underpin the
way we work and help to guide our actions and the decisions we make for local
people and communities. These are compassion, inclusivity, integrity,
fairness and trust.
We are an equal opportunities employer who actively supports and
encourages increasing the diversity of our employees, and welcome applications
from people with transferable skills gained through experience across the full
range of health and social care settings.
We are also a bronze award holder under the Defence Employer
Recognition Scheme (ERS). The ERS recognises commitment and support from UK
employers for defence personnel.
Job description
Job responsibilities
- To promote performance improvement activities and processes
within the designated place and across the Black Country ICB.
- To support and develop regular performance reporting at place for the
senior management team for the purpose of supporting performance improvement
and operating
effectively in a flexible and demanding environment.
- Proactively engage with all stakeholders such as executive
directors, clinical leaders, managers, staff in provider organisations and
Local Authorities and other partner organisations using matrix management
approaches as appropriate.
- To lead the implementation of the Black Country ICBs performance
improvement framework and underpinning policies at place, including the
dissemination of information to and specialist training around performance to
ICB staff and/or representatives playing a key role in the development and delivery of local
performance improvement plans and the dissemination of relevant performance and other information to them
to enable the planning process.
- Following analysis of
highly complex performance data, support the contracts team to understand
contract performance with all commissioned providers and develop appropriate
commissioner management actions where performance is at risk or is below
target.
- To provide support in complex contract negotiations to facilitate the
inclusion of performance improvement and outcome-based measures in formal
contracts to sustain and drive further improvement at place and across the Black Country ICB.
- To support place-based staff to comply with performance
monitoring and reporting systems utilising persuasive, motivational,
reassurance skills and through effective matrix management working.
- Provide specialist advice and guidance to inform decisions
regarding performance improvement including presenting contentious information
relating to service improvement in a sensitive way to large influential groups.
- Ability to analyse and interpret complex performance information, using
benchmarking data and present summaries for dissemination at place and system
level to drive service improvement against required timescales.
- Monitor and analyse national and regional developments in
performance improvement and work with colleagues to understand the impact of
any changes within the Black Country ICB.
- To develop plan and strategies for the ongoing provision of robust
activity and performance information to relevant teams at place whilst developing processes
to automate, these activities where possible to update local and national data
pertinent to the Black Country ICB using software available within the ICB.
- The
post holder will regularly undertake audits of data quality and develop new
methodologies for data collection and or analysis. This may include audits on
data from service providers.
- To contribute to the successful delivery of all national and local
performance targets defined by NHSE/I and other national bodies at both place
and system level.
- To develop and support any responses required to the outcomes of any
reviews and audits linked to performance improvement.
- To support the Head of Performance Improvement in arrangements for key
organisational inspections, harnessing local information and systems as
necessary to ensure the Black Country ICB is adequately prepared for these inspections.
- To respond to queries from NHSE/I and other external bodies on
performance improvement issues in an expeditious manner.
- To produce performance reports as required for internal and external
scrutiny, using influence to ensure responsiveness from providers.
- To work with local partners, including the Local Authority for the
development and maintenance of joint performance reports.
- The ability to work independently and prioritise own time and
work in accordance with general health and organisational policies whilst
ensuring tasks are performed efficiently and effectively, reports are accurate
and presentable in a timely manner.
- Contribute to the development of financial
initiatives/budgets providing analytical information where required to ensure
greater value for money.
- Contribute to the drawing up of service budgets and ensure
that any budgets/resources allocated to performance improvement are
appropriately and efficiently managed, including as an authorised signatory
whilst deputising for the Head of Performance Management.
- To deputise for the Head of Performance Improvement Management as
required for the role.
- Ability to manipulate information
systems to extract data and produce reports to drive improvement. Also, to
develop processes to automate, these activities where possible to update local
and national data pertinent to the Black Country ICB using software available
within the ICB.
Job description
Job responsibilities
- To promote performance improvement activities and processes
within the designated place and across the Black Country ICB.
- To support and develop regular performance reporting at place for the
senior management team for the purpose of supporting performance improvement
and operating
effectively in a flexible and demanding environment.
- Proactively engage with all stakeholders such as executive
directors, clinical leaders, managers, staff in provider organisations and
Local Authorities and other partner organisations using matrix management
approaches as appropriate.
- To lead the implementation of the Black Country ICBs performance
improvement framework and underpinning policies at place, including the
dissemination of information to and specialist training around performance to
ICB staff and/or representatives playing a key role in the development and delivery of local
performance improvement plans and the dissemination of relevant performance and other information to them
to enable the planning process.
- Following analysis of
highly complex performance data, support the contracts team to understand
contract performance with all commissioned providers and develop appropriate
commissioner management actions where performance is at risk or is below
target.
- To provide support in complex contract negotiations to facilitate the
inclusion of performance improvement and outcome-based measures in formal
contracts to sustain and drive further improvement at place and across the Black Country ICB.
- To support place-based staff to comply with performance
monitoring and reporting systems utilising persuasive, motivational,
reassurance skills and through effective matrix management working.
- Provide specialist advice and guidance to inform decisions
regarding performance improvement including presenting contentious information
relating to service improvement in a sensitive way to large influential groups.
- Ability to analyse and interpret complex performance information, using
benchmarking data and present summaries for dissemination at place and system
level to drive service improvement against required timescales.
- Monitor and analyse national and regional developments in
performance improvement and work with colleagues to understand the impact of
any changes within the Black Country ICB.
- To develop plan and strategies for the ongoing provision of robust
activity and performance information to relevant teams at place whilst developing processes
to automate, these activities where possible to update local and national data
pertinent to the Black Country ICB using software available within the ICB.
- The
post holder will regularly undertake audits of data quality and develop new
methodologies for data collection and or analysis. This may include audits on
data from service providers.
- To contribute to the successful delivery of all national and local
performance targets defined by NHSE/I and other national bodies at both place
and system level.
- To develop and support any responses required to the outcomes of any
reviews and audits linked to performance improvement.
- To support the Head of Performance Improvement in arrangements for key
organisational inspections, harnessing local information and systems as
necessary to ensure the Black Country ICB is adequately prepared for these inspections.
- To respond to queries from NHSE/I and other external bodies on
performance improvement issues in an expeditious manner.
- To produce performance reports as required for internal and external
scrutiny, using influence to ensure responsiveness from providers.
- To work with local partners, including the Local Authority for the
development and maintenance of joint performance reports.
- The ability to work independently and prioritise own time and
work in accordance with general health and organisational policies whilst
ensuring tasks are performed efficiently and effectively, reports are accurate
and presentable in a timely manner.
- Contribute to the development of financial
initiatives/budgets providing analytical information where required to ensure
greater value for money.
- Contribute to the drawing up of service budgets and ensure
that any budgets/resources allocated to performance improvement are
appropriately and efficiently managed, including as an authorised signatory
whilst deputising for the Head of Performance Management.
- To deputise for the Head of Performance Improvement Management as
required for the role.
- Ability to manipulate information
systems to extract data and produce reports to drive improvement. Also, to
develop processes to automate, these activities where possible to update local
and national data pertinent to the Black Country ICB using software available
within the ICB.
Person Specification
Skills and Knowledge
Essential
- Highly developed interpersonal skills to communicate complex, sensitive, or contentious information succinctly and in difficult environments, in an organised and appropriate manner both verbally and in writing.
- Ability to analyse complex facts where material is conflicting and drawn from multiple sources and develop a range of options for consideration.
- Skilled in undertaking inquisitive enquiries to understand the root cause of performance trends.
- Ability to plan over short, medium and long-term timeframes to meet all deadlines and requirements accordingly.
- Ability to work to tight and often changing timescales, planning and prioritising work appropriately.
- Have the ability to work effectively at all levels between strategic and operational activities where required.
- Ability to negotiate on difficult and controversial issues including performance and change.
- Understand how your work can help and support clinicians and frontline staff deliver better outcomes for patients
- Working knowledge of Microsoft Office with standard keyboard skills
- Ability to concentrate for a prolonged period when analysing data/reports
Experience
Essential
- Significant experience working in NHS/Public Sector management
- Extensive experience of performance management, reporting and delivery of key standards in a complex organisation.
- Experience of change management
- Experience of delivering strategic level advice and guidance to senior managers and Directors.
Qualifications
Essential
- Educated to post graduate level or equivalent level of experience in health or performance management.
- Further specialist performance management knowledge or experience to masters level equivalent.
- Evidence of continuing professional development
Person Specification
Skills and Knowledge
Essential
- Highly developed interpersonal skills to communicate complex, sensitive, or contentious information succinctly and in difficult environments, in an organised and appropriate manner both verbally and in writing.
- Ability to analyse complex facts where material is conflicting and drawn from multiple sources and develop a range of options for consideration.
- Skilled in undertaking inquisitive enquiries to understand the root cause of performance trends.
- Ability to plan over short, medium and long-term timeframes to meet all deadlines and requirements accordingly.
- Ability to work to tight and often changing timescales, planning and prioritising work appropriately.
- Have the ability to work effectively at all levels between strategic and operational activities where required.
- Ability to negotiate on difficult and controversial issues including performance and change.
- Understand how your work can help and support clinicians and frontline staff deliver better outcomes for patients
- Working knowledge of Microsoft Office with standard keyboard skills
- Ability to concentrate for a prolonged period when analysing data/reports
Experience
Essential
- Significant experience working in NHS/Public Sector management
- Extensive experience of performance management, reporting and delivery of key standards in a complex organisation.
- Experience of change management
- Experience of delivering strategic level advice and guidance to senior managers and Directors.
Qualifications
Essential
- Educated to post graduate level or equivalent level of experience in health or performance management.
- Further specialist performance management knowledge or experience to masters level equivalent.
- Evidence of continuing professional development
