Job summary
Black Country ICB has an exciting opportunity for two new Heads of Service, Continuing Healthcare (CHC) to become part of the senior management team structure.
This role will support the Chief Nursing Officer and Deputy Chief Nursing Officer in the development and implementation of the strategic vision for the delivery of CHC across the Black Country system.
We are looking for someone that is innovative and has strong leadership skills to inspire our CHC Teams across the place and system teams. Ensuring the provision of safe, high quality and effective care to all people that require funded support at local place and contribute to the strategic development of CHC across the Black Country system.
The role will be responsible for the management and leadership of local place-based and system based CHC Teams and will lead on transformation, assurance and case management. Working in a matrix management arrangement you will work to inspire and lead the local place-based team, working with statutory partners, local authority, and health providers to ensure ICB statutory duties are delivered for CHC assessment and funding.
Applicants must be an experienced manager with extensive knowledge of CHC and statutory requirements for ICBs. The role requires experience in establishing & developing relationships between commissioning organisations, commissioned service providers & ensure all relevant contractual requirements are fully applied.
Main duties of the job
- Provide leadership and overall management expertise to the service, driving change and improvement by supporting and influencing the team and the corporate management team
- Ensure that the ICB meets their statutory requirements in relation to provision of NHS Continuing Healthcare and other legislation in regard to Complex Care (e.g. Mental Health Act and DoLS).
- The post holder will be required to achieve against a range of objectives and priorities related to the overall management of the patient pathway. Performance will be monitored via the ICB Quality & Performance Framework and against action plans developed in response to requests from ICBs and from external regulatory bodies.
- The role has the overview of the NHS continuing healthcare service across the local place and is responsible for promoting and delivering a consistent approach, manage the changes in process and improvement in service delivery, working in partnership with arange of external partners and providers to ensure the delivery of a high quality CHC service.
- Oversight and responsibility for commissioning and approval of new services for Continuing Health acre (CHC), Discharge to Assess (D2A) and Personal Health Budgets (PHB).
- Oversight and management of CHC appeals process and adherence to required timescales and manage contentious situations in relation to disputes between partner agencies or with individual patients and relatives.
For more detail, please refer to the job description attached to the advert
About us
The Black Country Integrated Care Board (ICB) is a statutory NHS
organisation responsible for developing a plan for meeting the health needs of
1.26 million people in the Black Country. We manage the NHS budget for
the area (Dudley, Sandwell, Walsall and Wolverhampton) and we are
responsible for planning and buying Primary Medical Services (GPs), dental,
optometry and pharmacy services.
Working for the ICB means you are making
a difference to the lives and health of people in the Black Country.
We are part of the Black Country Integrated Care System (ICS),
known as Healthier Futures, which is a partnership of organisations working
together to bring health and social care services closer together for the good
of our communities. We support the ICS vision for a healthier place with
healthier people and healthier futures.
The ICB has five core values that underpin the
way we work and help to guide our actions and the decisions we make for local
people and communities. These are compassion, inclusivity, integrity,
fairness and trust.
We are an equal opportunities employer who actively supports and
encourages increasing the diversity of our employees, and welcome applications
from people with transferable skills gained through experience across the full
range of health and social care settings.
We are also a bronze award holder under the Defence Employer
Recognition Scheme (ERS). The ERS recognises commitment and support from UK
employers for defence personnel.
Job description
Job responsibilities
- Provide leadership and overall management expertise to the
service, driving change and improvement by supporting and influencing the team
and the corporate management team
- Ensure that the ICB meet their statutory requirements in relation
to NHS Continuing Healthcare and other legislation in regard to Complex Care
(e.g. Mental Health Act and DoLS).
- Determine and implement operational strategies and plans related
to the overall CHC service
- Hold the strategic view on the commissioning of Continuing
Healthcare and Complex Care and will be required to work closely with the ICB
to ensure that the provision meets the changing requirements.
- The post holder will be required to achieve against a range of
objectives and priorities related to the overall management of the patient
pathway. Performance will be monitored via the ICB Quality & Performance
Framework and against action plans developed in response to requests from ICB
and from external regulatory bodies
- The role has the overview of the NHS continuing healthcare service
across the local place and is responsible for promoting and delivering a
consistent approach, manage the changes in process and improvement in service
delivery, working in partnership with a range of external partners and
providers to ensure the delivery of a high quality CHC service.
- Oversight and responsibility for commissioning and approval of new
services for Continuing Health acre (CHC), Discharge to Assess (D2A) and
Personal Health Budgets (PHB).
- Oversight and management of CHC appeals process and adherence to
required timescales and manage contentious
situations in relation to disputes between partner agencies or with individual
patients and relatives.
- Act as a visible and accountable leader within the local health
and social care economy to promote good practice in the Continuing Healthcare,
Discharge to Assess and Personal Health Budget pathway across partner
organisations including timely access and decision-making
- To be the expert lead on NHS Continuing Healthcare at the place,
giving advice and input where requested.
- Work collaboratively across the wider ICB with Heads of CHC
service at place and also with key stakeholders
including, but not exclusively, Local Authority, NHS Trusts, third party
providers, service user and carers groups
- To hold lead responsibility for ensuring that all processes
implemented are compliant with legislative and
national guidance and in accordance with the responsibilities of the ICB.
- Ensure
compliance with best practice guidelines, risks are proactively managed and
issues identified, investigated and resolved.
- Support
the Chief Nursing Officer by contributing to the strategic planning of the CHC
function within the ICB, as well as providing technical advice to improve
capacity planning and delivery
- Support
productive and positive whole systems working in order to ensure service
resources are deployed effectively to deliver a responsive, high quality and an
excellent patient experience
- Evaluate
performance of CHC and Complex Care assessments to ensure quality, consistency
and maintenance of best practice within changing requirements.
- Ensure
training is established for all Continuing Healthcare staff to achieve on-going
improvements in the system and keep abreast and disseminate policy
changes.
- Represent
the place, ICB at regional and national conferences and on external working
groups as appropriate
- To
create a vision for the CHC service that is aligned to the delivery of the ICB
corporate objectives and which links with the overall strategy for
services
- Ensuring
the strategic development of a patient pathway which is safe, efficient,
effective and economic, and which contributes fully to the ICB priorities and
targets
- Overall
responsibility for the delivery of agreed performance metrics as required by
the Chief Nursing Officer and to support the delivery of key national
targets
- Authorising
of individual care packages for Continuing Healthcare eligible patients up to
the delegated authorisation. Ensuring that oversight of the budget is
maintained, data and trends are identified, solutions and actions are agreed to
ensure that financial balance is achieved
- Authorisation
for specialist health equipment for non CHC patients within delegated budget
- Responsible
for the budget for Continuing Healthcare, Funded Nursing Care and Complex Care.
This will include participation in budget setting, procurement and overall
budget management.
- Provide
in depth analysis, interpretation and production of complex and multiple
reports including financial returns internally and external organisations
(NHSEI) in relation to performance, quality and activity
- Accountable
for ensuring there is a plan in place to improve staff engagement and
satisfaction for line managed staff with a focus on improvement of staff survey
results
- Provide
both strategic thinking and technical advice to develop and implement
innovative capacity plans and improved processes
- To
encourage service user/carer feedback on the service provided and to
improve/develop the service in response to this feedback
- Lead
on the development of quality, performance and governance strategies and the
development and implementation of improvement programmes, in accordance with
national and local priorities
- Responsible
for developing policy and procedures that are necessary to ensure the safe,
robust and high-quality delivery of the NHS Continuing Healthcare service,
including briefings, commissioning, business or resources
- Works
with key partners to develop joint policies and procedures which will enhance
the overall delivery of service-to-service users and enable closer working
practices
Job description
Job responsibilities
- Provide leadership and overall management expertise to the
service, driving change and improvement by supporting and influencing the team
and the corporate management team
- Ensure that the ICB meet their statutory requirements in relation
to NHS Continuing Healthcare and other legislation in regard to Complex Care
(e.g. Mental Health Act and DoLS).
- Determine and implement operational strategies and plans related
to the overall CHC service
- Hold the strategic view on the commissioning of Continuing
Healthcare and Complex Care and will be required to work closely with the ICB
to ensure that the provision meets the changing requirements.
- The post holder will be required to achieve against a range of
objectives and priorities related to the overall management of the patient
pathway. Performance will be monitored via the ICB Quality & Performance
Framework and against action plans developed in response to requests from ICB
and from external regulatory bodies
- The role has the overview of the NHS continuing healthcare service
across the local place and is responsible for promoting and delivering a
consistent approach, manage the changes in process and improvement in service
delivery, working in partnership with a range of external partners and
providers to ensure the delivery of a high quality CHC service.
- Oversight and responsibility for commissioning and approval of new
services for Continuing Health acre (CHC), Discharge to Assess (D2A) and
Personal Health Budgets (PHB).
- Oversight and management of CHC appeals process and adherence to
required timescales and manage contentious
situations in relation to disputes between partner agencies or with individual
patients and relatives.
- Act as a visible and accountable leader within the local health
and social care economy to promote good practice in the Continuing Healthcare,
Discharge to Assess and Personal Health Budget pathway across partner
organisations including timely access and decision-making
- To be the expert lead on NHS Continuing Healthcare at the place,
giving advice and input where requested.
- Work collaboratively across the wider ICB with Heads of CHC
service at place and also with key stakeholders
including, but not exclusively, Local Authority, NHS Trusts, third party
providers, service user and carers groups
- To hold lead responsibility for ensuring that all processes
implemented are compliant with legislative and
national guidance and in accordance with the responsibilities of the ICB.
- Ensure
compliance with best practice guidelines, risks are proactively managed and
issues identified, investigated and resolved.
- Support
the Chief Nursing Officer by contributing to the strategic planning of the CHC
function within the ICB, as well as providing technical advice to improve
capacity planning and delivery
- Support
productive and positive whole systems working in order to ensure service
resources are deployed effectively to deliver a responsive, high quality and an
excellent patient experience
- Evaluate
performance of CHC and Complex Care assessments to ensure quality, consistency
and maintenance of best practice within changing requirements.
- Ensure
training is established for all Continuing Healthcare staff to achieve on-going
improvements in the system and keep abreast and disseminate policy
changes.
- Represent
the place, ICB at regional and national conferences and on external working
groups as appropriate
- To
create a vision for the CHC service that is aligned to the delivery of the ICB
corporate objectives and which links with the overall strategy for
services
- Ensuring
the strategic development of a patient pathway which is safe, efficient,
effective and economic, and which contributes fully to the ICB priorities and
targets
- Overall
responsibility for the delivery of agreed performance metrics as required by
the Chief Nursing Officer and to support the delivery of key national
targets
- Authorising
of individual care packages for Continuing Healthcare eligible patients up to
the delegated authorisation. Ensuring that oversight of the budget is
maintained, data and trends are identified, solutions and actions are agreed to
ensure that financial balance is achieved
- Authorisation
for specialist health equipment for non CHC patients within delegated budget
- Responsible
for the budget for Continuing Healthcare, Funded Nursing Care and Complex Care.
This will include participation in budget setting, procurement and overall
budget management.
- Provide
in depth analysis, interpretation and production of complex and multiple
reports including financial returns internally and external organisations
(NHSEI) in relation to performance, quality and activity
- Accountable
for ensuring there is a plan in place to improve staff engagement and
satisfaction for line managed staff with a focus on improvement of staff survey
results
- Provide
both strategic thinking and technical advice to develop and implement
innovative capacity plans and improved processes
- To
encourage service user/carer feedback on the service provided and to
improve/develop the service in response to this feedback
- Lead
on the development of quality, performance and governance strategies and the
development and implementation of improvement programmes, in accordance with
national and local priorities
- Responsible
for developing policy and procedures that are necessary to ensure the safe,
robust and high-quality delivery of the NHS Continuing Healthcare service,
including briefings, commissioning, business or resources
- Works
with key partners to develop joint policies and procedures which will enhance
the overall delivery of service-to-service users and enable closer working
practices
Person Specification
Qualifications
Essential
- NMC Professional registration
- Educated to Masters degree level or equivalent level of experience of working at a senior level in continuing healthcare speciality or other complex health or social care service
- Evidence of post qualifying and continuing professional development
- High level understanding of the legislation, national policy and issues as they relate to NHS Continuing Healthcare
Experience
Essential
- Significant demonstrable experience with line management responsibility at a senior level
- Proven success of change management, including ability to motivate staff
- Previous experience in budget management
- Evidence of clear understanding and experience of safeguarding process, Mental Health Act & Mental Capacity Act
- Evidence of broad experience of cross sector partnership working
Skills and Knowledge
Essential
- Awareness of the broad strategic direction of the organisation
- Extensive working knowledge of National Framework for NHS Continuing Healthcare and Funded Nursing care and its application in practice
- Excellent verbal and written communication skills Highly developed negotiating, facilitation and influencing skills
- Excellent writing skills, including the ability to summarise information and key issues
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Experience of dealing with complex and sensitive information and unpredictable situations
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to service delivery
- Ability to function in extremely stressful situations, assimilating a variety of clinical and managerial information
- IT literate with good working knowledge of Microsoft Office particularly Outlook, Word and Excel with standard keyboard skills
Person Specification
Qualifications
Essential
- NMC Professional registration
- Educated to Masters degree level or equivalent level of experience of working at a senior level in continuing healthcare speciality or other complex health or social care service
- Evidence of post qualifying and continuing professional development
- High level understanding of the legislation, national policy and issues as they relate to NHS Continuing Healthcare
Experience
Essential
- Significant demonstrable experience with line management responsibility at a senior level
- Proven success of change management, including ability to motivate staff
- Previous experience in budget management
- Evidence of clear understanding and experience of safeguarding process, Mental Health Act & Mental Capacity Act
- Evidence of broad experience of cross sector partnership working
Skills and Knowledge
Essential
- Awareness of the broad strategic direction of the organisation
- Extensive working knowledge of National Framework for NHS Continuing Healthcare and Funded Nursing care and its application in practice
- Excellent verbal and written communication skills Highly developed negotiating, facilitation and influencing skills
- Excellent writing skills, including the ability to summarise information and key issues
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Experience of dealing with complex and sensitive information and unpredictable situations
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to service delivery
- Ability to function in extremely stressful situations, assimilating a variety of clinical and managerial information
- IT literate with good working knowledge of Microsoft Office particularly Outlook, Word and Excel with standard keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
