Head of Community Pharmacy Clinical Services

Black Country Integrated Care Board

This job is now closed

Job summary

The ICS community pharmacy integration lead will work closely with colleagues across the system to support clinical governance and implementation of community pharmacy clinical services. The post holder will work with the Integrated Care System (ICS) primary care commissioning and pharmacy teams, colleagues within NHS Trusts and other key stakeholders (e.g. LPC, LPN, AHSN) and be responsible for ensuring appropriate clinical governance of community pharmacy clinical services is in place across the ICS.

The post holder will work with national, regional and system colleagues and teams to help NHSE/I to get the best value from community pharmacy programmes and services by providing clinical expertise to support pharmacy integration pilots and projects and to embed new clinical services to fully realise their potential.

This role is for a qualified pharmacist or pharmacy technician.

Main duties of the job

The postholder would be responsible for:

Supporting implementation and delivery of pilots and commissioned clinical services through clinical engagement integrating community pharmacy, general practice, primary care networks, community services and secondary care.
Professional oversight for dealing with clinical incidents including those that arise from the vaccination programmes that arise from these pilots and commissioned clinical services and development of clinical governance frameworks.
Clinical advice to review local clinical escalation routes.
Advise on local training initiatives to support workforce flexibility, and support delivery of Inclusive Pharmacy Professional Practice commitments.
Advice to local commissioners looking at add on services to the core nationally commissioned services e.g. PGD supply and independent prescribing.
Improve engagement of community pharmacy with the ICS medicines management, and medicines value programmes ensuring that the community pharmacy services are aligned to the ICS medicines optimisation priorities
Supporting system readiness for holding Community Pharmacy contracts As a senior lead, work internally and externally to deliver projects, initiatives and services to time and in a cost-effective way.

PLEASE READ THE FULL JOB DESCRIPTION ATTACHED

About us

The Black Country Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of 1.26 million people in the Black Country. We manage the NHS budget for the area (Dudley, Sandwell, Walsall and Wolverhampton)and we are responsible for planning and buying Primary Medical Services (GPs), dental, optometry and pharmacy services.

Working for the ICB means you are making a difference to the lives and health of people in the Black Country.

We are part of the Black Country Integrated Care System (ICS), known as Healthier Futures, which is a partnership of organisations working together to bring health and social care services closer together for the good of our communities. We support the ICS vision for a healthier place with healthier people and healthier futures.

The ICB has five core valuesthat underpin the way we work and help to guide our actions and the decisions we make for local people and communities. These are compassion, inclusivity, integrity, fairness and trust.

We are an equal opportunities employer who actively supports and encourages increasing the diversity of our employees, and welcome applications from people with transferable skills gained through experience across the full range of health and social care settings.

We are also a bronze award holder under the Defence Employer Recognition Scheme (ERS). The ERS recognises commitment and support from UK employers for defence personnel.

Date posted

16 February 2024

Pay scheme

Agenda for change

Band

Band 8c

Salary

£70,417 to £81,138 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

D9118-24-0008

Job locations

Wolverhampton City Council

St. Peters Square

Wolverhampton

WV1 1SH

Job description

Job responsibilities

The postholder would be responsible for:

Supporting implementation and delivery of pilots and commissioned clinical services through clinical engagement integrating community pharmacy, general practice, primary care networks, community services and secondary care.
Professional oversight for dealing with clinical incidents including those that arise from the vaccination programmes that arise from these pilots and commissioned clinical services and development of clinical governance frameworks.
Clinical advice to review local clinical escalation routes.
Advise on local training initiatives to support workforce flexibility, and support delivery of Inclusive Pharmacy Professional Practice commitments.
Advice to local commissioners looking at add on services to the core nationally commissioned services e.g. PGD supply and independent prescribing.
Improve engagement of community pharmacy with the ICS medicines management, and medicines value programmes ensuring that the community pharmacy services are aligned to the ICS medicines optimisation priorities
Supporting system readiness for holding Community Pharmacy contracts As a senior lead, work internally and externally to deliver projects, initiatives and services to time and in a cost-effective way.
To support the identification and sharing of best practice across all sectors of pharmacy to support community pharmacy service improvement.
Be able to operate in a highly political and sensitive environment.
Support the portfolio of local, national and regional programmes/projects at a system level in demonstrating value for money tracking, managing and delivering agreed benefits.
Provide specialist advice and prepare strategic reports and briefings for directors, regional teams and stakeholders.
In depth analysis, interpretation and production of complex and multiple reports.
Engage with Regional Chief Pharmacist and Senior Regional Pharmacy Integration Lead, supporting the development and delivery of regional pharmacy integration plans.
Participate in the Midlands Pharmacy Transformation subgroup chaired by the Senior Regional Pharmacy Integration Lead (or group of similar name) which feeds into the Pharmacy Leadership Board. Share good practice and work collaboratively with other Community Pharmacy Clinical Leads across the Midlands to solve issues and avoid duplication.
Monitor the uptake of pilots and new clinical services, assessing the extent of unwarranted variation in the delivery of services and supporting equity of access to these services.
Drive the development of new clinical services working in partnership with key stakeholders with an aim to mitigate against variation and inequity of service provision.

Financial and Physical Resources

Responsible for supporting the commissioning of projects and procurement of services to support project delivery, acting in accordance with Standing Orders and Standing Financial Instruction.
Provide financial reports to the ICS Directors and the Board, and to regional teams as required.
Constantly strive for value for money and greater efficiency in the use of budgets, and to ensure that they operate in recurrent financial balance year on year.
Engage with system and regional team (e.g. Regional Director of Primary Care and Public Health) as needed.

People Management

Responsible for the day to day range of staff management matters, which may include responsibility for supporting appraisals, development of business cases for additional staff to fill identified gaps, staff training and development, recruitment and where necessary employee relations matters.
Responsible for an individuals development on the job and team performance.
Support the department or function, building a collaborative working environment and an innovative cultureMotivate, inspire and develop staff and stakeholders
Motivate, inspire and develop staff and stakeholders

Information Management

Develop and deliver information sharing systems.
Develop the acquisition, organisation, provision and use of knowledge and information.
Highlight exceptions and risks ensuring mitigating action is taken.
Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of the Department as required.
Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to delivery of products and service improvement.
Analyse, interpret and present data to highlight issues, risks and support decision making

Planning and Organisation

Work closely with local and regional teams to ensure local, regional and national priorities and projects are delivered including pilot clinical services and the implementation of new CPCF services.
Feed local issues, barriers, enablers and learning to regional and national teams and help improve design and delivery of pilots and clinical services.
Ensure projects, pilots, services and initiatives are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.
Determine the strategic planning of Department or Directorate projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Service Sector priorities.
Determine short, medium and long-term business plans, achieving quality outcomes.

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED TO THE ADVERT

Job description

Job responsibilities

The postholder would be responsible for:

Supporting implementation and delivery of pilots and commissioned clinical services through clinical engagement integrating community pharmacy, general practice, primary care networks, community services and secondary care.
Professional oversight for dealing with clinical incidents including those that arise from the vaccination programmes that arise from these pilots and commissioned clinical services and development of clinical governance frameworks.
Clinical advice to review local clinical escalation routes.
Advise on local training initiatives to support workforce flexibility, and support delivery of Inclusive Pharmacy Professional Practice commitments.
Advice to local commissioners looking at add on services to the core nationally commissioned services e.g. PGD supply and independent prescribing.
Improve engagement of community pharmacy with the ICS medicines management, and medicines value programmes ensuring that the community pharmacy services are aligned to the ICS medicines optimisation priorities
Supporting system readiness for holding Community Pharmacy contracts As a senior lead, work internally and externally to deliver projects, initiatives and services to time and in a cost-effective way.
To support the identification and sharing of best practice across all sectors of pharmacy to support community pharmacy service improvement.
Be able to operate in a highly political and sensitive environment.
Support the portfolio of local, national and regional programmes/projects at a system level in demonstrating value for money tracking, managing and delivering agreed benefits.
Provide specialist advice and prepare strategic reports and briefings for directors, regional teams and stakeholders.
In depth analysis, interpretation and production of complex and multiple reports.
Engage with Regional Chief Pharmacist and Senior Regional Pharmacy Integration Lead, supporting the development and delivery of regional pharmacy integration plans.
Participate in the Midlands Pharmacy Transformation subgroup chaired by the Senior Regional Pharmacy Integration Lead (or group of similar name) which feeds into the Pharmacy Leadership Board. Share good practice and work collaboratively with other Community Pharmacy Clinical Leads across the Midlands to solve issues and avoid duplication.
Monitor the uptake of pilots and new clinical services, assessing the extent of unwarranted variation in the delivery of services and supporting equity of access to these services.
Drive the development of new clinical services working in partnership with key stakeholders with an aim to mitigate against variation and inequity of service provision.

Financial and Physical Resources

Responsible for supporting the commissioning of projects and procurement of services to support project delivery, acting in accordance with Standing Orders and Standing Financial Instruction.
Provide financial reports to the ICS Directors and the Board, and to regional teams as required.
Constantly strive for value for money and greater efficiency in the use of budgets, and to ensure that they operate in recurrent financial balance year on year.
Engage with system and regional team (e.g. Regional Director of Primary Care and Public Health) as needed.

People Management

Responsible for the day to day range of staff management matters, which may include responsibility for supporting appraisals, development of business cases for additional staff to fill identified gaps, staff training and development, recruitment and where necessary employee relations matters.
Responsible for an individuals development on the job and team performance.
Support the department or function, building a collaborative working environment and an innovative cultureMotivate, inspire and develop staff and stakeholders
Motivate, inspire and develop staff and stakeholders

Information Management

Develop and deliver information sharing systems.
Develop the acquisition, organisation, provision and use of knowledge and information.
Highlight exceptions and risks ensuring mitigating action is taken.
Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of the Department as required.
Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to delivery of products and service improvement.
Analyse, interpret and present data to highlight issues, risks and support decision making

Planning and Organisation

Work closely with local and regional teams to ensure local, regional and national priorities and projects are delivered including pilot clinical services and the implementation of new CPCF services.
Feed local issues, barriers, enablers and learning to regional and national teams and help improve design and delivery of pilots and clinical services.
Ensure projects, pilots, services and initiatives are delivered on time, to quality standards and in a cost-effective manner, adjusting plans as required.
Determine the strategic planning of Department or Directorate projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
Determine the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with Service Sector priorities.
Determine short, medium and long-term business plans, achieving quality outcomes.

PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED TO THE ADVERT

Person Specification

Skills and Knowledge

Essential

Ability to build trusted stakeholder relationships and networks
Ability to work with and influence a wide range of health and social care stakeholders across differing agendas
Ability to lead improvement system wide
Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations
Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement
Ability to communicate effectively with clinical, academic and all levels of staff
High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
Ability to analyse numerical and written data, assess verbal, written, numerical and draw appropriate conclusions
Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate
Leadership, vision, strategic thinking and planning with highly developed political skills
Ability to demonstrate a high level of expertise in providing senior leadership
Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
Ability to make decisions autonomously, when required, on difficult issues.
Autonomy to undertake actions as a result of own interpretation of policy and guidance providing a source of expert advice to the organisation
Knowledge and experience of the pharmacy processes across hospital, primary care and community pharmacy.
Experience of successfully implementing pharmacy services in any setting.
Demonstrates resilience, impact and commands respect from peers

Experience

Essential

Proven and significant leadership experience and/or formal management qualification
Evidence of post qualifying and continuing professional development
Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
Must have a thorough understanding of all the community pharmacy sectors
Should have an appreciation of the relationship between the Department of Health, the NHS England/ NHS Improvement and individual provider and commissioning organisations.
Member of relevant professional body

Qualifications

Essential

Pharmacist or Pharmacy Technician registered with GPhC
Evidence of continuing professional development
Educated to Masters level or equivalent level or equivalent experience of working at a senior level in specialist area.

Values and Behaviours

Essential

Commitment to and focused on quality, promotes high standards in all they do.
Able to make a connection between their work and the benefit to patients and the public.
Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values
Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
Values diversity and difference; operates with integrity and openness
Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
Actively develops themselves and supports others to do the same.
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Self-awareness in teams of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
Values diversity and difference operates with integrity and openness.
Embrace change, viewing it as an opportunity to learn and develop.
Demonstrates honesty and integrity and promotes organisational values.

Person Specification

Skills and Knowledge

Essential

Ability to build trusted stakeholder relationships and networks
Ability to work with and influence a wide range of health and social care stakeholders across differing agendas
Ability to lead improvement system wide
Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations
Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement
Ability to communicate effectively with clinical, academic and all levels of staff
High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
Ability to analyse numerical and written data, assess verbal, written, numerical and draw appropriate conclusions
Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate
Leadership, vision, strategic thinking and planning with highly developed political skills
Ability to demonstrate a high level of expertise in providing senior leadership
Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
Ability to make decisions autonomously, when required, on difficult issues.
Autonomy to undertake actions as a result of own interpretation of policy and guidance providing a source of expert advice to the organisation
Knowledge and experience of the pharmacy processes across hospital, primary care and community pharmacy.
Experience of successfully implementing pharmacy services in any setting.
Demonstrates resilience, impact and commands respect from peers

Experience

Essential

Proven and significant leadership experience and/or formal management qualification
Evidence of post qualifying and continuing professional development
Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
Must have a thorough understanding of all the community pharmacy sectors
Should have an appreciation of the relationship between the Department of Health, the NHS England/ NHS Improvement and individual provider and commissioning organisations.
Member of relevant professional body

Qualifications

Essential

Pharmacist or Pharmacy Technician registered with GPhC
Evidence of continuing professional development
Educated to Masters level or equivalent level or equivalent experience of working at a senior level in specialist area.

Values and Behaviours

Essential

Commitment to and focused on quality, promotes high standards in all they do.
Able to make a connection between their work and the benefit to patients and the public.
Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values
Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
Values diversity and difference; operates with integrity and openness
Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.
Actively develops themselves and supports others to do the same.
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Self-awareness in teams of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
Values diversity and difference operates with integrity and openness.
Embrace change, viewing it as an opportunity to learn and develop.
Demonstrates honesty and integrity and promotes organisational values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.