Job summary
An exciting opportunity has arisen for an Involvement Specialist within the Black Country Integrated Care Board (ICB) Involvement Team. The ICB manages the NHS budget for the area and arranges for the provision of health services locally. We are part of the Black Country Integrated Care System (ICS), known as Healthier Futures, working to bring health and social care services closer together for the good of our communities.
We are seeking to appoint an energetic, well organised, and imaginative individual who finds it easy to interact with people from all walks of life and is able to see things through the eyes of others. Someone who will empower and activate the gifts and strengths of people and communities to make sure they feel that their voice is heard. Enthusiasm for people powered, community-centred change is key and we welcome an understanding of our organisations duties in relation to patient and public involvement.
In return we will provide you with the opportunity to develop your skills and career within a supportive team who’ll be at the heart of embedding the voice of our communities in planning and decision making.
Main duties of the job
- You like building relationships, helping to connect people with each other, and other organisations and projects, and are always thinking of ways to work together. You’ll take the lead on convening a community of practice in Wolverhampton to capture what really matters to people.
- You have second-to-none administration, planning and communication skills that will help you bring together the right people, insights, skills and assets enabling you to manage a busy diary of involvement and assurance activities.
- You are committed to learning and evaluating and willing to work iteratively, with a focus on what’s strong, rather than what’s wrong.
- You want to get things done and make things happen with what you have.
- You are a great communicator, making ideas, thoughts and stories and experiences easy to understand and excitable through different mediums such as conversations, drawings, music and more to help share intangible things and bring about positive change and improvement.
- You are creative and always thinking of new effective and innovate ways to bring bold ideas into the everyday.
About us
On 1 July 2022, NHS Black Country Integrated Care Board (ICB) was established. The ICB is part of the Black Country Integrated Care System which is a partnership of organisations that have come together to plan and deliver joined up health and care services to improve the lives of people in our four boroughs: Dudley, Walsall, Wolverhampton and Sandwell.
ICB’s are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICS):
- to improve outcomes in population, health and healthcare;
- tackle inequalities in outcomes, experience and access;
- enhance productivity and value for money and;
- help the NHS support broader social and economic development
The Black Country Integrated Care Board manages the NHS budget for the area and arranging the provision of the health services for the 1.26 million people who live in the Black Country.
The core values of the NHS drive what we do locally, and we rightly have a clear focus on reducing health inequalities and improving health outcomes for all, whilst ensuring a sustainable health service for the long-term.
Job description
Job responsibilities
The postholder will be part of a dynamic approach to working – teams without walls. You will be part of a local and a system wide team which enables individuals to be flexible across the organisation
The postholder will principally be responsible for the engagement and involvement of patients, people and communities within the ICB.
The postholder will have a varied portfolio including that of place, supporting the MDs and the place based teams with the engagement and involvement of patients, people, communities, and wider stakeholders. You will also a specialist and thematic area to lead on supporting our MD’s in their system wide portfolio of work e.g. Planned Care, Cancer
Principal Duties and Responsibilities
- To maintain a positive, enthusiastic, and empathetic approach whilst dealing with and being confronted with aggressive or challenging behaviour. Being able to adapt approaches to minimise emotional labour in intense situations.
- Ensuring that there are strong, inclusive, and empowering mechanisms for robust patient and public involvement and engagement recognising where barriers may exist and negotiating solutions to overcome them
- Ensuring that people and patients are involved in all stages of the commissioning cycle
- Support a range of colleagues and teams from across all service areas, but particularly commissioning, quality and primary care colleagues to ensure that the portfolio of tasks/projects reflects appropriate engagement and consultation should that be required which is planned, managed and delivered effectively
- Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management
- Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects
- Be a key member of the local placed based team supporting effective patient, people, communities and wider stakeholder involvement, both internally and externally
Functional Responsibilities
- Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration
- Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
- Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes
- Contribute to the information management of performance, taking a lead for specific Projects
- Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested
- Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information
Communication
- Provides relevant and timely specialist advice and guidance on functional and information matters.
- Support the development of internal and external communications where required by regular contact with the teams and stakeholders
- Responsible for preparation of correspondence and complex papers, as directed by line manager
Financial and Physical Resources
- Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
- Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis
- Continually strive for delivering project/function outcomes, value for money and greater efficiency
- Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time
- Contribute to commissioning of goods and services, as required
Job description
Job responsibilities
The postholder will be part of a dynamic approach to working – teams without walls. You will be part of a local and a system wide team which enables individuals to be flexible across the organisation
The postholder will principally be responsible for the engagement and involvement of patients, people and communities within the ICB.
The postholder will have a varied portfolio including that of place, supporting the MDs and the place based teams with the engagement and involvement of patients, people, communities, and wider stakeholders. You will also a specialist and thematic area to lead on supporting our MD’s in their system wide portfolio of work e.g. Planned Care, Cancer
Principal Duties and Responsibilities
- To maintain a positive, enthusiastic, and empathetic approach whilst dealing with and being confronted with aggressive or challenging behaviour. Being able to adapt approaches to minimise emotional labour in intense situations.
- Ensuring that there are strong, inclusive, and empowering mechanisms for robust patient and public involvement and engagement recognising where barriers may exist and negotiating solutions to overcome them
- Ensuring that people and patients are involved in all stages of the commissioning cycle
- Support a range of colleagues and teams from across all service areas, but particularly commissioning, quality and primary care colleagues to ensure that the portfolio of tasks/projects reflects appropriate engagement and consultation should that be required which is planned, managed and delivered effectively
- Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management
- Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects
- Be a key member of the local placed based team supporting effective patient, people, communities and wider stakeholder involvement, both internally and externally
Functional Responsibilities
- Undertake complex and detailed information analysis of specific projects/reports requiring high levels of concentration
- Update, maintain, organise, gather and analyse information to predict/meet future organisational and team needs by identifying best professional practice.
- Monitor and tracking risks and issues tracking mechanism and its proactive resolution and escalation processes
- Contribute to the information management of performance, taking a lead for specific Projects
- Provide coordination of and participate in relevant meetings, reporting attendance and providing information advice and support where requested
- Ensure that data collected is analysed, reported by the team as appropriate and monitor the processing of data and information
Communication
- Provides relevant and timely specialist advice and guidance on functional and information matters.
- Support the development of internal and external communications where required by regular contact with the teams and stakeholders
- Responsible for preparation of correspondence and complex papers, as directed by line manager
Financial and Physical Resources
- Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
- Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high quality information and analysis
- Continually strive for delivering project/function outcomes, value for money and greater efficiency
- Contribute to the financial delivery of the service ensuring it is cost effective and delivered on time
- Contribute to commissioning of goods and services, as required
Person Specification
Skills and Knowledge
Essential
- Comprehensive knowledge of project management and/or health information systems development
- Working knowledge of Microsoft Project ECDL
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Evidence of success in efficient and effective project and programme management
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Strategic thinker ability to anticipate
- Attention to detail combined with the ability to extract key messages from complex analysis
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Takes decisions on difficult and contentious issues where they may be a number of courses of action
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Skills for managing projects ensuring they meet financial targets
- Skills for manipulating information
- Working knowledge of Microsoft Office with standard keyboard skills
- Understanding of and commitment to equality of opportunity and good working relationships
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in a specialist area
- Further training or significant experience in project management, financial management or supporting change management processes
Experience
Essential
- Experience and understanding of evaluating and measuring the performance of health services
- Experience in communications and stakeholder management
- Workforce development knowledge and experience
- Previous experience in similar role in public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
Autonomy
Essential
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Personal Qualities
Essential
- An ability to maintain confidentiality and trust
Other Requirements
Essential
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Commitment to continuing professional development
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals
Person Specification
Skills and Knowledge
Essential
- Comprehensive knowledge of project management and/or health information systems development
- Working knowledge of Microsoft Project ECDL
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
- Evidence of success in efficient and effective project and programme management
- Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
- Skills for nurturing key relationships and maintaining networks.
- Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
- Problem solving skills and ability to respond to sudden unexpected demands
- Strategic thinker ability to anticipate
- Attention to detail combined with the ability to extract key messages from complex analysis
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Takes decisions on difficult and contentious issues where they may be a number of courses of action
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
- Skills for managing projects ensuring they meet financial targets
- Skills for manipulating information
- Working knowledge of Microsoft Office with standard keyboard skills
- Understanding of and commitment to equality of opportunity and good working relationships
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in a specialist area
- Further training or significant experience in project management, financial management or supporting change management processes
Experience
Essential
- Experience and understanding of evaluating and measuring the performance of health services
- Experience in communications and stakeholder management
- Workforce development knowledge and experience
- Previous experience in similar role in public sector
- A good understanding of the health and social care environment and roles and responsibilities within it
Autonomy
Essential
- Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
Personal Qualities
Essential
- An ability to maintain confidentiality and trust
Other Requirements
Essential
- Used to working in a busy environment
- Adaptability, flexibility and ability to cope with uncertainty and change
- Commitment to continuing professional development
- Professional calm and efficient manner
- Effective organiser
- Demonstrate a strong desire to improve performance and make a difference by focusing on goals
