Job summary
AACC is excited to offer a unique opportunity for 3 posts working within the Business Admin function. The AACC Business Supervisor is a newly created post bought about by a recent restructure aimed to facilitate improved service delivery and reinforce sustainability of the team for the future.
If you are a passionate, process driven administrator with a keen eye for detail and an ability to work under pressure, then this could be the role for you.
You will be a self-motivated person who is comfortable working on their own or as part of a team. You will be confident in all aspects of administration and have demonstrable experience of working in a health or social care setting.
As this is a newly created post, you will need a flexible attitude with the ability to adapt and identify opportunities for further development as the role progresses.
Main duties of the job
You will provide a high standard of administrative support to the wider AACC teams with particular regard to its' legal duties in relation to safeguarding, deprivation of liberty safeguards (DoLS), reporting and monitoring service activity and co-ordinating complaints and concerns. You will also provide training, induction and line management support for the business admin function whilst supporting the AACC Service Delivery & Improvement Manager with continuous improvement projects.
About us
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
In conjunction, with patient experience and the growing demands of our population; we are facing increasing financial challenge. We are required to reduce expenditure to sustainable levels (in alignment to the ICS 5-year strategic plan) which broadly fall into three types of schemes: system wide transformation, system wide efficiency, ICB only efficiency.
The ICB will promote good governance and proper stewardship of public resources in pursuance of its goals and in meeting its statutory duties. Good corporate governance arrangements are critical to achieving the ICB's objectives and financial sustainability.
Job description
Job responsibilities
The AACC Business Supervisor will be responsible for providing support for and delivery of the full range of management activities. This includes, but is not limited to:
- Manage the administration of the DoLs applications, including liaison with ICBs solicitors and Court of Protection and maintain DoLs tracker and ensure the AACC team is compliant with its legal requirements in relation to DoLs.
- Represent AACC at the daily discharge hub meetings, coordinate CHC discharges, escalate as needed.
- Receive poor practice concerns, ensure these are entered onto the system, sent to providers and returned, escalate to AACC leads to review once received back from providers.
- Support the restitution process.
- Manage exception reporting from AACC domiciliary care Zone Providers
- Coordinates complaints and compliments, including logging the complaint, populating the template and coordinating the response.
- Maintaining databases by collecting and inputting data relating to team activity and reporting information as necessary.
- Support with the administrative tasks in relation to Safeguarding ensuring that confidentiality is always maintained.
- Provide training and advice to colleagues, professionals and families in the basic principles of Personal Health Budgets.
- Support the AACC team to deliver personalisation through Personal Health Budgets (PHBs), including setting up PHBs and audit queries.
- Provide support as required in service specification development, redesign and service improvement discussions to help ensure that the best value for money and highest quality health services are secured within the available budget.
- Assist with the interpretation of national guidance and policies and identify how these should be translated into working practice.
- Provide effective line management support to Business Administration team members.
- Develop lessons learned process, provide analysis on previous years performance, and incorporate into future planning processes.
- To liaise with Data and Finance teams to support and resolve finance queries
- Assist with the production of monthly reports, outlining the performance against quality, operational, financial and performance targets, identifying areas of risk, providing recommendations for corrective action, and where appropriate co-ordinating the initiation of DoLS/LPA performance tools.
- Develop effective, collaborative relations with care service providers and our individuals and be aware of any potential commissioning and contractual issues.
- Establish and maintain positive links with Health, Social Care and Finance staff, and Integrated Teams e.g., Local Authority, Solicitors, Community health teams.
- To actively develop and manage relationships with external agencies which ensures they are held to account for providing requested evidence.
- Contribute to and implement proposals for service redesign and improvement in relation to the care and AACC DoLs.
- Provide support to the AACC Service Improvement & Delivery Manager in the administration of continuous improvement projects.
Contribute to the development of the role helping shape the new team structure.
Job description
Job responsibilities
The AACC Business Supervisor will be responsible for providing support for and delivery of the full range of management activities. This includes, but is not limited to:
- Manage the administration of the DoLs applications, including liaison with ICBs solicitors and Court of Protection and maintain DoLs tracker and ensure the AACC team is compliant with its legal requirements in relation to DoLs.
- Represent AACC at the daily discharge hub meetings, coordinate CHC discharges, escalate as needed.
- Receive poor practice concerns, ensure these are entered onto the system, sent to providers and returned, escalate to AACC leads to review once received back from providers.
- Support the restitution process.
- Manage exception reporting from AACC domiciliary care Zone Providers
- Coordinates complaints and compliments, including logging the complaint, populating the template and coordinating the response.
- Maintaining databases by collecting and inputting data relating to team activity and reporting information as necessary.
- Support with the administrative tasks in relation to Safeguarding ensuring that confidentiality is always maintained.
- Provide training and advice to colleagues, professionals and families in the basic principles of Personal Health Budgets.
- Support the AACC team to deliver personalisation through Personal Health Budgets (PHBs), including setting up PHBs and audit queries.
- Provide support as required in service specification development, redesign and service improvement discussions to help ensure that the best value for money and highest quality health services are secured within the available budget.
- Assist with the interpretation of national guidance and policies and identify how these should be translated into working practice.
- Provide effective line management support to Business Administration team members.
- Develop lessons learned process, provide analysis on previous years performance, and incorporate into future planning processes.
- To liaise with Data and Finance teams to support and resolve finance queries
- Assist with the production of monthly reports, outlining the performance against quality, operational, financial and performance targets, identifying areas of risk, providing recommendations for corrective action, and where appropriate co-ordinating the initiation of DoLS/LPA performance tools.
- Develop effective, collaborative relations with care service providers and our individuals and be aware of any potential commissioning and contractual issues.
- Establish and maintain positive links with Health, Social Care and Finance staff, and Integrated Teams e.g., Local Authority, Solicitors, Community health teams.
- To actively develop and manage relationships with external agencies which ensures they are held to account for providing requested evidence.
- Contribute to and implement proposals for service redesign and improvement in relation to the care and AACC DoLs.
- Provide support to the AACC Service Improvement & Delivery Manager in the administration of continuous improvement projects.
Contribute to the development of the role helping shape the new team structure.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent in relevant subject field. Minimum 2 years experience in business/administration/customer service environment
Previous Experience
Essential
- Proven experience of working within the NHS or Social Care Sector, minimum 2 years
- Evidenced administration experience, minimum 2 years
- Database management and working with complex data sets
- Training delivery
- Project management
- Line management
Desirable
- Experience of working across organisational and professional boundaries
Knowledge & Skills
Essential
- Understanding of national policy for DoLS and key issues faced on a regional and national level
- Understanding of the National Framework for CHC
- Understanding of the Personalisation Agenda
- Good working knowledge and experience of using Microsoft packages including Excel
- Evidence of excellent written and verbal communication skills at all levels
- Excellent data management skills with the ability to extract complex information
- Ability to work on own initiative in a pressurised environment
- Understanding of Equality & Diversity principles
- Robust understanding and knowledge of GDPR
- Flexible approach to work with the ability to problem solve and respond to sudden, unexpected demand.
Desirable
- Working knowledge of Broadcare patient management system
- Ability to identify opportunities and barriers affecting service development
- Ability to act autonomously demonstrating sound judgement in the absence of clear guidelines or precedents, recognising points for escalation
- Knowledge and understanding of other relevant health and social care legislation and initiatives
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent in relevant subject field. Minimum 2 years experience in business/administration/customer service environment
Previous Experience
Essential
- Proven experience of working within the NHS or Social Care Sector, minimum 2 years
- Evidenced administration experience, minimum 2 years
- Database management and working with complex data sets
- Training delivery
- Project management
- Line management
Desirable
- Experience of working across organisational and professional boundaries
Knowledge & Skills
Essential
- Understanding of national policy for DoLS and key issues faced on a regional and national level
- Understanding of the National Framework for CHC
- Understanding of the Personalisation Agenda
- Good working knowledge and experience of using Microsoft packages including Excel
- Evidence of excellent written and verbal communication skills at all levels
- Excellent data management skills with the ability to extract complex information
- Ability to work on own initiative in a pressurised environment
- Understanding of Equality & Diversity principles
- Robust understanding and knowledge of GDPR
- Flexible approach to work with the ability to problem solve and respond to sudden, unexpected demand.
Desirable
- Working knowledge of Broadcare patient management system
- Ability to identify opportunities and barriers affecting service development
- Ability to act autonomously demonstrating sound judgement in the absence of clear guidelines or precedents, recognising points for escalation
- Knowledge and understanding of other relevant health and social care legislation and initiatives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
