Job summary
We are looking for a highly motivated, dynamic, delivery focussed senior manager to lead the Programme Management Office (PMO) which provides PMO services to Lincolnshire ICB and the wider Lincolnshire system.
This is a critical role with significant responsibility for providing expertise on best practice project management methodologies and coaching and development support to the PMO and delivery teams. As the Head of PMO, accountable to Director of Strategic Planning, Integration and Partnerships, you will build, grow, and drive the Programme Management Office on a day-to-day basis.
In order to be successful you will have substantial experience in project and programme management developed through training and experience over an extended period of time. You will need to plan and organise a broad range of complex and interdependent activities that will form the PMO team's work, adjusting plans as required. This will involve managing a high degree of uncertainty, risk, alternative options and may impact at an individual or multiple organisational level.
The post holder will need to be able to build and maintain effective relationships with senior colleagues from across the local and national health and care system and will provide leadership and direction to programmes and projects across the Lincolnshire health and care system.
Main duties of the job
- Lead the Strategic Planning/Portfolio Support and Centre of Excellence functions of the PMO.
- Lead the effective management, administration and use of digital tools that support the planning and delivery of initiatives.
- Provide expertise on best practice project management methodologies, and coaching and development support to the PMO and delivery teams.
- Initiate and lead on activities related to the PMO's independent assurance role, such as audits.
- Work in a proactive and supportive manner with key stakeholders
- Lead the PMO team, including line management.
- Work with the wider Strategy, Planning & Partnerships team as a mutually supportive unit.
About us
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire, delivering the commitments set out in the NHS Long Term Plan. As a strategic commissioner the ICB is responsible for meeting the needs of the population through commissioning high quality services. It seeks to improve patient experience and is committed at looking at innovative ways to improve care and offer more choice.
Patients are at the heart of everything the ICB does and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally. In conjunction, with patient experience and the growing demands of our population, the ICB is facing increasing financial challenge. The ICB is required to manage expenditure within sustainable levels (in alignment to the Lincolnshire System Strategic Plan) through three types of scheme; system wide transformation, system wide efficiency, ICB only efficiency. The ICB will promote good governance and proper stewardship of public resources in pursuance of its goals and in meeting its statutory duties. Good corporate governance arrangements are critical to achieving the ICB's objectives and financial sustainability.
Job description
Job responsibilities
Qualifications, knowledge, training and experience required for post
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Comprehensive management experience at least 2 years at middle management level.
- Evidence of post qualifying and continuing professional development.
- Programme/project management qualification is desirable
- Knowledge of health care services and an appreciation and understanding of issues facing the NHS at local and national level
- Experience of working in a programme/project environment
- Practical experience of working in the Healthcare sector is desirable
- Experience of using programme and project management software is desirable
Duties
- Work closely with the Associate Director Planning & Transformation and programme leads to develop comprehensive and cohesive plans for Lincolnshire NHS which meet NHS England requirements and align with the priorities of the NHS Lincolnshire Joint Forward Plan 2023-2028.
- Apply the Lincolnshire approach and methodology to transformation and change.
- Responsible for the management of software to ensure it supports the planning, delivery, management reporting and assurance requirements of portfolios, programmes and projects in Lincolnshires system plan. This includes Programme and Project Management (PPM) Software (Aspyre) and the Future NHS Collaboration Platform.
- Draft reports and present complex information in a clear, understandable and audience-appropriate manner to senior management, boards and committees.
- Nurture key relationships and maintain networks internally and externally. Work collaboratively with SROs, programme directors, managers and members of other functions, to address inter-dependencies and ensure alignment.
- Be responsible for a high standard of work supporting the delivery of priority programmes and projects on time, to quality standards and in a cost-effective manner.
- Establish PMO governance, assurance and reporting structures for high priority programmes.
- Ensure that programmes and projects maintain business focus, have clear authority and that the context including risks are actively managed in alignment with the strategic priorities of NHS.
- Analyse, interpret and present complex data from a range of sources to highlight issues, risks and support decision making.
- Ensure the delivery of programmes and projects to comply with key performance indicators.
- Manage the performance of third parties (such as software suppliers/consultants /interims) to manage contracts and ensure deliverables are met in a timely manner and within budget.
- Manage the budget for the PMO, and ensure adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
- Facilitate negotiations between internal and external stakeholders that can be potentially hostile or antagonistic.
- Make recommendations, provide advice and prepare strategic reports/briefings for Directors and others as required.
Communication and relationship skills
- Highly developed interpersonal skills with the ability to influence and communicate complex information in an organised and appropriate manner to a variety of audiences.
- Able to build and maintain effective relationships with senior colleagues from across the local and national health and care system.
- Able to maintain objectivity and remain calm, confident and composed under pressure.
- Lead the PMO team.
- Facilitate negotiations between internal and external stakeholders that can be potentially hostile or antagonistic.
- Maintain position of leadership and authority amidst contentious and possible changing programme strategies in response to the wider environment.
- Positive and enthusiastic approach that supports, develops and motivates others to achieve objectives and seeks continuous improvement.
Analytical and judgment skills
- Undertake complex analysis and interpretation of data to produce reports for audit purposes, requiring high levels of concentration.
- Make judgements, in a context of highly complex situations and information. Taking personal accountability and acting with, or on behalf of, senior leaders.
- Able to judge the impact and reaction to information or reports and manage their reception and understanding to achieve agreed outcomes.
- Ensure PPM software is configured to track and report on project, programme and portfolio performance including progress and risks reporting.
Planning and organisation skills
- Lead the development of standard methods and processes to align with the Lincolnshire approach to transformation and change; developing consistent working practices and ensuring they are deployed appropriately and well.
- Plan and organise a broad range of complex and interdependent activities that will form the PMO teams work, adjusting plans as required. This will involve managing a high degree of uncertainty, risk, alternative options and may impact at an individual or multiple organisational level.
- Excellent time management and organisational skills.
- Ability to deliver on time.
- Ability to prioritise and plan and own workload, working independently and taking full responsibility for own activities and high-quality outputs.
- Flexible and adaptable.
- Able to work under pressure and to tight, sometimes conflicting, deadlines.
Physical skills
- To have due regard for own personal safety.
- May require occasional travel to locations across Lincolnshire.
- Standard keyboard skills needed requiring accuracy and speed.
- Confident user of IT, including Microsoft Office suite
- Hybrid working - home/office.
- Excellent verbal and written skills, including an ability to convey messages with accuracy and diplomacy to a range of individuals.
Responsibilities of the Post Holder
Direct/Indirect patient care
- No direct patient care responsibilities, but effective engagement with key stakeholders.
Policy and Service Development
- Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact service.
- Interprets corporate and national policies. The post holder will need to maintain a good knowledge of emerging policies from government departments for Planning Guidance, change management, constitution.
- Proposes changes to own function making recommendations for other service delivery.
Financial and physical resources
- The post holder manages the department budget and is responsible for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
Human Resources
- Directly mange the PMO team.
- Responsible for the recruitment of team staff, chair of recruitment panels and acting as the recruiting officer.
- Responsible for undertaking appraisal and personal development including progressing any disciplinary or capability issues.
Information resources
- Responsible for the operation and maintenance of the system wide PPM software (Aspyre).
- Manage supporting systems as required.
Research and Development
- Responsible for researching best practice (globally, private and public sector), interpreting its relevance and processes/practices which could be implemented successfully to achieve system reform (advising on policy implementation)
On-Call
- The post holder will be expected to join the NHS Lincolnshire ICB Emergency Prevention, Preparedness and Response Tactical on-call rota.
- Undertake all required Emergency Prevention, Preparedness and Response training as deemed appropriate
Job description
Job responsibilities
Qualifications, knowledge, training and experience required for post
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Comprehensive management experience at least 2 years at middle management level.
- Evidence of post qualifying and continuing professional development.
- Programme/project management qualification is desirable
- Knowledge of health care services and an appreciation and understanding of issues facing the NHS at local and national level
- Experience of working in a programme/project environment
- Practical experience of working in the Healthcare sector is desirable
- Experience of using programme and project management software is desirable
Duties
- Work closely with the Associate Director Planning & Transformation and programme leads to develop comprehensive and cohesive plans for Lincolnshire NHS which meet NHS England requirements and align with the priorities of the NHS Lincolnshire Joint Forward Plan 2023-2028.
- Apply the Lincolnshire approach and methodology to transformation and change.
- Responsible for the management of software to ensure it supports the planning, delivery, management reporting and assurance requirements of portfolios, programmes and projects in Lincolnshires system plan. This includes Programme and Project Management (PPM) Software (Aspyre) and the Future NHS Collaboration Platform.
- Draft reports and present complex information in a clear, understandable and audience-appropriate manner to senior management, boards and committees.
- Nurture key relationships and maintain networks internally and externally. Work collaboratively with SROs, programme directors, managers and members of other functions, to address inter-dependencies and ensure alignment.
- Be responsible for a high standard of work supporting the delivery of priority programmes and projects on time, to quality standards and in a cost-effective manner.
- Establish PMO governance, assurance and reporting structures for high priority programmes.
- Ensure that programmes and projects maintain business focus, have clear authority and that the context including risks are actively managed in alignment with the strategic priorities of NHS.
- Analyse, interpret and present complex data from a range of sources to highlight issues, risks and support decision making.
- Ensure the delivery of programmes and projects to comply with key performance indicators.
- Manage the performance of third parties (such as software suppliers/consultants /interims) to manage contracts and ensure deliverables are met in a timely manner and within budget.
- Manage the budget for the PMO, and ensure adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
- Facilitate negotiations between internal and external stakeholders that can be potentially hostile or antagonistic.
- Make recommendations, provide advice and prepare strategic reports/briefings for Directors and others as required.
Communication and relationship skills
- Highly developed interpersonal skills with the ability to influence and communicate complex information in an organised and appropriate manner to a variety of audiences.
- Able to build and maintain effective relationships with senior colleagues from across the local and national health and care system.
- Able to maintain objectivity and remain calm, confident and composed under pressure.
- Lead the PMO team.
- Facilitate negotiations between internal and external stakeholders that can be potentially hostile or antagonistic.
- Maintain position of leadership and authority amidst contentious and possible changing programme strategies in response to the wider environment.
- Positive and enthusiastic approach that supports, develops and motivates others to achieve objectives and seeks continuous improvement.
Analytical and judgment skills
- Undertake complex analysis and interpretation of data to produce reports for audit purposes, requiring high levels of concentration.
- Make judgements, in a context of highly complex situations and information. Taking personal accountability and acting with, or on behalf of, senior leaders.
- Able to judge the impact and reaction to information or reports and manage their reception and understanding to achieve agreed outcomes.
- Ensure PPM software is configured to track and report on project, programme and portfolio performance including progress and risks reporting.
Planning and organisation skills
- Lead the development of standard methods and processes to align with the Lincolnshire approach to transformation and change; developing consistent working practices and ensuring they are deployed appropriately and well.
- Plan and organise a broad range of complex and interdependent activities that will form the PMO teams work, adjusting plans as required. This will involve managing a high degree of uncertainty, risk, alternative options and may impact at an individual or multiple organisational level.
- Excellent time management and organisational skills.
- Ability to deliver on time.
- Ability to prioritise and plan and own workload, working independently and taking full responsibility for own activities and high-quality outputs.
- Flexible and adaptable.
- Able to work under pressure and to tight, sometimes conflicting, deadlines.
Physical skills
- To have due regard for own personal safety.
- May require occasional travel to locations across Lincolnshire.
- Standard keyboard skills needed requiring accuracy and speed.
- Confident user of IT, including Microsoft Office suite
- Hybrid working - home/office.
- Excellent verbal and written skills, including an ability to convey messages with accuracy and diplomacy to a range of individuals.
Responsibilities of the Post Holder
Direct/Indirect patient care
- No direct patient care responsibilities, but effective engagement with key stakeholders.
Policy and Service Development
- Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLAs) which may impact service.
- Interprets corporate and national policies. The post holder will need to maintain a good knowledge of emerging policies from government departments for Planning Guidance, change management, constitution.
- Proposes changes to own function making recommendations for other service delivery.
Financial and physical resources
- The post holder manages the department budget and is responsible for ensuring adherence to the budget, ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
Human Resources
- Directly mange the PMO team.
- Responsible for the recruitment of team staff, chair of recruitment panels and acting as the recruiting officer.
- Responsible for undertaking appraisal and personal development including progressing any disciplinary or capability issues.
Information resources
- Responsible for the operation and maintenance of the system wide PPM software (Aspyre).
- Manage supporting systems as required.
Research and Development
- Responsible for researching best practice (globally, private and public sector), interpreting its relevance and processes/practices which could be implemented successfully to achieve system reform (advising on policy implementation)
On-Call
- The post holder will be expected to join the NHS Lincolnshire ICB Emergency Prevention, Preparedness and Response Tactical on-call rota.
- Undertake all required Emergency Prevention, Preparedness and Response training as deemed appropriate
Person Specification
Qualifications & Knowledge
Essential
- Project/Programme Managment Qualification
- Educated to Masters level or equivalant
- Comprehensive management experience at least 2 years at middle management level.
Desirable
- PMO/programme/project management qualification, eg P3O, MSP, PRINCE2, APM
- Change Management Qualification
Experience
Essential
- Experience of receiving highly complex, sensitive or contentious information
- Negotiating with senior stakeholders on difficult and controversial issues
- Demonstrable capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Subject matter expertise in programme and project management.
- Experience of managing and motivating a team and reviewing performance of the individuals.
Desirable
- Previous experience working in health and/or social care
- Experience of using and configuring PPM software or similar
Evidence of Knowledge
Essential
- Understanding of Lincolnshire System
- Understanding of ICS/NHS Policy and Direction
Skills
Essential
- Ability to cope under pressure and meet deadlines
- Awareness of equality and valuing diversity principles
- Effective organiser, influencer and networker
Person Specification
Qualifications & Knowledge
Essential
- Project/Programme Managment Qualification
- Educated to Masters level or equivalant
- Comprehensive management experience at least 2 years at middle management level.
Desirable
- PMO/programme/project management qualification, eg P3O, MSP, PRINCE2, APM
- Change Management Qualification
Experience
Essential
- Experience of receiving highly complex, sensitive or contentious information
- Negotiating with senior stakeholders on difficult and controversial issues
- Demonstrable capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Subject matter expertise in programme and project management.
- Experience of managing and motivating a team and reviewing performance of the individuals.
Desirable
- Previous experience working in health and/or social care
- Experience of using and configuring PPM software or similar
Evidence of Knowledge
Essential
- Understanding of Lincolnshire System
- Understanding of ICS/NHS Policy and Direction
Skills
Essential
- Ability to cope under pressure and meet deadlines
- Awareness of equality and valuing diversity principles
- Effective organiser, influencer and networker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
