Job summary
We are looking to recruit to a team of 2 Quality Support Officers to provide administration and programme support to the ICB Quality Teams and particularly the Deputy Directors of Nursing and Quality. These are established posts but due to existing staff moving into other roles both within the Quality Team and elsewhere within the Lincolnshire System the three posts have now become vacant.
Main duties of the job
The post holder will work as a member of the NHS Lincolnshire Integrated Care Board Quality and Nursing Team.
You will have a patient centred approach at all times and will be able to demonstrate a passion and drive for improving patient experience and safety. There will be occasional contact with members of the public and health service users and therefore experience of dealing with the public would be an advantage. Some of these maybe challenging conversations where people have become frustrated trying to navigate services and you will be able to deal with that with empathy and compassion.
About us
Whilst the main elements of the role are office based and administrative there are opportunities to support quality partnership work out and about with system providers. The role is Monday to Friday within normal office hours, although there may be rare requests to work outside of this within an agreed framework. The system response to the COVID-19 Pandemic is a good example of this where the Quality Teams were expected to mobilise cover to 7 day working. As a team of 2 you would be expected to cover each other during periods of leave.
The role is hugely varied and whilst much of the work can be planned, there is also the need to respond to unanticipated demands and situations. The Quality Team work across NHS Trusts, ambulances, primary care and social care and have a responsibility for NHS services from pre-birth/maternity, children and right through to older adults, frailty and end of life care.
If you are looking for a role where you can make a difference and want to join a supportive, committed team then we look forward to hearing from you. If you would like to discuss further please contact Terry Vine, Deputy Director of Nursing and Quality, 07583 906557 or email terryvine@nhs.net .
Job description
Job responsibilities
- Manage the diaries for the Deputy Director of Nursing and Quality and locality team on a day to day basis.
- Prioritise requests for meetings on behalf of the Deputy Director of Nursing and Quality.
- Provide coordination of and participate in relevant internal and external working groups and provide project advice and support where requested in relation to Quality Improvement & Assurance
- Support the Deputy Director of Nursing and Quality to plan and manage a programme of quality themed visits with providers to provide additional assurance of both quality and patient experience.
- To co-ordinate and support a variety of meetings, including the production of agendas, reports and minutes where appropriate, ensuring staff, patients and other agencies are informed of relevant decisions as necessary
Job description
Job responsibilities
- Manage the diaries for the Deputy Director of Nursing and Quality and locality team on a day to day basis.
- Prioritise requests for meetings on behalf of the Deputy Director of Nursing and Quality.
- Provide coordination of and participate in relevant internal and external working groups and provide project advice and support where requested in relation to Quality Improvement & Assurance
- Support the Deputy Director of Nursing and Quality to plan and manage a programme of quality themed visits with providers to provide additional assurance of both quality and patient experience.
- To co-ordinate and support a variety of meetings, including the production of agendas, reports and minutes where appropriate, ensuring staff, patients and other agencies are informed of relevant decisions as necessary
Person Specification
Qualifications
Essential
- Educated to A Level/NVQ Level 3 Administration BTEC or have equivalent experience
- Strong working knowledge of IT packages, i.e. Word, Excel, PowerPoint, Outlook and Internet.
Desirable
- Educated to degree level or demonstrates ability to work at degree level.
- PRINCE ll project management or equivalent qualification.
- Appropriate IT/Business qualifications to Diploma level
Experience
Essential
- Previous knowledge and experience of a full range of administrative procedures preferably within an NHS environment.
- Experience of dealing with members of the public and dealing with complaints/dissatisfaction.
- Experience of taking formal minutes.
Skills
Essential
- Proven interpersonal, verbal and written skills.
- Good organisational and time management skills.
- Ability to work under pressure and meet deadlines
- Skilled and sensitive communicator, confident in dealing with staff, patients and service users at all levels and with issues which may be highly contentious.
Desirable
- Understanding of NHS culture/structure.
- Knowledge of NHS ordering/procurement and invoice payment systems.
Person Specification
Qualifications
Essential
- Educated to A Level/NVQ Level 3 Administration BTEC or have equivalent experience
- Strong working knowledge of IT packages, i.e. Word, Excel, PowerPoint, Outlook and Internet.
Desirable
- Educated to degree level or demonstrates ability to work at degree level.
- PRINCE ll project management or equivalent qualification.
- Appropriate IT/Business qualifications to Diploma level
Experience
Essential
- Previous knowledge and experience of a full range of administrative procedures preferably within an NHS environment.
- Experience of dealing with members of the public and dealing with complaints/dissatisfaction.
- Experience of taking formal minutes.
Skills
Essential
- Proven interpersonal, verbal and written skills.
- Good organisational and time management skills.
- Ability to work under pressure and meet deadlines
- Skilled and sensitive communicator, confident in dealing with staff, patients and service users at all levels and with issues which may be highly contentious.
Desirable
- Understanding of NHS culture/structure.
- Knowledge of NHS ordering/procurement and invoice payment systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
