Head of SCC & EPRR

Job description

Job responsibilities

Key Working Relationships

• Operate effectively in a demanding environment and proactively engage with staff at all levels across the ICB, Local Authorities and in provider organisations across the system.
• Lead on senior level relationships with relevant colleagues at NHSE, including representing and deputising for the System Delivery Director and AEO as required in NHSE forums and groups.
• Provide and receive highly complex, sensitive, and contentious information and presenting information to a wide range of stakeholders in a formal setting.
• Working autonomously whilst ensuring that the System Delivery Director is continually briefed and assured on operational arrangements and escalations. As such, the role will work directly to the System Delivery Director to ensure that decision making and planning are embedded in operational and organisational priorities and support the AEO in delivering the EPRR core standards and duties.
• Commit to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues.
• Lead on relevant internal and external working groups/projects, services, and initiatives to provide SCC and EPRR insight as well as information and analytical advice and expertise.
• Overseeing the team to develop and integrate SCC and EPRR processes and plans that align to the overall strategy. Therefore, applying core standards strategically and ensuring a proactive and reactive approach.
• Present verbal, written and numerical information and issues, explaining complexities, to a wide range of internal and external stakeholders.

3. Functional Responsibilities

3.1 Operational

Lead and manage the team with a direct reporting line to the System Delivery Director and AEO in relation to assurance and highlighting risks in relation to incident management.

To maintain robust relationships with NHSE, ensuring that there is a robust and effective process for both the implementation of the SCC technical specification, core standards and ongoing reporting and facilitation on key priority areas.

Developing and implementing qualitative and quantitative measures to determine performance against relevant project plans within the Urgent Care Programme. Reporting progress against the plan through personal representation at senior management forums and by written reports to appropriate boards and groups of staff.

Presenting complex information on all aspects of operational resilience and emergency planning in a clear, understandable, and audience-appropriate manner to senior management and board level groups.

Lead responsibility for the LHRP and sub-groups.

Deputise for the AEO/System Delivery Director at the LRF Exec and relevant sub and working groups.

Maintain robust reporting structures to the ICB Committees and Board as per statutory responsibilities.

To be on-call and prepared to support the response to incidents outside of core working hours.

To lead the development of a core team working across 7 days including relevant escalations, processes and reporting lines are in place.

Supporting all teams across the ICB to understand and hold relevant responsibility in relation to both the SCC and EPRR function.

To maintain close working and effective relationships with key external stakeholders

To work closely with execs and senior managers to ensure directorate level responsibilities are maintained.

To represent the ICB at senior level meetings.

3.2 Planning, Training and Exercising

Support the senior leadership of the ICB in the identification, mitigation, and management of EPRR risk including preparedness to respond to major and critical incidents and business continuity risks affecting the ICB.

Research and develop programmes to contribute to the advancement of emergency planning and a health context, and act as a source of expertise and professional point of contact on Emergency Planning and Business continuity for the system.

Work closely with system partners and across teams to ensure plans, policies and action cards are current and relevant to the responsibilities across the system.

Plan and organise a broad range of complex activities that will test current emergency plans, policies and procedures and lead on communication of these throughout the ICB.

Lead the system in developing an annual plan for exercises ensuring that it aligns with the levels of risk.

Plan and deliver ICB and system wide exercises.

Lead the management of training for all levels of staff across the organisation to ensure that the ICB meets all the requirements as set out in current guidance and legislation.

Lead on the implementation and provision of training to meet the needs of the ICB whilst also ensuring that the system has relevant training.

Provide and embed an effective business continuity structure for the ICB.

Working with the AEO, take a lead role in ensuring that the LHRP is strategic in operation and is focused on the priorities in relation to the levels of risk.

3.3 On-call and Incident Response

Ensure the AEO is fully briefed and supported with system response.

Facilitate and support the ICBs response to critical and major incidents, including system critical incidents, and emergencies as appropriate, acting as a specialist knowledge resource in all aspects of emergency planning offering detailed advice across the ICB and external partner organisations.

Lead on de-briefing for ICB and system wide incidents.

Lead on the ICB and system incident response plan, ensuring that it is current and responsive to the range of incidents that may be experienced across the system.

Ensure that there are suitable arrangements in place for the ICB to quickly establish an incident room (virtual and physical).

Lead responsibility for developing and co-ordinating the training of on-call ICB staff and supporting staff i.e. Loggists both for new staff as well as ongoing training.

Liaise with directors and senior managers in the ICB to ensure they are aware of their responsibilities in co-ordination and delivery of NHS services in a major / critical incident.

Take a lead role for the system and health in TCGs and where required SCGs, ensuring effective information cascade to system partners and internal teams.

Work closely with Communications Team members to ensure timely and efficient management of information in relation to the incident as well as providing effective targeted internal and external communications to support response.

Person Specification

Knowledge, Training and Experience

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in a specialist area.
• Senior level experience in EPRR and/or SCC/UEC operational delivery.
• Demonstrable senior management experience.
• Must have an understanding of the EPRR framework and applying this in the context of ICBs as category 1 responders.
• Detailed understanding of the ICB, system, provider collaborative, provider and Place arrangements.
• Experience of delivering against competing priorities and deadlines while also directing the work of teams/individuals.

Desirable

• Hold a professional qualification in EPRR.

Communication Skills

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
• Able to represent the ICB in relation to both SCC and EPRR at a local, regional and possibly national level.
• Able to assimilate complex information and present across a wide range of stakeholders, including at times in highly pressurised environments.
• Able to communicate confidently internally and externally to the NHS.

Analytical

Essential

• Problem solving skills and ability to respond to sudden unexpected demands.
• Ability to analyse complex facts and situations as part of horizon scanning.
• Comfortable in leading on decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking - ability to understand interdependencies between complex priorities.

Planning Skills

Essential

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
• Demonstrable experience of delivering results through the development and management of teams to ensure success and use a range of levers in the absence of direct line management responsibility.

Management Skills

Essential

• Must be able to prioritise own work effectively and be able to direct activities of others.
• Experience of managing and motivating a team and reviewing performance of the individuals.

Autonomy Freedom to Act

Essential

• To confidently represent both the SCC and EPRR functions and risk management within a wide range of forums and across stakeholders.

Physical Skills

Essential

• Working knowledge of Microsoft Office
• Able to travel and work across sites where required.

Equality and Diversity

Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.

Financial and Physical Resources

Essential

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Nottingham and Nottinghamshire Integrated Care Board

Address

Sir John Robinson House

Sir John Robinson Way

Arnold

NG5 6DB

Employer's website

https://notts.icb.nhs.uk/ (Opens in a new tab)