Job summary
- The post holder will work as part of a dynamic team in delivering an effective service supporting the Associate Medical Director (Pharmacy), Pharmacy Clinical Advisor and staff across the Medical Directorate, East Midlands Covid Vaccination Programme, Primary Care Commissioning and the wider East Midlands health sector.
- The post holder will support the provision of pharmaceutical advice on matters relating to the practice of pharmacy, including supporting investigating concerns about performance of NHS pharmacy contractors, complaints, and other quality issues.
- The post holder will support the delivery of an efficient, effective, and high quality professional and well-co-ordinated service capable of meeting all statutory, regulatory and NHS requirements in relation to Community Pharmacy.
- The post holder will be expected to visit sites to complete both site assurance and investigations and will support the delivery of specific ad hoc pieces of work throughout East Midlands under the direction of their line manager. Travel throughout East Midlands will therefore be required.
- The post holder will contribute to the development of community pharmacy services in primary care including partnership working with patients and healthcare professionals to deliver safe, appropriate, rational, evidence-based services for patients across the East Midlands.
Main duties of the job
- Acts on own initiative
- Authority to act for the ICB
- The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders
- The post holder must liaise with a wide range of people, partner organisations and agencies, both internally and externally on behalf of the Associate Medical Director (Pharmacy), ensuring that a professional image is maintained at all times through appropriate use of language and behaviour.
- The post holder will act independently within agreed guidelines and standard operating procedures
- Combination of sitting, standing, and walking.
- Occasional light physical effort
- Required to travel to other venues within Nottingham and Nottinghamshire ICB and East Midlands region.
- Long periods of VDU work
- Frequently maintain concentration for long periods of time, while writing, checking, or evaluating information. Ability to demonstrate original thought
- Ability to switch tasks as a result of managing multiple projects or as a result of interruptions and/or arising situations requiring urgent attention. Expect to handle competing priorities on most days
- Work pattern unpredictable - need to be flexible enough to change work plans if deadlines or priorities change unpredictably
About us
NHS Nottingham and Nottinghamshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Nottingham and Nottinghamshire. We were formed with the intention to improve population health and collaborate with local partners (NHS, Local Authority and Third Sector) to deliver high quality health and social care provision to our local population.
We have accountability for the system delivery of the ICS' priorities such as improving outcomes in population health and healthcare, tackling inequalities in outcomes, experience, and access, enhancing productivity and value for money, and helping the NHS support broader social and economic development.
We seek to improve the patient experience and are committed at looking at innovative ways we can improve care and offer access and choice to our patients. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally. In conjunction, with patient experience and the growing demands of our population; we are facing significant financial challenge. We are required to reduce expenditure to sustainable levels (ICS 5-year strategic plan).
The ambitions are great, but so are the opportunities to be part of our new and evolving organisation, to make positive impactful change to the health and social care agenda across Nottingham and Nottinghamshire.
Job description
Job responsibilities
- To contribute to the development of clinical governance and medicines safety services that reduces risk and promotes safety in relation to the Community Pharmacy agenda.
- To support the internal governance workstreams and processes within the ICB primary care contracting team.
- To attend Community Pharmacy meetings as appropriate.
- To support the Primary Care Contracting Team, in order to plan and prioritise a community pharmacy work programme.
- To develop specialist medicines optimisation governance and safety packages and audits for use within community pharmacies, as applicable.
- To co-ordinate and deliver support and advice to community pharmacies providing a service that improves the safety and quality of prescribing.
- To undertake quality monitoring governance visits to dispensing doctors as appropriate to contractual demand.
- To produce and present complex and sensitive reports detailing governance and safety work, recommendations, and assistance in the implementation of these recommendations.
- To implement local and national governance policies and propose changes to working practices in community pharmacies. This includes the development and implementation of standard operating procedures within own specialist area and input to those beyond own area.
- To co-ordinate the production of guidance, policies and procedures related to community pharmacy.
- To co-ordinate and facilitate partnerships for community pharmacies with multi-disciplinary teams within primary care
- To support the assessment and review of community pharmacy services and provide support to improve current practice.
- To support medicines incidents investigations in community pharmacy on behalf of the ICB, Local Authorities (LA) and Care Quality Commission (CQC).
- To maintain and provide complex and sensitive medicines optimisation advice to patients, carers, and service users in accordance with clearly defined policies e.g., NICE
- To maintain confidentiality of information, including prescribing data, always in accordance with the data protection act and Caldicott guidance
- To lead on the production and delivery of newsletters, patient/carer leaflets, promotional display material to support, promote and ensure best practice linked to Community Pharmacy initiatives.
- To liaise with senior ICB staff, Local Authority staff, medicines optimisation teams, care home and home care staff to co-ordinate the day-to-day provision of governance services to ensure robust processes are in place, within Community Pharmacy.
- To liaise with staff from neighbouring and local ICBs and local authorities across the East Midlands to share good practice.
- The post holder will act independently within agreed guidelines and standard operating procedures.
- The post holder will develop their role, identify service needs and prioritise work appropriately.
- The post holder will be responsible for facilitating their professional continual development.
- Any other duties commensurate with the posts banding, as defined by line management.
Job description
Job responsibilities
- To contribute to the development of clinical governance and medicines safety services that reduces risk and promotes safety in relation to the Community Pharmacy agenda.
- To support the internal governance workstreams and processes within the ICB primary care contracting team.
- To attend Community Pharmacy meetings as appropriate.
- To support the Primary Care Contracting Team, in order to plan and prioritise a community pharmacy work programme.
- To develop specialist medicines optimisation governance and safety packages and audits for use within community pharmacies, as applicable.
- To co-ordinate and deliver support and advice to community pharmacies providing a service that improves the safety and quality of prescribing.
- To undertake quality monitoring governance visits to dispensing doctors as appropriate to contractual demand.
- To produce and present complex and sensitive reports detailing governance and safety work, recommendations, and assistance in the implementation of these recommendations.
- To implement local and national governance policies and propose changes to working practices in community pharmacies. This includes the development and implementation of standard operating procedures within own specialist area and input to those beyond own area.
- To co-ordinate the production of guidance, policies and procedures related to community pharmacy.
- To co-ordinate and facilitate partnerships for community pharmacies with multi-disciplinary teams within primary care
- To support the assessment and review of community pharmacy services and provide support to improve current practice.
- To support medicines incidents investigations in community pharmacy on behalf of the ICB, Local Authorities (LA) and Care Quality Commission (CQC).
- To maintain and provide complex and sensitive medicines optimisation advice to patients, carers, and service users in accordance with clearly defined policies e.g., NICE
- To maintain confidentiality of information, including prescribing data, always in accordance with the data protection act and Caldicott guidance
- To lead on the production and delivery of newsletters, patient/carer leaflets, promotional display material to support, promote and ensure best practice linked to Community Pharmacy initiatives.
- To liaise with senior ICB staff, Local Authority staff, medicines optimisation teams, care home and home care staff to co-ordinate the day-to-day provision of governance services to ensure robust processes are in place, within Community Pharmacy.
- To liaise with staff from neighbouring and local ICBs and local authorities across the East Midlands to share good practice.
- The post holder will act independently within agreed guidelines and standard operating procedures.
- The post holder will develop their role, identify service needs and prioritise work appropriately.
- The post holder will be responsible for facilitating their professional continual development.
- Any other duties commensurate with the posts banding, as defined by line management.
Person Specification
Skills and Capabilities
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audience.
- An ability to maintain confidentiality and trust especially when communicating complex and sensitive information
- Ability to liaise with patients and health care professionals and respond where appropriate in a confidential and professional manner
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Excellent time management skills with the ability to re-prioritise when required
- Skills to support project management and facilitation.
- Skills to support aspects of projects ensuring they meet financial targets.
- Skills for nurturing key relationships and maintaining networks.
- Strategic ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address any medicines related issues
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Able to focus on designated tasks
- Ability to establish and maintain effective working relationships with a wide range of healthcare professionals internal and external
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Ability to work with multi-agency agendas
- Good interpersonal, influencing and negotiation skills
Knowledge and Experience
Essential
- Standard IT and keyboard skills.
- Working knowledge of Microsoft Office software e.g., Word and Excel
- Familiarity with drug names and awareness of basic clinical information and evidence-based information
- Awareness of law and good practice relating to medicines.
- Knowledge of audit processes
- Knowledge of ICB role in primary care and medicines optimisation.
- Good understanding of local and national prescribing policies and contracts
- Primary and/or secondary care experience (primary care experience may be from Community Pharmacy)
- Experience of working in a multidisciplinary team
- Experience of working with prescribing data
- Experience of handling sensitive data and information
- Understand the need for governance procedures within an organisation
- Experience of carrying out audits and understanding the process
- Experience of drug usage evaluation and financial reporting
- Experience of project management and use of information systems
- Workforce development knowledge and experience
- Training experience
Qualifications
Essential
- Pharmacy Technician qualification e.g., BTEC or Diploma in Pharmaceutical sciences allowing registration with a professional body - General Pharmaceutical Council
- Qualification and knowledge to be supported by an extensive CPD portfolio, including short courses or structured self-study in a relevant specialism.
Person Specification
Skills and Capabilities
Essential
- Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audience.
- An ability to maintain confidentiality and trust especially when communicating complex and sensitive information
- Ability to liaise with patients and health care professionals and respond where appropriate in a confidential and professional manner
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- Excellent time management skills with the ability to re-prioritise when required
- Skills to support project management and facilitation.
- Skills to support aspects of projects ensuring they meet financial targets.
- Skills for nurturing key relationships and maintaining networks.
- Strategic ability to analyse and interpret information, pre-empt, and evaluate issues, and recommend and appropriate course of action to address any medicines related issues
- Independent thinker with demonstrated good judgement, problem-solving and analytical skills
- Able to focus on designated tasks
- Ability to establish and maintain effective working relationships with a wide range of healthcare professionals internal and external
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Ability to work with multi-agency agendas
- Good interpersonal, influencing and negotiation skills
Knowledge and Experience
Essential
- Standard IT and keyboard skills.
- Working knowledge of Microsoft Office software e.g., Word and Excel
- Familiarity with drug names and awareness of basic clinical information and evidence-based information
- Awareness of law and good practice relating to medicines.
- Knowledge of audit processes
- Knowledge of ICB role in primary care and medicines optimisation.
- Good understanding of local and national prescribing policies and contracts
- Primary and/or secondary care experience (primary care experience may be from Community Pharmacy)
- Experience of working in a multidisciplinary team
- Experience of working with prescribing data
- Experience of handling sensitive data and information
- Understand the need for governance procedures within an organisation
- Experience of carrying out audits and understanding the process
- Experience of drug usage evaluation and financial reporting
- Experience of project management and use of information systems
- Workforce development knowledge and experience
- Training experience
Qualifications
Essential
- Pharmacy Technician qualification e.g., BTEC or Diploma in Pharmaceutical sciences allowing registration with a professional body - General Pharmaceutical Council
- Qualification and knowledge to be supported by an extensive CPD portfolio, including short courses or structured self-study in a relevant specialism.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
