Senior Mental Health Commissioning Manager

Job responsibilities

Key responsibilities

• Continuous review of performance and impact of transformation and redesign to inform any immediate actions required and to develop future commissioning plans.
• Ensuring a comprehensive range of high quality, responsive and efficient services are redesigned and delivered within allocated resources
• Ensuring that redesigned services meet local system priorities, national requirements including performance standards, embrace innovation and transformation and are grounded in robust methodologies and evidence-base.
• Ensuring the effective mobilisation and full implementation of new
• Understanding blockages in patient pathways and identifying solutions and developing plans to reduce
• Analyse and interpret complex data such as contract activity, demand and capacity data, finance or performance data, present findings and produce reports in order to query variances or anomalies, inform planning decisions or manage provider performance.
• Ensure a population health management is utilised to inform commissioning plans, specifically ensuring plans identify and address health inequalities
• Lead a portfolio of work areas, working with partners to undertake service reviews, service specification development and pathway redesign to help ensure that the best value for money and highest quality services are secured within the available resources and specifications comply with contract terms and conditions.
• Co-ordinate the impact assessment of changes in national policy on contracts so that, working closely with providers, there is a managed process for the development of the contracts.
• Work with the contracting function to deliver the CCGs commissioning intentions through the planning, negotiation and performance management of health care contracts. The contracts will secure agreement to service innovation and reform and the adoption of best practice to deliver good patient experience, outcomes, national standards and value for money. Contracts must contain agreed clinical pathways, service standards and outcomes based service specifications.
• Provide assurance to the ICB/CCG, NHSEI and system partners on mental health performance and the impact of action taken to rectify areas of concern.
• Work across the ICS and ICPs to develop and deliver mental health commissioning requirements, including outcomes measures and population health management initiatives.
• Ensure that the ICB/CCG has clear and robust contracts for the commissioning portfolio covered by the role and that commissioning intentions are accurately and robustly reflected.
• Embed a culture of efficiency, effectiveness, productivity, sustainability and value for money for all commissioning responsibilities.
• Contribute to the development of, and embedding of, a culture of collaborative commissioning with local authority and public health partners

Leadership skills and behaviours

• Provide effective leadership for staff and act as a role model across the ICB/CCG and ICS.
• Support the development of an open, supportive, can do culture and approach across the ICB/CCG and ICS, which challenges the status quo and delivers real improvements for patients.
• Work with other members of the team teams to deliver and embed transformational change at scale.
• Create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensures we meet our duty to uphold and promote equality.
• Actively support the development of individuals and teams through personal development planning, coaching and mentoring.
• Work in partnership with others and as part of cross-directorate/sector teams to deliver successful outcomes.
• Support the organisations ways of working, model its values and champion the NHS Constitution.
• Ensure regular, productive and open communication with staff.
• The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues.
• Lead as the expert; integrating systems and managing effective working relationships with the appropriate stakeholders.
• Drive and challenge each key working relationship to innovate with drive reform to achieve agreed objectives.
• Provide and receive highly complex, highly sensitive and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings.
• Manage potentially aggressive and/or antagonistic situations with staff and stakeholders within change programmes for successful outcomes.
• Deal with highly complex and conflicting subject matter problems or in day to day work load in workshops, meetings, one on one communications and other events, comprising various parts of the business.
• Nurture key relationships with clinicians, senior and high profile individuals and be responsible for the maintenance of networks.
• Develop key relationships with colleagues in place based partnerships and local authorities to promote and embed a collaborative commissioning approach
• Link with managers and members of transformation initiatives to address inter-dependencies and ensure alignment.
• Employ effective communication, negotiation and influencing skills to enable an effective change management with stakeholders at all levels (including senior management) who may hold differing and contentious views.
• Represent the ICB/CCG in sensitive and political situations, delivering difficult messages where required to high-level audiences.
• Effective stakeholder management across different areas and at all levels, maintaining relationships with key and high profile stakeholders, such as key strategic regional and national policy makers.
• Ensure optimum engagement, securing appropriate buy in, support and understanding.

Values and behaviours

Essential

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
• Demonstrably involves patients and the public in their work
• Consistently works in line with CCG values and Nolan Principles
• Values diversity and difference, operates with integrity and openness
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
• Uses evidence to make improvements, seeks out innovation
• Actively develops themselves and others

Skills and capabilities

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups;
• Evidence of relevant continued professional development
• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
• Ability to understand a broad range of complex information quickly and make recommendations where opinions differ/no obvious solution
• Must be able to use initiative to decide relevant actions and make recommendations, with the aim of improving deliverables and compliance to policies.
• Must be able to prioritise own work effectively and be able to direct activities of others
• Ability to make decisions autonomously on difficult issues when required, working to tight and often changing timescales
• Effective organiser, influencer and networker
• Adaptability, flexibility and ability to cope with uncertainty and change
• An effective people manager, who sets high standards, motivates and develops staff and stakeholders and promotes personal, organisational and cultural development
• A willingness and ability to both learn from the past but also challenge one's self and others to think creatively and seek out innovation and spread it to generate new solutions to current and future challenges
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
• Resilience, independence of thought, emotional intelligence, the ability to work through conflict and ambiguity and the ability to demonstrate a range of leadership styles to secure results through high-level influencing skills
• Knowledge and experience of NHS contracting approaches and commercial best practice.
• Working knowledge of Microsoft Office and standard keyboard skills

Knowledge

Essential

• Demonstrable understanding of the health and social care political environment and evidence-based approach to decision making
• Extensive specialist knowledge of the whole health and care system in relation to mental health to enable appropriate decision making on area-wide issues, taking into account legal, ethical and regulatory requirements associated with large scale change and public consultation
• Knowledge and delivery of effective governance/accountability systems to secure quality, performance and Value For Money (VFM) improvement at both organisation and system level
• Demonstrate appreciation and acknowledgment of the range and complexities of diversity; self-awareness in terms of emotional intelligence, biases and personal triggers; cultural competence - cultural sensitivity and awareness
• Appreciation and understanding of the current and future health and social care integration architecture
• Knowledge of Financial Systems e.g., monitoring budget management, processing invoices and procurement

Experience

Essential

• Previous experience of working jointly across the health and social care system to develop services for citizens/patients and their families
• Experience of interpreting and implementing national guidance and directives
• Experience of managing and developing staff, motivating a team and reviewing performance of the individuals.
• In depth expert experience of commissioning, contracting and healthcare reform within the NHS or a comparable complex environment

Qualifications

Essential

• Educated to degree level with a Masters or equivalent qualification or experience
• Project Management Qualification
• Evidence of continued professional development