Job summary
Continuing Healthcare (CHC) - Training and Development Lead
Band 7 (agenda for change)
Permanent 37.5 hours per week
Based in Acton House, Worcester or St Owen's Street, Hereford.
NHS Herefordshire and Worcestershire Integrated Care Board
Main duties of the job
Are you passionate about education and the development of NHS Continuing Healthcare? If so, an exciting opportunity has arisen for a suitably qualified and experienced Continuing Healthcare educator from a nursing background, to work with Herefordshire and Worcestershire ICB Continuing Healthcare team.
As the CHC Training & Development Lead, you will play a pivotal role in the development and execution of CHC education and training programmes for all staff within Herefordshire and Worcestershire ICB and key contact for the CHC training requirements of external stakeholders.
About us
NHS Herefordshire and Worcestershire ICB is the NHS organisation responsible for planning, buying and monitoring health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England.
We have a workforce of over 250 employees and hold a budget of £1.19 billion to commission hospital, community and mental health services. Our organisation is a dynamic, forward-looking and vibrant place to work, set within the backdrop of some of the country's most beautiful countryside.
Job description
Job responsibilities
Main duties of the job
To develop, facilitate, implement and, where appropriate lead, education and training as required, to meet the requirements of national and local initiatives across the CHC team, system partners and wider stakeholders.
- Plan, organise and facilitate training and development events / courses
- Ensure a rolling training programme is in place to ensure consistency of service delivery to ensure NHS CHC Framework delivered according to statutory responsibilities
- Addressing core training for core CHC operational staff as well as bespoke training & individual development needs to specific groups ie IPA, business support
- Responsible for the development of learning materials, including the appropriate curation of materials from existing sources and the creation of new materials to meet identified needs.
- Responsible for ensuring excellence in the staff learning experience through analysis of data from feedback surveys and evaluation audits.
- Triangulate learning from complaints, IRPs and appeals to ensure themes are captured and training is tailored to gaps in quality and/or performance
- Ensure consistency in use of digital systems across operational and administration staff.
- Responsible for annual training needs analysis across the team
- Working collaboratively with key staff involved in the CHC process
Job description
Job responsibilities
Main duties of the job
To develop, facilitate, implement and, where appropriate lead, education and training as required, to meet the requirements of national and local initiatives across the CHC team, system partners and wider stakeholders.
- Plan, organise and facilitate training and development events / courses
- Ensure a rolling training programme is in place to ensure consistency of service delivery to ensure NHS CHC Framework delivered according to statutory responsibilities
- Addressing core training for core CHC operational staff as well as bespoke training & individual development needs to specific groups ie IPA, business support
- Responsible for the development of learning materials, including the appropriate curation of materials from existing sources and the creation of new materials to meet identified needs.
- Responsible for ensuring excellence in the staff learning experience through analysis of data from feedback surveys and evaluation audits.
- Triangulate learning from complaints, IRPs and appeals to ensure themes are captured and training is tailored to gaps in quality and/or performance
- Ensure consistency in use of digital systems across operational and administration staff.
- Responsible for annual training needs analysis across the team
- Working collaboratively with key staff involved in the CHC process
Person Specification
Qualification
Essential
- Relevant degree/professional qualification in Nursing (RGN, RNLD, RMN)
- Evidence of continuous professional development in relevant subject
Experience
Essential
- Knowledge of working with a Management System
- An excellent knowledge of Microsoft Excel and Word evidenced through relevant qualifications or demonstrated experience
- Experience in a supervisory role.
- Experience of working in a customer focussed service environment.
Desirable
Skills
Essential
- Able to demonstrate ability to confidently analyse and present large amounts of statistical data in meetings.
- Able to demonstrate experience of facilitating/training large groups of staff in person and via MS teams.
- Ability to initiate, create and implement procedures
- Methodical approach to organisation of delivery of tasks, with excellent attention to detail.
Personal Qualities
Essential
- Self-motivated and enthusiastic
- Adaptability, flexibility to work and ability to cope with uncertainty and change.
- Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others.
Person Specification
Qualification
Essential
- Relevant degree/professional qualification in Nursing (RGN, RNLD, RMN)
- Evidence of continuous professional development in relevant subject
Experience
Essential
- Knowledge of working with a Management System
- An excellent knowledge of Microsoft Excel and Word evidenced through relevant qualifications or demonstrated experience
- Experience in a supervisory role.
- Experience of working in a customer focussed service environment.
Desirable
Skills
Essential
- Able to demonstrate ability to confidently analyse and present large amounts of statistical data in meetings.
- Able to demonstrate experience of facilitating/training large groups of staff in person and via MS teams.
- Ability to initiate, create and implement procedures
- Methodical approach to organisation of delivery of tasks, with excellent attention to detail.
Personal Qualities
Essential
- Self-motivated and enthusiastic
- Adaptability, flexibility to work and ability to cope with uncertainty and change.
- Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
