Patient Safety and Quality Manager

NHS Herefordshire and Worcestershire Integrated Care Board

The closing date is 30 September 2024

Job summary

At Herefordshire and Worcestershire Integrated Care Board, we are looking for an experienced patient safety clinician to work collaboratively in Quality Team to inform and drive improvement in the quality of care across the system. We are looking for a candidate able to offer expert advice to patient safety work and someone who is able to oversee and support work in line with the National Patient Safety Strategy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions

Main duties of the job

Reporting to the Head of Patient Safety, the postholder will support the Head of Patient Safety and team with the oversight of development, implementation, and management of quality assurance, safety and improvement across the system. This role includes management of emerging risks and co-ordinating responses to patient safety incidents. You will have a proven track record of consistently achieving high standards and delivering on objectives.

About us

Herefordshire and Worcestershire ICB and its partners work collaboratively to commission, plan, monitor, deliver and improve health and care services for over 806,000 people across two counties and surrounding boundaries. With a workforce of over 300 employees and a budget of £1.19 billion to commission hospital, community and mental health services, it is a dynamic, forward-looking and vibrant place to work, set within the backdrop of some of the country's most beautiful countryside.

We provide a supportive and collaborative environment, offering opportunities for our staff to reach their full potential and develop a rewarding career. We enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including:

Employee Assistance Programmes and access to a wealth of on-line health and wellbeing support
Competitive NHS Pension Scheme
Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment.
Generous holiday entitlement, which increases in line with service, with the opportunity to purchase additional leave.
Flexible working patterns to support work-life balance.

For further information and informal discussion please contact Helen Harris, Associate Director of Nursing & Quality on helen.harris7@nhs.net

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

106-ICB-6643567

Job locations

NHS Herefordshire and Worcestershire

Kirkham House, John Comyn Drive

Worcester

WR3 7NS

Job description

Job responsibilities

Development and co-ordination of an ICB Quality Assurance and Improvement Framework.

Line management of team members within the patient safety and improvement team.

Co-ordination of provider organisations programme of quality themed visits, in order to develop insight and inform improvement in the standard of clinical care delivery within contracted and commissioned services.

Contribute to the implementation of the NHS Patient Safety Strategy across the ICB through supporting with any related implementation workstreams

Ensure timely and accurate information analysis and reporting to management on agreed areas of work.

Lead patient safety insight and improvement workstreams through the development of systems to facilitate the management and analysis of data relating to patient safety insight that incorporates all sources of patient safety intelligence. Provide analysis reports as required.

Management of emerging risks including escalating these where appropriate and ensuring input on the risk register as required.

Co-ordinating and facilitating responses to patient safety incidents including coordination of meetings and recording/monitoring of action notes.

Supporting the team to ensure the organisation is up to date with current patient safety policy, NHS contract patient safety requirements, and regulatory patient safety requirements and engages with the regional/national team to understand national guidance and to advise on the best implementation approach.

Aid in the provision of proactive strategic input to Programme Boards and Committees and other meetings where appropriate.

To provide senior representation and expert advice on behalf of the ICB at Multi-Agency meetings/ Forums as required.

To produce and present high quality, accurate reports to boards, committees and Governing Body meetings of the ICB as required, ensuring accuracy and attention to detail. Deliver formal presentations as requested.

Monitor and review the progress of providers in delivering against quality improvement action plans to demonstrate that change has been successfully implemented and feedback to the team

Support with monitoring and progress against quality standards and metrics within provider contracts. Appropriately escalate deviation from expected standards to the appropriate Lead

Lead the coordination of multi-agency forums for the purpose of enabling quality improvement.

Support the wider Quality Team in providing professional and clinical advice and guidance to ICB teams, to ensure quality insight and improvement methodology is central to the development of care pathways, service redesign and transformation.

Active engagement with provider organisations and provision of advice and support, commensurate with role.

Represent the wider Quality Team as required.