Job summary
NHS Herefordshire & Worcestershire ICB
Continuing Healthcare (CHC) Admin Lead
Band 5 (agenda for change)
Permanent - Full Time
Please note interviews will be face to face at our Kirkham House office in Worcester.
Main duties of the job
An exciting new opportunity has arisen for an enthusiastic and pro-active Admin Lead within the all age continuing care team to support the deputy business manager. The role will be responsible for the overall management of the Referral, Scheduling and Verification administration function of the service which includes co-ordinating assessment meetings (called MDTs), data entry, managing all incoming communication and letter production.
The successful candidate will have excellent attention to detail, strong managerial skills, and be motivated towards service improvement. They will be expected to review working practices and systems and make recommendations to ensure efficient and effective delivery of administrative services, to ensure compliance with all local and national targets.
This role is required to support the delivery of a high quality, safe and compassionate healthcare service. All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate HWICBs values.
The role is 37.5 hours over 5 days per week and will involve working from our office within HWICBs Hybrid working policy.
About us
In return, we provide a supportive and collaborative environment where we work with staff to provide opportunities for you to reach your full potential and to develop a rewarding career within an exciting and evolving environment. We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including:
Employee Assistance programmes and access to a wealth of on-line health and wellbeing support Competitive NHS Pension Scheme Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave.
Flexible working patterns to support individuals work-life balance (Hybrid Working) If you are an enthusiastic, inclusive individual committed to supporting others then we could be the organisation to help you flourish.
Please note we operate a 3-month probationary period for new appointments.
Job description
Job responsibilities
Please refer the to job description and person specification for further details of the main responsibilities.
Job description
Job responsibilities
Please refer the to job description and person specification for further details of the main responsibilities.
Person Specification
Qualifications
Essential
- Educated to degree level or NVQ level 4 or equivalent.
Desirable
- Customer Service/ Business Admin /IT or equivalent experience.
- Team leader/management qualification or equivalent
Skills
Essential
- Proven track record of administrative management.
- Skilled at working with different stakeholders including patients, staff, managers, and clinicians
- Skilled use of IT databases, focusing on accuracy reports and training requirements.
- Understanding of patient priorities and and performance targets.
- Skilled in monitoring and managing the performance of others and carrying out effective appraisals
Desirable
- Previous NHS experience: understanding of NHS structures, regionally, and nationally
- Experience of Continuing healthcare Framework.
- Awareness of NHS Who Pays guidance (responsible commissioner)
Person Qualities
Essential
- Excellent Time Management skills and the ability to work to strict deadlines and conflicting priorities.
- Effective interpersonal, Leadership and managerial skills
- Excellent oral and written communication skills
Person Specification
Qualifications
Essential
- Educated to degree level or NVQ level 4 or equivalent.
Desirable
- Customer Service/ Business Admin /IT or equivalent experience.
- Team leader/management qualification or equivalent
Skills
Essential
- Proven track record of administrative management.
- Skilled at working with different stakeholders including patients, staff, managers, and clinicians
- Skilled use of IT databases, focusing on accuracy reports and training requirements.
- Understanding of patient priorities and and performance targets.
- Skilled in monitoring and managing the performance of others and carrying out effective appraisals
Desirable
- Previous NHS experience: understanding of NHS structures, regionally, and nationally
- Experience of Continuing healthcare Framework.
- Awareness of NHS Who Pays guidance (responsible commissioner)
Person Qualities
Essential
- Excellent Time Management skills and the ability to work to strict deadlines and conflicting priorities.
- Effective interpersonal, Leadership and managerial skills
- Excellent oral and written communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
