Job summary
We are seeking individuals to join the organisation with significant experience of service redesign, strategy and assurance of delivery in healthcare. These roles help our services and out healthcare economy by:
- Developing innovation
- Evaluating projects and sharing learning
- Facilitating and engaging people
- Planning future service models and provision
- Developing specifications
- Supporting services to meet NHS policy
The post holder will be part of NHS Herefordshire and Worcestershire Integrated Care Board's (ICB) dynamic Operations & Delivery division, within the Urgent & Emergency Care, Long Term Conditions, Community and End of Life team. The teams work on all aspects of development and delivery of programmes and associated with improvement and transformation of service delivery of agreed ICS priorities across Herefordshire and Worcestershire.
H&W ICB is seeking highly motivated, organised and approachable senior managers to lead defined programmes of work, contributing to delivery of agreed priorities within the team.
We are looking for applications from people who are able to demonstrate their experience of leading large health or care projects or programmes, developing effective working relationships with wide range of stakeholders and monitoring the impact of developments.
Main duties of the job
The post holder will be required to:
- Support the operational commissioning and service development by the ICS, specifically in the programme of Ageing Well, Community and End of Life services .
- Progress delivery and report on programmes that are either ICS system-wide priorities or projects that support Place Partnerships (Herefordshire or Worcestershire)
- Build and sustain effective reporting to Regulators with information requests and progress reports submitted on time and to satisfactory standards.
- Support the development of strong working relationships with multiple teams and organisations across the ICS, to further health and care delivery and improve patient outcomes.
- Engagement of patients, public, health and care organisations and other stakeholders in delivery of projects.
- Development and delivery of improvement action plans in relation to agreed priorities and commitments.
- Monitor and evaluating projects, demonstrating benefits and impact.
- Identify areas of need or gaps in provision including health inequalities in our communities.
- Delivery of required System wide Best use of Resources Programme outputs.
- To identify and develop plans to support system improvements that also reduces system cost where possible
- To lead on the programme delivery of a Getting it Right First Time for a specialty or equivalent programme in other areas.
About us
The NHS is a world-renowned institution and an exciting place to work, full of challenges and opportunities. Within NHS Herefordshire and Worcestershire ICB we are responsible for a range of health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England.
The post holder will work closely with the with the Programme Lead, Clinical lead, other Senior Manager and Programme Managers, in addition to colleagues across the wider health economy.
We provide a dynamic, exciting, supportive and collaborative environment where we work with our colleagues to provide opportunities for you to reach your full potential and to develop a rewarding career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of attractive benefits including:
- Employee Assistance programmes and access to a wealth of on-line health and wellbeing support
- Competitive NHS Pension Scheme
- Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment
- Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave.
- Flexible working patterns to support individuals work-life balance.
Job description
Job responsibilities
- Support the overarching system-wide transformation programme leading the redesign of services in priority areas, improving outcomes for patients and delivering improved financial and productivity efficiencies.
- Undertake a Programme Lead role for the co-ordination and delivery of a programme of work.
- Undertake a proactive role in sharing cross-organisational best practice across the system, identifying actions to reduce unwarranted variation across both counties.
- Apply exemplary communications skills to deal appropriately with very sensitive information about performance and change.
- Maximise clinical leadership in the development and delivery of programmes, working in partnership with ICB Clinical Leads and clinical leads in other organisations.
- Inform decision-making on a range of complex/highly complex project issues where there may be more than one course of action; interpret national guidance and develops expertise within their realms of responsibility
- Develop clinical policies, protocols and procedures to support the safe introduction or redesign of clinical pathways and services.
- Engage patient representatives, patient groups and other stakeholders to secure beneficial change and the most effective outcome for patients.
- Apply project and programme management capabilities to support the development of clinical pathways and services.
- Line-management supervision, personal and professional support and development mentorship to colleagues within the Team as agreed with Delivery Leads.
- The post holder will Deputise for Delivery Leads, as required.
In general, the post holder will be required to:
- Operate effectively in a flexible and demanding environment and proactively engage with stakeholders.
- Proactively build good working relationships and provide information and advice to a wide range of internal and external stakeholders on a range of business sensitive issues.
- Deliver reporting requirements including improvement plans and highlight reports.
- Provide and receive highly complex, sensitive and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings.
- Manage potentially aggressive and/or antagonistic situations with stakeholders within change programmes for successful outcomes.
- Deal with complex and conflicting day-to-day workload including workshops, meetings, one to one communications and events.
- Employ effective communication, negotiation and influencing skills to enable stakeholder relationships to deliver objectives over the duration of the tenure/project/ programme.
- Develop effective relationships with the local authorities, provider organisations and member GP practices that support the delivery of effective health and care services.
- Develop effective service specifications and liaise with colleagues in contracting or at Place to ensure that these are effectively commissioned and monitored.
- Plan and co-ordinate the implementation of function specific strategies, protocols and processes for the achievement of organisational objectives.
- Undertake engagement events and opportunities with patient representatives, patient groups and other stakeholders to ensure that lived experience and front-line practitioners experience inform the scope, delivery and decision-making of projects.
- Plan and develop business plans and funding applications.
Job description
Job responsibilities
- Support the overarching system-wide transformation programme leading the redesign of services in priority areas, improving outcomes for patients and delivering improved financial and productivity efficiencies.
- Undertake a Programme Lead role for the co-ordination and delivery of a programme of work.
- Undertake a proactive role in sharing cross-organisational best practice across the system, identifying actions to reduce unwarranted variation across both counties.
- Apply exemplary communications skills to deal appropriately with very sensitive information about performance and change.
- Maximise clinical leadership in the development and delivery of programmes, working in partnership with ICB Clinical Leads and clinical leads in other organisations.
- Inform decision-making on a range of complex/highly complex project issues where there may be more than one course of action; interpret national guidance and develops expertise within their realms of responsibility
- Develop clinical policies, protocols and procedures to support the safe introduction or redesign of clinical pathways and services.
- Engage patient representatives, patient groups and other stakeholders to secure beneficial change and the most effective outcome for patients.
- Apply project and programme management capabilities to support the development of clinical pathways and services.
- Line-management supervision, personal and professional support and development mentorship to colleagues within the Team as agreed with Delivery Leads.
- The post holder will Deputise for Delivery Leads, as required.
In general, the post holder will be required to:
- Operate effectively in a flexible and demanding environment and proactively engage with stakeholders.
- Proactively build good working relationships and provide information and advice to a wide range of internal and external stakeholders on a range of business sensitive issues.
- Deliver reporting requirements including improvement plans and highlight reports.
- Provide and receive highly complex, sensitive and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings.
- Manage potentially aggressive and/or antagonistic situations with stakeholders within change programmes for successful outcomes.
- Deal with complex and conflicting day-to-day workload including workshops, meetings, one to one communications and events.
- Employ effective communication, negotiation and influencing skills to enable stakeholder relationships to deliver objectives over the duration of the tenure/project/ programme.
- Develop effective relationships with the local authorities, provider organisations and member GP practices that support the delivery of effective health and care services.
- Develop effective service specifications and liaise with colleagues in contracting or at Place to ensure that these are effectively commissioned and monitored.
- Plan and co-ordinate the implementation of function specific strategies, protocols and processes for the achievement of organisational objectives.
- Undertake engagement events and opportunities with patient representatives, patient groups and other stakeholders to ensure that lived experience and front-line practitioners experience inform the scope, delivery and decision-making of projects.
- Plan and develop business plans and funding applications.
Person Specification
Experience
Essential
- Leading successful service re-design projects in relation to healthcare.
- Working in a transformational or improvement role.
- Monitoring budgets and demonstrating value for money
- Programme management
- Setting up and implementing processes and procedures.
- Evaluating and measuring the performance of services.
Desirable
- Policy and specification development
Qualifications
Essential
- Relevant degree-level qualification or higher
- QSIR / PRINCE 2 or similar project management qualification
Desirable
- Post-graduate qualification or equivalent experience in healthcare commissioning
Skills, Knowledge & Competencies
Essential
- Ability to represent and communicate to patients and stakeholders, at every level.
- Ability to analyse complex facts and situations where material is conflicting and drawn from multiple sources
- Problem solving skills and ability to respond to sudden unexpected demands.
- Knowledge of commissioning practice
- Strong negotiating and influencing skills with competency in facilitation.
Desirable
- Understanding of current NHS guidance
Personal Qualities
Essential
- Professional, calm and efficient manner.
- Commitment to improving own skills and knowledge.
- Commitment to building and sustaining high standards in all aspects of work
- Positive and flexible approach to work.
Person Specification
Experience
Essential
- Leading successful service re-design projects in relation to healthcare.
- Working in a transformational or improvement role.
- Monitoring budgets and demonstrating value for money
- Programme management
- Setting up and implementing processes and procedures.
- Evaluating and measuring the performance of services.
Desirable
- Policy and specification development
Qualifications
Essential
- Relevant degree-level qualification or higher
- QSIR / PRINCE 2 or similar project management qualification
Desirable
- Post-graduate qualification or equivalent experience in healthcare commissioning
Skills, Knowledge & Competencies
Essential
- Ability to represent and communicate to patients and stakeholders, at every level.
- Ability to analyse complex facts and situations where material is conflicting and drawn from multiple sources
- Problem solving skills and ability to respond to sudden unexpected demands.
- Knowledge of commissioning practice
- Strong negotiating and influencing skills with competency in facilitation.
Desirable
- Understanding of current NHS guidance
Personal Qualities
Essential
- Professional, calm and efficient manner.
- Commitment to improving own skills and knowledge.
- Commitment to building and sustaining high standards in all aspects of work
- Positive and flexible approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
