Job summary
Integrated Care Systems (ICSs) nationally have set up co-ordinated system control functions to co-ordinate and manage operational capacity and demand across the system and maintain patient flow.
In Coventry and Warwickshire, this function will be known as the System Co-ordination Centre (SCC) and it will link with our existing provider Incident Control Centres (ICCs).
The role of the SCC is to always ensure the safest and highest quality of care possible for the entire population across Coventry and Warwickshire by balancing the clinical risk within and across all acute, community, mental health, primary care, and social care services.
The Administrator role will provide key administrative support to the SCC collating data, completing submissions, and supporting the wider SCC in the day-to-day delivery.
Main duties of the job
The SCC Administrator will
Provide day to day administration for the single point of access mailbox, this will include liaising with NHS England and other stakeholders to ensure returns and key guidance are disseminated, returns are collated and sent in a timely manner.
Tracking and logging all emails that arrive at the mailbox.
Ensuring returns are completed and sent in a timely manner.
Deal with any queries arising from emails sent into the inbox.
To provide administrative duties including diary management, resolving queries, arranging meetings, minute taking for specific meetings.
Acting on any urgent emails and responding to routine enquiries as appropriate.
Preparation of letters, reports and other documents.
Ad hoc duties to support the Urgent Care team in times of escalation and surge.
About us
he Coventry and Warwickshire Integrated Care System (ICS) will comprise the Integrated Care Board (ICB), which is the statutory body for the NHS, and the Integrated Care Partnership (ICP), which is a committee of the ICB, and brings together key health, care, community and voluntary sector organisations across the area. The Coventry and Warwickshire ICS covers the geography across two counties and is coterminous with the local authority boundaries of Warwickshire and West Midlands.
The role sits within the Transformation Directorate and will work as part of a dynamic team in delivering an effective system support across the Integrated Care System (ICS) to ensure the safest and highest quality of care possible for the entire population across Coventry and Warwickshire by balancing the clinical risk within and across all acute, community, mental health, primary care, and social care services
Job description
Job responsibilities
This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individuals performance review/appraisal. There may be a requirement to undertake other duties as may reasonably be required to support the ICB in accordance with your grade/level in the organisation.
Job description
Job responsibilities
This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individuals performance review/appraisal. There may be a requirement to undertake other duties as may reasonably be required to support the ICB in accordance with your grade/level in the organisation.
Person Specification
Qualifications
Essential
- A level or equivalent experience
Desirable
- Trained Loggist
- Advanced ECDL or equivalent
Experience
Essential
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word , Excel, Power Point
- Significant administrative/ secretarial experience including initiating and maintaining office systems
- Knowledge of the NHS and current issues
- Understanding of Confidentiality and Data Protection Act.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Communication
Essential
- Able to work on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines.
- Effective team working
- Ability to undertake Minute taking
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together draft reports, data and letters
Freedom to Act
Essential
- Must be able to use initiative to decide relevant actions and make recommendations to Manager where required
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
Equality and Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Other
Essential
- Skills for nurturing key relationships and maintaining networks
- Professional calm and efficient manner
- Adaptability, flexibility to work and ability to cope with uncertainty and change.
- Ability to change ways of working to aid cooperation within and between teams to achieve results.
- Car driver / owner or reasonable alternative due to travel required across Leicestershire, and other locations as required
Person Specification
Qualifications
Essential
- A level or equivalent experience
Desirable
- Trained Loggist
- Advanced ECDL or equivalent
Experience
Essential
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word , Excel, Power Point
- Significant administrative/ secretarial experience including initiating and maintaining office systems
- Knowledge of the NHS and current issues
- Understanding of Confidentiality and Data Protection Act.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Communication
Essential
- Able to work on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines.
- Effective team working
- Ability to undertake Minute taking
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together draft reports, data and letters
Freedom to Act
Essential
- Must be able to use initiative to decide relevant actions and make recommendations to Manager where required
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
Equality and Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
Other
Essential
- Skills for nurturing key relationships and maintaining networks
- Professional calm and efficient manner
- Adaptability, flexibility to work and ability to cope with uncertainty and change.
- Ability to change ways of working to aid cooperation within and between teams to achieve results.
- Car driver / owner or reasonable alternative due to travel required across Leicestershire, and other locations as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
