Job summary
Provide support to the Chief Operating Officer (COO) and Deputy Director of People in the delivery of an effective strategic communications programme to the Integrated Care Board (ICB) and collaboratively with system partners. The postholder is a member of the Senior Leadership Team and will at all times have freedom to act with minimal guidance.
Support the Chief Operating Officer to ensure the Integrated Care Board (ICB) meets the responsibilities set for it by NHS England, for all internal and external communication, public affairs, media, digital, marketing, and engagement functions to enable health and care to be more inclusive and equitable for all.
Manage the Communications and Engagement Team on a day-to-day basis whilst offering strategic support to both the Deputy Director of People, Executive Leadership and Senior Leadership Team.
Main duties of the job
Please refer to the detailed Job Description Document which can be found in the document section of this vacancy.
About us
The Integrated Care Board (ICB) is a statutory body responsible for local NHS services, functions, performance and budgets. It is directly accountable to the NHS and is made up of local NHS trusts, primary care providers, and local authorities.
The ICB is responsible for joining up care services to improve patient experience in the community. The Board includes a chair, the chief executive and representatives from NHS organisations, primary care (GPs) and local authorities (councils).
The Integrated Care Partnership (ICP) is a statutory committee that brings together all system partners to produce a health and care strategy. As a forum to support partnership working, the ICP brings together local authorities, health and social care, and housing providers.
Job description
Job responsibilities
Please refer to the detailed Job Description Document which can be found in the document section of this vacancy.
Job description
Job responsibilities
Please refer to the detailed Job Description Document which can be found in the document section of this vacancy.
Person Specification
Your Qualifications
Essential
- Educated to master's degree level or equivalent; or significant equivalent proven experience of working at a senior level in a large complex organisation in a relevant specialist area.
- Recognised relevant PR/communications/marketing qualification or significant equivalent proven experience.
- Advanced theoretical and practical knowledge within specialist field.
- Evidence of ongoing CPD, professional, management and leadership development.
Your experience
Essential
- Extensive knowledge and experience at a strategic level of communications and engagement or marketing.
- Proven experience of working at a strategic level and contributing at a very senior level close to or at Board level in a large complex organisation, preferably within the NHS or care systems.
- Outstanding reputation and demonstrable successes at a senior level, with a proven track record of supporting effective partnership relationships that are hallmarked by trust, robust delivery and endure challenges, preferably within the NHS or public sector.
- Ability to process and communicate highly complex, highly sensitive or highly contentious information often in hostile or emotive environments where there are significant barriers to acceptance.
- Understanding of public and stakeholder engagement with evidence of methodology and experience of implementation.
- Knowledge of government policy relevant to commissioning and governance.
- Understanding of NHS structures and working practices; understanding of the national context and developments in health and social care and the A / I Page 8 implications of this on communications and engagement.
- Experience of multi-disciplinary and large team line management.
- Ability to implement service improvements and lead projects and new developments.
- Programme management and delivery skills.
- Member of relevant professional body.
Your knowledge & understanding
Essential
- Demonstrable knowledge and understanding of political systems.
- Demonstrable knowledge of consultation and public engagement guidance and techniques in the NHS.
- Demonstrable knowledge of best practice in relation to media management.
- Knowledge of the structure, functions, culture and values of the NHS and its inter-relationship with other agencies.
- Well-developed skills to manage, present and report on complex performance management information; adapting or designing information systems to meet defined reporting requirements.
- Experience interpreting general health and social care, organisational or broad strategic policies, applying these within own area of influence and advising the organisation on how these should be interpreted.
- Good understanding of research techniques.
- Knowledge of web technology for marketing and PR purposes, including CMS, social networks/ blogs and online advertising.
- Knowledge of design software, eg Adobe Creative Suite.
Your skills and abilities
Essential
- High level problem solving, negotiation, interpersonal, administrative, budgetary, analytical, advocacy, presentational, communication and IT skills.
- Ability to assess priorities and make effective decisions in a pressurised environment.
- Capable of analysing or interpreting complex facts and decide on a course of action in situations when there may be a range of expert conflicting opinions.
- Inspirational leadership style with credibility, respect and knowledge; and the ability to manage people well.
- Political awareness.
- The ability to build successful relationships.
- Proven influencing and persuasion skills.
- Ability to make things happen and to deliver on the most challenging of issues.
- Commitment to uphold public service values.
- Excellent proven written communication skills, with significant experience of writing for a variety of audiences, including board/executive team reports, strategies, web copy, public-facing documents, media statements etc.
- Ability to deliver results through managing others and by using a range of levers in the absence of direct line management responsibility.
- Ability to carry out basic updates to website.
- Self-driven and extremely customer and results focused.
- Strategic thinker and communicator with the ability to translate the vision to others in line with their needs and abilities.
- Ability to motivate and enthuse and to innovate and deliver innovative solutions to corporate problems.
- Demonstrable commitment to continuing personal and professional development.
- Adaptability, flexibility and ability to mobilise on priority tasks.
- Understanding of and commitment to equality of opportunity and good working relationships.
Person Specification
Your Qualifications
Essential
- Educated to master's degree level or equivalent; or significant equivalent proven experience of working at a senior level in a large complex organisation in a relevant specialist area.
- Recognised relevant PR/communications/marketing qualification or significant equivalent proven experience.
- Advanced theoretical and practical knowledge within specialist field.
- Evidence of ongoing CPD, professional, management and leadership development.
Your experience
Essential
- Extensive knowledge and experience at a strategic level of communications and engagement or marketing.
- Proven experience of working at a strategic level and contributing at a very senior level close to or at Board level in a large complex organisation, preferably within the NHS or care systems.
- Outstanding reputation and demonstrable successes at a senior level, with a proven track record of supporting effective partnership relationships that are hallmarked by trust, robust delivery and endure challenges, preferably within the NHS or public sector.
- Ability to process and communicate highly complex, highly sensitive or highly contentious information often in hostile or emotive environments where there are significant barriers to acceptance.
- Understanding of public and stakeholder engagement with evidence of methodology and experience of implementation.
- Knowledge of government policy relevant to commissioning and governance.
- Understanding of NHS structures and working practices; understanding of the national context and developments in health and social care and the A / I Page 8 implications of this on communications and engagement.
- Experience of multi-disciplinary and large team line management.
- Ability to implement service improvements and lead projects and new developments.
- Programme management and delivery skills.
- Member of relevant professional body.
Your knowledge & understanding
Essential
- Demonstrable knowledge and understanding of political systems.
- Demonstrable knowledge of consultation and public engagement guidance and techniques in the NHS.
- Demonstrable knowledge of best practice in relation to media management.
- Knowledge of the structure, functions, culture and values of the NHS and its inter-relationship with other agencies.
- Well-developed skills to manage, present and report on complex performance management information; adapting or designing information systems to meet defined reporting requirements.
- Experience interpreting general health and social care, organisational or broad strategic policies, applying these within own area of influence and advising the organisation on how these should be interpreted.
- Good understanding of research techniques.
- Knowledge of web technology for marketing and PR purposes, including CMS, social networks/ blogs and online advertising.
- Knowledge of design software, eg Adobe Creative Suite.
Your skills and abilities
Essential
- High level problem solving, negotiation, interpersonal, administrative, budgetary, analytical, advocacy, presentational, communication and IT skills.
- Ability to assess priorities and make effective decisions in a pressurised environment.
- Capable of analysing or interpreting complex facts and decide on a course of action in situations when there may be a range of expert conflicting opinions.
- Inspirational leadership style with credibility, respect and knowledge; and the ability to manage people well.
- Political awareness.
- The ability to build successful relationships.
- Proven influencing and persuasion skills.
- Ability to make things happen and to deliver on the most challenging of issues.
- Commitment to uphold public service values.
- Excellent proven written communication skills, with significant experience of writing for a variety of audiences, including board/executive team reports, strategies, web copy, public-facing documents, media statements etc.
- Ability to deliver results through managing others and by using a range of levers in the absence of direct line management responsibility.
- Ability to carry out basic updates to website.
- Self-driven and extremely customer and results focused.
- Strategic thinker and communicator with the ability to translate the vision to others in line with their needs and abilities.
- Ability to motivate and enthuse and to innovate and deliver innovative solutions to corporate problems.
- Demonstrable commitment to continuing personal and professional development.
- Adaptability, flexibility and ability to mobilise on priority tasks.
- Understanding of and commitment to equality of opportunity and good working relationships.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
