Job summary
The post-holder will develop effective strategies for the management of Urgent and Emergency Care (UEC) across Northamptonshire using expert knowledge to work with colleagues across the county to deliver the agenda.
They will lead the SCC for the organisation providing operational leadership and oversight of our response centre.
In addition they will:
- Provide expert operational leadership across health and social care to support effective flow through the urgent and emergency care pathway.
- Identify examples of local, national and international best practice to ensure Northamptonshire provides the best possible UEC service.
- Be accountable for ensuring all partners work to an agreed set of policies, processes and will co-ordinate the development of system wide improvement plans
- Be accountable for the system-surge function. Liaising with NHS England as necessary and managing all system escalation calls and responses
- Lead and be accountable for demand and capacity planning process for Urgent and Emergency Care; ensuring it is fully understood and systemwide dashboards are continually developed to support the delivery of countywide key performance indicators (KPIs)
- Provide expert advice and support to transformation initiatives for Urgent and Emergency Care across the system.
- Deputise for the Director on operational matters when required to do so.
Main duties of the job
Operational Management of System Urgent and Emergency Care Plans
Development of urgent and emergency care plans, policies and processes
Performance and Delivery
Staff Management
Expectations of the postholder
Conduct
Corporate Leadership
On Call
- It is a requirement of this post that on call duties are carried out as part of the ICB On Call rota.
Please note that this job description is draft and may change subject to the needs of the ICB
About us
Our vision for the future of Northamptonshire's health and care services is for a positive lifetime of health, wellbeing and care in our community.
Our mission in working together, the reason we do what we do, is to empower positive futures. Wherever we work and whatever our role we want people in Northamptonshire to be able to choose well, stay well, live well.
Each day our values help to guide our decisions and what is most important to us:
- Our patients and our local population come first
- We work together in an open and accountable way
- We trust, challenge and support each other
- We do what we say we will do.
Job description
Job responsibilities
Operational Management of System Urgent and Emergency Care Plans
- Work with system partners on a day-to-day basis to ensure optimal system flow across health and social care (including chairing the daily system call along with members of the team).
- Identify commissioning gaps/blocks impeding system flow, working with the Head of Urgent Care (Strategy and Commissioning), Chief Operating Officers, East Midlands Ambulance Service and Directors of Adult Social Care to identify solutions.
- Agree and oversee escalation processes across the system to ensure patients that are medically fit for discharge do not undergo unnecessary delays in their pathway (from admission through to their final place of residence).
- To provide support to the complex care discharge hubs to enable them to operate as efficiently and effectively as possible.
- Respond to known drivers of demand and support co-ordinated system response to ensure available capacity is optimised.
- Facilitate and co-ordinate relationships to ensure the best experience for patients.
- Ensure system flow is maintained, access times are met, and patients receive the highest standards of emergency care.
Development of urgent and emergency care plans, policies and processes
- To provide expert support for all work programmes affecting the urgent and emergency care pathway working alongside the Directors of Operations and Integration
- To constantly horizon-scan for new and innovative practices to adopt in Northamptonshire to ensure we are at the forefront of best practice
- Ensure the system has an agreed set of standard operating polices that are understood and applied by all partners to maximise safe, efficient and effective flow.
- Co-ordinate the completion and monitoring of system wide plans
- To ensure that the system is prepared for a CQC review on urgent and emergency care
Performance and Delivery
- To support the ongoing management and development of a system dashboard
- To monitor the system position against agreed system key performance indicators, identifying and agreeing plans with system partners to improve performance where needed.
- To understand demand and capacity and ensure operational plans are in place to support system flow.
Staff Management
- To lead and be accountable for the Urgent Care Team including responsibility for the SCC
- To manage, motivate and develop colleagues within the team to ensure that they are able to deliver the system objectives.
- Transfer expertise and knowledge as appropriate, regarding innovation issues throughout the team and also externally to Directors and providers.
- To forge positive working relationships, to support an effective matrix approach to achieve objectives.
- To work in a matrix management style and foster close working relations with other managers within the ICB.
- To manage, motivate and develop staff within the team to ensure that they can deliver the new responsibilities of the ICB.
Expectations of the postholder
- Provide and receive highly complex, sensitive, and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings
- Manage complex and potentially emotive interactions with stakeholders in relation to specific change programmes
- Deal with complex and conflicting subject matter problems or in day-to-day workload in workshops, meetings, one on one communications, and other events, comprising various parts of the business
- Employ effective communication, negotiation and influencing skills to enable an effective change management with stakeholders at all levels
- Represent the ICS in highly sensitive and political situations, delivering difficult messages where required to high-level audiences
- Employ effective communication, negotiation and influencing skills to enable stakeholder relationships to deliver objectives over the duration of specific projects
- Lead as an expert; integrating systems and managing effective working relationships with the appropriate stakeholders
- Nurtures key relationships with senior and high-profile individuals to achieve agreed objectives
Conduct
- Comply with the Code of Conduct for NHS Managers
- Ensure current measures of performance and outcomes within the system are regularly reviewed, to support the systemin meeting and striving to exceed relevant national benchmarks and best practice
- Act as an advocate for the system and its contribution to the local health economy by creating and maintaining effective partnerships and relationships with stakeholders
- Develop and support the system culture of collaboration and commitment to delivering high quality services and outcomes
- Work with sensitivity and an understanding of the issues facing those working to deliver care to the local population
- Comply with corporate governance structures in line with the principles and standards set out by each partner organisation.
Corporate Leadership
- The post holder is expected to progress their professional development and maintain a good knowledge of emerging government policy, and regional and local health economy drivers.
- The post holder may be asked to work their full-time hours flexibly across 7 days.
- This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
On Call
- It is a requirement of this post that on call duties are carried out as part of the ICB On Call rota.
Please note that this job description is draft and may change subject to the needs of the ICB
Job description
Job responsibilities
Operational Management of System Urgent and Emergency Care Plans
- Work with system partners on a day-to-day basis to ensure optimal system flow across health and social care (including chairing the daily system call along with members of the team).
- Identify commissioning gaps/blocks impeding system flow, working with the Head of Urgent Care (Strategy and Commissioning), Chief Operating Officers, East Midlands Ambulance Service and Directors of Adult Social Care to identify solutions.
- Agree and oversee escalation processes across the system to ensure patients that are medically fit for discharge do not undergo unnecessary delays in their pathway (from admission through to their final place of residence).
- To provide support to the complex care discharge hubs to enable them to operate as efficiently and effectively as possible.
- Respond to known drivers of demand and support co-ordinated system response to ensure available capacity is optimised.
- Facilitate and co-ordinate relationships to ensure the best experience for patients.
- Ensure system flow is maintained, access times are met, and patients receive the highest standards of emergency care.
Development of urgent and emergency care plans, policies and processes
- To provide expert support for all work programmes affecting the urgent and emergency care pathway working alongside the Directors of Operations and Integration
- To constantly horizon-scan for new and innovative practices to adopt in Northamptonshire to ensure we are at the forefront of best practice
- Ensure the system has an agreed set of standard operating polices that are understood and applied by all partners to maximise safe, efficient and effective flow.
- Co-ordinate the completion and monitoring of system wide plans
- To ensure that the system is prepared for a CQC review on urgent and emergency care
Performance and Delivery
- To support the ongoing management and development of a system dashboard
- To monitor the system position against agreed system key performance indicators, identifying and agreeing plans with system partners to improve performance where needed.
- To understand demand and capacity and ensure operational plans are in place to support system flow.
Staff Management
- To lead and be accountable for the Urgent Care Team including responsibility for the SCC
- To manage, motivate and develop colleagues within the team to ensure that they are able to deliver the system objectives.
- Transfer expertise and knowledge as appropriate, regarding innovation issues throughout the team and also externally to Directors and providers.
- To forge positive working relationships, to support an effective matrix approach to achieve objectives.
- To work in a matrix management style and foster close working relations with other managers within the ICB.
- To manage, motivate and develop staff within the team to ensure that they can deliver the new responsibilities of the ICB.
Expectations of the postholder
- Provide and receive highly complex, sensitive, and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings
- Manage complex and potentially emotive interactions with stakeholders in relation to specific change programmes
- Deal with complex and conflicting subject matter problems or in day-to-day workload in workshops, meetings, one on one communications, and other events, comprising various parts of the business
- Employ effective communication, negotiation and influencing skills to enable an effective change management with stakeholders at all levels
- Represent the ICS in highly sensitive and political situations, delivering difficult messages where required to high-level audiences
- Employ effective communication, negotiation and influencing skills to enable stakeholder relationships to deliver objectives over the duration of specific projects
- Lead as an expert; integrating systems and managing effective working relationships with the appropriate stakeholders
- Nurtures key relationships with senior and high-profile individuals to achieve agreed objectives
Conduct
- Comply with the Code of Conduct for NHS Managers
- Ensure current measures of performance and outcomes within the system are regularly reviewed, to support the systemin meeting and striving to exceed relevant national benchmarks and best practice
- Act as an advocate for the system and its contribution to the local health economy by creating and maintaining effective partnerships and relationships with stakeholders
- Develop and support the system culture of collaboration and commitment to delivering high quality services and outcomes
- Work with sensitivity and an understanding of the issues facing those working to deliver care to the local population
- Comply with corporate governance structures in line with the principles and standards set out by each partner organisation.
Corporate Leadership
- The post holder is expected to progress their professional development and maintain a good knowledge of emerging government policy, and regional and local health economy drivers.
- The post holder may be asked to work their full-time hours flexibly across 7 days.
- This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
On Call
- It is a requirement of this post that on call duties are carried out as part of the ICB On Call rota.
Please note that this job description is draft and may change subject to the needs of the ICB
Person Specification
essential
Essential
- Educated to Masters level in relevant subject or equivalent experience of working at a similar level in specialist area
- Understanding of NHS policy and strategy in the Urgent and Emergency Care sector
- Extensive operational experience in the NHS or Social Care sectors
- Demonstrable experience of redesigning healthcare services to deliver improved outcomes
- Proven & significant leadership experience.
- Significant evidence of Continued Professional Development (CPD)
- Senior Clinical/General Manager expertise in a healthcare environment
- Proven experience of leading and delivering complex change and strategy development programmes in a politically sensitive and complex environment
- Proven record in transferring processes and roles between locations.
- Able to consider the most effective ways to promote equality of opportunities and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
- Personal commitment to the values of the NHS Long Term Plan, the NHS People Plan, Nolan Principles and the Fit and Proper Persons regime.
- Dynamic personality and the ability to build trusted stakeholder relationships and wide support networks in a political context like the NHS
- Extensive experience of delivering presentations to large stakeholder groups in often pressured and politically sensitive environments
- Experience of managing and prioritising a large budget
- Experience in leading a major change initiative with entrepreneurialism in a challenging organisational environment
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
Desirable
- Member of a relevant professional body
Person Specification
essential
Essential
- Educated to Masters level in relevant subject or equivalent experience of working at a similar level in specialist area
- Understanding of NHS policy and strategy in the Urgent and Emergency Care sector
- Extensive operational experience in the NHS or Social Care sectors
- Demonstrable experience of redesigning healthcare services to deliver improved outcomes
- Proven & significant leadership experience.
- Significant evidence of Continued Professional Development (CPD)
- Senior Clinical/General Manager expertise in a healthcare environment
- Proven experience of leading and delivering complex change and strategy development programmes in a politically sensitive and complex environment
- Proven record in transferring processes and roles between locations.
- Able to consider the most effective ways to promote equality of opportunities and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda
- Personal commitment to the values of the NHS Long Term Plan, the NHS People Plan, Nolan Principles and the Fit and Proper Persons regime.
- Dynamic personality and the ability to build trusted stakeholder relationships and wide support networks in a political context like the NHS
- Extensive experience of delivering presentations to large stakeholder groups in often pressured and politically sensitive environments
- Experience of managing and prioritising a large budget
- Experience in leading a major change initiative with entrepreneurialism in a challenging organisational environment
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
Desirable
- Member of a relevant professional body
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
