Job summary
We have an opportunity for a skilled and motivated Referral Unit Advisor to join our team.
Based from home and working in an administrative capacity you will work in the Referral Unit within the east Kent locality taking calls and emails from Acute Trusts, GPs and patients in the community. The role will be to process the referral and refer to the relevant team in a timely manner focusing on the patient experience.
Patient engagement and quality of administration are paramount in this role. Patients are at the heart of what we want all of our team to share in that ethos.
If you really want to make a difference to our patients in the community then please apply or get in touch to hear more about the role and community care.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Main duties of the job
The referral unit runs 7 days a week.
The hours for this role will be 5 x 7.5 hours a day over a 7day period.
These hours will be between 08:00 & 22:00hrs, Monday to Sunday (including all bank holidays) with 1 weekend in 4 and 1 late shift a week.
The rota is produced 3 months in advance so you will have plenty of notice for your shifts.
Although this is a predominantly home based role you will be required to come to our Ashford based office for regular team meetings.
Additional Working Pattern: 5 x 7.5 hours a day, between 08:00-22:00, Monday - Sunday (including all bank holidays) & 1 weekend in 4 (days off in week when weekend worked).
Additional Working Pattern: Mon to Fri, 09:00-13:30
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team viakentchft.recruitment@nhs.netquoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community differencehere.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team viakentchft.recruitment@nhs.netquoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community differencehere.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- 5 x GCSE's including Maths and English (A-C or equivalent)
Desirable
- Business Administration/ Customer Service NVQ level 3
Experience
Essential
- Customer Service background
- Proven experience in office systems, with use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel
- Sound judgement and logical approach to complex situations, with ability to determine solutions.
Desirable
- Understanding of NHS Community Services
- NHS specific IT system experience
Knowledge
Essential
- Confidence in call handling
Desirable
- Knowledge of clinical terminology
Skills
Essential
- Ability to learn from mistakes as a positive learning opportunity and encourage others to do the same.
- Excellent written and verbal communication skills.
- Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- Proven standard of data entry with excellent presentation and accuracy.
Desirable
- The ability to be innovative, objective as well as logical in resolving problems.
- The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.
Personal Attributes
Essential
- Ability to attend local office at least once a month
- Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence
- Ability to work shift pattern
Desirable
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems.
Person Specification
Qualifications
Essential
- 5 x GCSE's including Maths and English (A-C or equivalent)
Desirable
- Business Administration/ Customer Service NVQ level 3
Experience
Essential
- Customer Service background
- Proven experience in office systems, with use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel
- Sound judgement and logical approach to complex situations, with ability to determine solutions.
Desirable
- Understanding of NHS Community Services
- NHS specific IT system experience
Knowledge
Essential
- Confidence in call handling
Desirable
- Knowledge of clinical terminology
Skills
Essential
- Ability to learn from mistakes as a positive learning opportunity and encourage others to do the same.
- Excellent written and verbal communication skills.
- Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority.
- Proven standard of data entry with excellent presentation and accuracy.
Desirable
- The ability to be innovative, objective as well as logical in resolving problems.
- The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.
Personal Attributes
Essential
- Ability to attend local office at least once a month
- Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence
- Ability to work shift pattern
Desirable
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
