Job summary
The post holder will be a key member of the Dental Helpdesk and will act as an ambassador for the service by providing a central contact point for day time emergency dentalenquiries and directing callers to the most appropriate service for their needs.The post holder will manage their own workload and have an excellent telephone manner, dealing withenquiries in a professional and helpful way. Experience of working within a call centre team or experience ina customer focused role where delivering high quality customer service is essential. The post holder willneed to have standard keyboard skills and be familiar with using a range of IT software packages including Word, Excel and email.
This advert is for two Dental Access Coordinators with each vacancy being for 18.75 hours.
Working patterns for posts will be:
Week 1 - Monday and Tuesday - 8.00 - 16.00 Week 2 - Monday, Tuesday and Wednesday 8.00 - 16.00
Week 1 - Wednesday, Thursday, Friday 8.00 - 16.00 Week 2 - Thursday and Friday 8.00 - 16.00
Main duties of the job
- Facilitating the delivery of outstanding care by applying customer care principles when providing routine and complex information and guidance to patients, carers, relatives or colleagues, both verbally and in writing. This includes communicating in a professional and compassionate manner, especially when there may be barriers to understanding for example anxious patients, cultural differences, and language or communication difficulties.
- Ensuring the team operates effectively by undertaking comprehensive administrative tasks, such as handling team correspondence, scheduling appointments, clinics and meetings, managingagendas, diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.
- Providing assurance of compliance with Information Governance policy and Standard OperatingProcedures through maintaining patient records and or colleague records organisational reportsin an accurate and efficient manner.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom. If you feel you qualify for sponsorship via a discounted salary threshold, please contact us viakentchft.recruitment@nhs.net quoting the vacancy reference number and how you feel you qualify for a discounted salary threshold.
About us
Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent
We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences
We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission
The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work
As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
See where you can go with KCHFTcareer pathways
Job description
Job responsibilities
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Job description
Job responsibilities
As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via kentchft.recruitment@nhs.net quoting the vacancy reference number so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications
Essential
- Administrative experience
- Experience of team working and versatility to take on a variety of tasks
Desirable
- NHS administrative experience
- Experience of handling confidential information
- Experience of staff supervision
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills & Abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Excellent attention to detail, accuracy and organisational skills
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Excellent written communication skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal Attributes
Essential
- Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
- Ability to travel to diverse sites
- Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
- Ability to be innovative and objective as well as logical in resolving problems
- Ability to be patient and tolerant especially when discussing complex information
Desirable
- Possess a willingness to learn
Ability to Manage
Essential
- Ability to maintain discretion and confidentiality at all times
- Ability to plan and organise own workload without direct supervision
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Person Specification
Qualifications
Essential
- Administrative experience
- Experience of team working and versatility to take on a variety of tasks
Desirable
- NHS administrative experience
- Experience of handling confidential information
- Experience of staff supervision
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills & Abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Excellent attention to detail, accuracy and organisational skills
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Excellent written communication skills
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal Attributes
Essential
- Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
- Ability to travel to diverse sites
- Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
- Ability to be innovative and objective as well as logical in resolving problems
- Ability to be patient and tolerant especially when discussing complex information
Desirable
- Possess a willingness to learn
Ability to Manage
Essential
- Ability to maintain discretion and confidentiality at all times
- Ability to plan and organise own workload without direct supervision
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
