Kent Community Health NHS Foundation Trust

Frequent Service User Support Worker

Information:

This job is now closed

Job summary

We are seeking to recruit an enthusiastic, highly motivated person with a background innursing, mental health, as an allied health professional or other relevant experience ofmanaging complex caseloads to provide holistic advice and support to patients both adultsand families with children who frequently urgent care services across West Kent.

You will be part of a nationally recognised team who are passionate about what they do and supportive toone another.

You will need to hold a valid NMC or HCPC registration to be considered

Main duties of the job

This is an exciting role within a successful service, which provides the appointed post holderthe opportunity to be innovative and shape service delivery. The post holder will work in amulti-disciplinary approach across all providers. This role will entail identifying the unmetmedical, psychological and social needs of patients which have led them to access urgentcare services frequently. These needs will be addressed in a number of different waysincluding actively listening to the patient's concerns, without judgement or sanction, de-escalating evolving crises of psychological or physical health and acting as a liaison betweenthe patient and services within the community, to reduce the risk of crises developing.Experience of working with people with complex physical, psychological, emotional, and socialneeds is required alongside a high degree of self resilience and the ability to workautonomously.

The post holder must have a full driving license and will be required to travel to variouslocations in West Kent to meet with patients.

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both

See where you can go with KCHFTcareer pathways

Details

Date posted

20 January 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

846-6933188-CF

Job locations

West Kent Edenbridge base

Edenbridge

TN8 6FY


Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Job description

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualification

Essential

  • professional Registration

Desirable

  • Evidence of further education or training

Knowledge and Skills

Essential

  • Experience of working with complex individuals

Desirable

  • Background experience of mental health or substance misuse or similar

Experience

Essential

  • Experience of working autonomously

Desirable

  • Ability to work flexibly
Person Specification

Qualification

Essential

  • professional Registration

Desirable

  • Evidence of further education or training

Knowledge and Skills

Essential

  • Experience of working with complex individuals

Desirable

  • Background experience of mental health or substance misuse or similar

Experience

Essential

  • Experience of working autonomously

Desirable

  • Ability to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

West Kent Edenbridge base

Edenbridge

TN8 6FY


Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

West Kent Edenbridge base

Edenbridge

TN8 6FY


Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Frequent Service User Manager

Jillian Whibley

jill.whibley@nhs.net

Details

Date posted

20 January 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

846-6933188-CF

Job locations

West Kent Edenbridge base

Edenbridge

TN8 6FY


Supporting documents

Privacy notice

Kent Community Health NHS Foundation Trust's privacy notice (opens in a new tab)