Job summary
We have a working from home opportunity for an efficient Administrator to join our Local Referral Unity Team.
Our Local Referral Unit is the front door to KCHFT. We referrals via calls and emails from the acute trusts, GP's and patients and signpost them to the appropriate service in a timely manner.
Main duties of the job
You will be processing email referrals and assigning them via a patient database (RIO). You'll need to have excellent admin skills, good IT skills and most importantly a focus on patient experience.
This is a Monday-Friday role working 11am-19.00pm
You will be predominantly based from home with all IT equipment provided, but there may be the occasional requirement to attend our Ashford based office for team meetings etc.
To hear more before you apply please get in touch!
Additional Working Pattern: Mon - Fri 11:00-19:00
About us
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent
We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 22nd May.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 22nd May.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE grades 9-4 / A*-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience
Desirable
- NVQ Level 2 Customer Service Practitioner
Experience
Essential
- Administrative experience. Experience of team working and versatility to take on a variety of tasks
Desirable
- Experience of handling confidential information. Experience of working with members of the public
Knowledge
Essential
- Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Background knowledge of health and social care sector
Skills & abilities
Essential
- Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues. Good written communication skills. Good attention to detail, accuracy and organisational skills
Desirable
- Ability to concentrate and focus on tasks with frequent interruptions
Personal attributes
Essential
- Friendly and approachable manner . Ability to work on own initiative and as part of a team. Ability to be patient, tolerant and use discretion at all times. Commitment and enthusiasm with flexibility in working practices and attitude to work. Able to plan and prioritise effectively and work within defined deadlines.
Desirable
- Possess a willingness to learn
Ability to manage
Essential
- Ability to maintain confidentiality at all times. Ability to cope with pressure during busy periods and act in a professional manner at all times
Person Specification
Qualifications
Essential
- Level 2 qualification (e.g. GCSE grades 9-4 / A*-C, NVQ level 2, BTEC diploma / certificate, O Level grades A-C) or equivalent demonstrable experience
Desirable
- NVQ Level 2 Customer Service Practitioner
Experience
Essential
- Administrative experience. Experience of team working and versatility to take on a variety of tasks
Desirable
- Experience of handling confidential information. Experience of working with members of the public
Knowledge
Essential
- Knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Background knowledge of health and social care sector
Skills & abilities
Essential
- Good interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues. Good written communication skills. Good attention to detail, accuracy and organisational skills
Desirable
- Ability to concentrate and focus on tasks with frequent interruptions
Personal attributes
Essential
- Friendly and approachable manner . Ability to work on own initiative and as part of a team. Ability to be patient, tolerant and use discretion at all times. Commitment and enthusiasm with flexibility in working practices and attitude to work. Able to plan and prioritise effectively and work within defined deadlines.
Desirable
- Possess a willingness to learn
Ability to manage
Essential
- Ability to maintain confidentiality at all times. Ability to cope with pressure during busy periods and act in a professional manner at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
