Job summary
We are seeking to recruit an enthusiastic, highly motivated person with a background in nursing, mental health, as an allied health professional or other relevant experience of managing complex caseloads to provide holistic advice and support to patients both adults and families with children who frequently urgent care services across West Kent. You will be part of a nationally recognised team who are passionate about what they do and supportive to one another.
For an informal discussion or visit, please contact:
Jill Whibley Frequent Service User Manager 07917243609 or jill.whibley@nhs.net
Or Mags Trend Under 18's Frequent Service User Manager 07706991152 or margaret.trend@nhs.net
Main duties of the job
This is an exciting role within a successful service, which provides the appointed post holder the opportunity to be innovative and shape service delivery. The post holder will work in a multi-disciplinary approach across all providers. This role will entail identifying the unmet medical, psychological and social needs of patients which have led them to access urgent care services frequently. These needs will be addressed in a number of different ways including actively listening to the patient's concerns, without judgement or sanction, de-escalating evolving crises of psychological or physical health and acting as a liaison between the patient and services within the community, to reduce the risk of crises developing.
Experience of working with people with complex physical, psychological, emotional, and social needs is required alongside a high degree of self resilience and the ability to work autonomously.
The post holder must have a full driving license and will be required to travel to various locations in West Kent to meet with patients.
About us
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent
We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 15th May.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 15th May.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Person Specification
Registered Practitioner
Essential
- NMC or equivalent registered
Desirable
- Experience of working with Children or young people
Experience of managing complex caseloads
Essential
- Demonstrable evidence of managing people / families with complex needs
Desirable
- Experience of motivational interviewing or health promotion
Experience of working autonomously
Essential
- Able to work alone and prioritise and manage own work
Desirable
- Conifdence with using IT systems and experience of using RIO
Person Specification
Registered Practitioner
Essential
- NMC or equivalent registered
Desirable
- Experience of working with Children or young people
Experience of managing complex caseloads
Essential
- Demonstrable evidence of managing people / families with complex needs
Desirable
- Experience of motivational interviewing or health promotion
Experience of working autonomously
Essential
- Able to work alone and prioritise and manage own work
Desirable
- Conifdence with using IT systems and experience of using RIO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
