Job summary
An opportunity has arisen for aDental Administrator/Receptionistwithin our Community Dental Services.
Our community Dental service provides a full range of community dentistry for those patients who are unable to access NHS dentistry locally, requiring specialist intervention or needing a home visit. The services range from community dentistry, prison dentistry and one general practice. We operate these services from 19 sites and 2 mobile dental units within the East of Kent, inner and outer North East London.
Main duties of the job
As a Dental Administrator you will need to demonstrate an in-depth knowledge of wait times and recommendations and ensure requests are processed within these targets. You will be responsible for the management of clinic diaries and adhere to best practice and guidelines.
You will act as a first point of contact for enquires by telephone, email and face to face, liaising with colleagues in other teams, services and directorates and assessing, resolving and escalating team issues.
In addition, you will ensure the team operates effectively by undertaking comprehensive administrative tasks, such as handling team correspondence, scheduling appointments, clinics and meetings, managingagendas, diary management for the team, task related problem solving, maintaining stock of equipment and supplies and completion of standard forms, surveys and audits.
Additional Working Pattern: Monday to Friday 08:45 to 16:45
About us
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent
We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 16th February 2024.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Job description
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 16th February 2024.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Person Specification
Qualifications
Essential
- Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
- Administrative experience
- Experience of team working
- versatility to take on a variety of tasks
Desirable
- NHS administrative experience
- Experience of handling confidential information
- Supervision of staff
- Experience of working with members of the public
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills and Abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Excellent written communication skills
- Excellent attention to detail, accuracy and organisational skills
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal Attributes
Essential
- Friendly and approachable manner
- Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
- Ability to be patient and tolerant especially when discussing complex information
- Ability to be innovative and objective as well as logical in resolving problems
- Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
- Ability to travel to diverse sites
Desirable
- Possess a willingness to learn
Ability to manage
Essential
- Ability to maintain discretion and confidentiality at all times
- Ability to plan and organise own workload without direct supervision
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
- Ability to accurately process payments
Desirable
- Knowledge of Dental Management software
Person Specification
Qualifications
Essential
- Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
Desirable
- NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
Experience
Essential
- Administrative experience
- Experience of team working
- versatility to take on a variety of tasks
Desirable
- NHS administrative experience
- Experience of handling confidential information
- Supervision of staff
- Experience of working with members of the public
Knowledge
Essential
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable
- Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills and Abilities
Essential
- Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
- Excellent written communication skills
- Excellent attention to detail, accuracy and organisational skills
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
Desirable
- Ability to record accurate minutes of meetings and present to a high standard
- Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal Attributes
Essential
- Friendly and approachable manner
- Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
- Ability to be patient and tolerant especially when discussing complex information
- Ability to be innovative and objective as well as logical in resolving problems
- Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
- Ability to travel to diverse sites
Desirable
- Possess a willingness to learn
Ability to manage
Essential
- Ability to maintain discretion and confidentiality at all times
- Ability to plan and organise own workload without direct supervision
Desirable
- Ability to cope with pressure during busy periods and act in a professional manner at all times
Additional requirements
Essential
- Ability to accurately process payments
Desirable
- Knowledge of Dental Management software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
