Job summary
Urgent Care Services, comprising of The Acute Response Team (ART), Frailty, Virtual wards and EastKent Night Nursing Service (EKNNS), provides short term health, rehabilitation and care support toenable service users to remain in the community / home environment. This may include treatingacutely unwell people that would otherwise require hospital admission.
Care provided by the EKNNS team includes End of life care, catheter care and other urgent care that is unplanned and cannot wait until the following day.
Home is nationally evidenced to be the best place to recover and regain independence. Enablementand rehabilitation will be the priority focus with active participation from service users in order toachieve maximum independence.
We are working with East Kent Hospitals University Trust, who are leading on developing a virtual ward for people with acute respiratory infections, such as a chest infection, or with anunderlying condition, like COPD, to be cared for at home.
Patients who agree to be discharged earlier from hospital, will be monitored at home usingtechnology, such as apps, wearables or other medical devices remotely - and supported by aconsultant, specialist GP or advanced practitioner. What technology will be used is still being scopedas we co-design the wards with patients and colleagues during the months ahead.
If you are interested in a new challenge and an exciting new change then this just may be the job for you.
Main duties of the job
Caseload Assistant will be aligned to a team but might have to travel to other areas should thedemand require it. Key responsibilities will include:
- Liaise with ART Band 4 Coordinator with regards to referrals and patient discharges from the acute and community hospital sites into the Acute Response Team
- Answer the Duty phone and address daily service queries such as change of visits/patient enquiries/messages for staff- escalate triaging and clinical enquires to Duty Clinician
- Autonomous daily support for Duty Clinician with administration of HCA clinical handover tasks including transferring of sensitive and confidential patient information to clinical notes system.Observing all confidentiality protocols in place.
- Undertakes a defined role in data collection to inform KPI reporting
- Daily allocation of patients visits to HCAs, which will require analysis of current and projected rostering information.
- Address and escalate blocks to caseload flow with regards to staff allocation/availability.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
About us
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent
We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations
Job description
Job responsibilities
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 19th December 2023.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Job description
Job responsibilities
Job responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 19th December 2023.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Person Specification
Qualifications
Essential
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification.
Experience
Essential
- Proven experience in office systems of Microsoft office, including Email, various Databases and Internet use
Desirable
Special Knowledge and Expertise
Essential
- Experience in the realities of HCA role within a community care setting
Desirable
- In depth knowledge of ART service.
Skills
Essential
- The ability to plan and organise own workload without direct supervision.
- The ability to be innovative, objective as well as logical in resolving problems.
- The ability to maintain an appropriate level of workplace performance and meeting of deadlines, prioritising as necessary.
- Ability to learn from mistakes as a positive learning opportunity.
- Excellent verbal, written and electronic communication skills
- To recognise and work within own scope of competency and data analysis skills to ensure patient safety
Personal Attributes
Essential
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems.
- Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence
- Ability to travel to diverse sites
- The ability to work with confidentiality and discretion at all times
Person Specification
Qualifications
Essential
- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification.
Experience
Essential
- Proven experience in office systems of Microsoft office, including Email, various Databases and Internet use
Desirable
Special Knowledge and Expertise
Essential
- Experience in the realities of HCA role within a community care setting
Desirable
- In depth knowledge of ART service.
Skills
Essential
- The ability to plan and organise own workload without direct supervision.
- The ability to be innovative, objective as well as logical in resolving problems.
- The ability to maintain an appropriate level of workplace performance and meeting of deadlines, prioritising as necessary.
- Ability to learn from mistakes as a positive learning opportunity.
- Excellent verbal, written and electronic communication skills
- To recognise and work within own scope of competency and data analysis skills to ensure patient safety
Personal Attributes
Essential
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems.
- Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence
- Ability to travel to diverse sites
- The ability to work with confidentiality and discretion at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
