One You Service Adviser

Kent Community Health NHS Foundation Trust

This job is now closed

Job summary

Are you looking for a rewarding career path where you can make a difference? If so, KCHFT would like to hear from you! As a Team Adviser/administrator within the Adult Health Improvement Central Access Team, you're the first point of contact for our clients. When our clients contact our service, you'll be the voice at the end of the line. It'll be up to you to assess their needs and sign post them to the most appropriate service. What will the role involve?

Handling/ making inbound and outbound calls from members of the public and healthcare professionals
Providing appropriate responses and advice to clients
Ensuring a high level of customer care is always provided
Escalating calls when required
Attend and contribute to team meetings
Build relationships with colleagues to enhance the team working environment

Main duties of the job

Previous experience is welcome but not essential just a willingness to learn and respond well to feedback. We provide full induction training, regular coaching and the support and encouragement needed to get you off to the best start. We also offer a generous NHS pension, annual leave entitlement and a competitive pay framework to progress through. This role is based between the Cairn Ryan Centre in Dover and home- working.

So, if you're customer focused, empathetic and up for a new challenge then we would love to hear from you!

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

About us

One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent

We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations

Date posted

19 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

846-5741450-EP

Job locations

Cairn Ryan,

Dover

CT15 4LE

Job description

Job responsibilities

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 1st December 2023.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Job description

Job responsibilities

Job responsibilities

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

If you need an application form in an alternative format please let our recruitment team know so they can help you with this.

All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 1st December 2023.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Person Specification

Qualifications

Essential

Level 3 Qualification or Equivalent Experience

Desirable

Handling Confidential information

Experience

Essential

Administrative experience
Team Working

Desirable

Supervision Experience
Customer Service

Knowledge

Essential

Use of IT packages

Person Specification

Qualifications

Essential

Level 3 Qualification or Equivalent Experience

Desirable

Handling Confidential information

Experience

Essential

Administrative experience
Team Working

Desirable

Supervision Experience
Customer Service

Knowledge

Essential

Use of IT packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.