Wirral Community Health and Care NHS Foundation Trust

Administrative Officer (Wheelchair Services)

The closing date is 25 August 2025

Job summary

We are looking for an enthusiastic, motivated and caring individual to support the administration of Wirral and West Cheshire Wheelchair Service.

You will be joining a small friendly team of wheelchair therapists, engineers and support staff who are passionate about working in this specialist service and privileged to be able to provide people with long term disability a gateway to independence and a quality of life they wouldn't have without a wheelchair or associated equipment.

Main duties of the job

You will be required to undertake a wide range of admin and clerical duties to facilitate the delivery of high quality, safe and effective care, and support our service users from an admin perspective.

Experience working in a busy office environment, working with the general public, good IT skills and ability to prioritise own workload are essential for the role.

Excellent communication and personal skills are required for liaising effectively and sensitively with patients, carers, clinical staff and outside agencies.

Ideally you will have previous healthcare admin experience, using computer based clinical systems, and be disability aware.

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, at all times.

Date posted

11 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

844-7371890

Job locations

St Catherine's Health Centre

Derby Road

Birkenhead

CH42 7HA

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more details about this exciting role.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for more details about this exciting role.

Person Specification

Qualifications & Training

Essential

NVQ Level 2, GCSE Level or equivalent experience

Desirable

Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience & Knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting

Desirable

Experience of maintaining patient waiting lists
Previous experience of working in the NHS and using NHS/ Trust/ wheelchair service systems

Skills & Attributes

Essential

Good oral & written communication skills with people from a wide variety of backgrounds
Ability to produce work of a good standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families

Desirable

Ability to work under pressure to meet tight deadlines
Good organisational skills

Personal Qualities

Essential

Patient and empathetic
Flexible
Ability to travel to clinic/ meetings/ sessions across the Trust
Team player

Desirable

Proactive

Person Specification

Qualifications & Training

Essential

NVQ Level 2, GCSE Level or equivalent experience

Desirable

Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience & Knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting

Desirable

Experience of maintaining patient waiting lists
Previous experience of working in the NHS and using NHS/ Trust/ wheelchair service systems

Skills & Attributes

Essential

Good oral & written communication skills with people from a wide variety of backgrounds
Ability to produce work of a good standard with attention to detail
Ability to communicate sensitively with all staff groups, patients and their families

Desirable

Ability to work under pressure to meet tight deadlines
Good organisational skills

Personal Qualities

Essential

Patient and empathetic
Flexible
Ability to travel to clinic/ meetings/ sessions across the Trust
Team player

Desirable

Proactive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

St Catherine's Health Centre

Derby Road

Birkenhead

CH42 7HA

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

St Catherine's Health Centre

Derby Road

Birkenhead

CH42 7HA

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)