Wirral Community Health and Care NHS Foundation Trust

Wirral 0-19 Administrative Officer

The closing date is 28 July 2025

Job summary

Do you fancy a career with an award winning integrated health and care NHS Foundation Trust?

Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.

We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.

We currently deliver an outstanding Let's Talk Service in Wirral building resilience and reducing risk for children and young people, and 0-19 and 0-19+ Health and Wellbeing Services across Wirral, Cheshire East and St Helens and Knowsley, supporting over 250,000 children and young people. Our dedicated, innovative and forward-thinking children and young people's services have a positive impact on the health and wellbeing of families in our communities.

We work closely with our commissioners and partners to deliver the best possible services for the children, young people and families.

Main duties of the job

Provide Administrative support to clinical and non-clinical services.
To work as part of a team.
To answer telephone and/or email enquiries, processing and maintaining records (paper and electronic), using SystmOne updating databases and spread sheets, scanning, typing, photocopying, and arranging meetings/events
To receive telephone calls from patients who wish to book or change their appointments or have general enquiries.
To act as a first point of contact for all forms of communication.

About us

About the Trust

Our local and community based services support people to live well and independently, including:

0-19 / 0-19+ Health and Wellbeing Services
Let's talk Service
Community Nursing
Sexual Health Wirral
Community Cardiology
Walk-in centres
Speech and Language Therapy
Teletriage
Community Dental
Social Care
End of Life Care

As a Trust, we provide extensive continuous professional development opportunities through a diverse range of learning solutions, including virtual and face-to-face events, webinars and action learning sets. We subscribe to numerous memberships and licences to support staff development and continuous learning.

You can read more about the Trust via the careers section on our website.

Date posted

14 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

844-7319262

Job locations

Highfield Centre, Victoria Central Hospital

Mill Lane

Wallasey

CH44 5UF

Job description

Job responsibilities

Please see attached Job description and person specification for more details about this exciting role

Job description

Job responsibilities

Please see attached Job description and person specification for more details about this exciting role

Person Specification

Qualifications and Professional Training

Essential

NVQ Level 2, GCSE Level or equivalent experience

Desirable

Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience & Knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting
Ability to produce work of a good standard with attention to detail

Skills and Attributes

Essential

Good oral and written communication skills with people from a wide variety of backgrounds
Ability to communicate sensitively with all staff groups, patients and their families
Good organisational skills
Ability to produce work of a good standard with attention to detail

Desirable

Ability to work under pressure to meet tight deadlines

Personal Qualities

Essential

Patient
Flexible
Ability to use own initiative but understand the need to seek advice when necessary
Proactive
Ability to travel to clinics/meetings/sessions across the Trust

Person Specification

Qualifications and Professional Training

Essential

NVQ Level 2, GCSE Level or equivalent experience

Desirable

Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience & Knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting
Ability to produce work of a good standard with attention to detail

Skills and Attributes

Essential

Good oral and written communication skills with people from a wide variety of backgrounds
Ability to communicate sensitively with all staff groups, patients and their families
Good organisational skills
Ability to produce work of a good standard with attention to detail

Desirable

Ability to work under pressure to meet tight deadlines

Personal Qualities

Essential

Patient
Flexible
Ability to use own initiative but understand the need to seek advice when necessary
Proactive
Ability to travel to clinics/meetings/sessions across the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Highfield Centre, Victoria Central Hospital

Mill Lane

Wallasey

CH44 5UF

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wirral Community Health and Care NHS Foundation Trust

Address

Highfield Centre, Victoria Central Hospital

Mill Lane

Wallasey

CH44 5UF

Employer's website

https://www.wchc.nhs.uk/ (Opens in a new tab)